Holiday Inn Express & Suites Midwest City by IHG

Reviews

• JD

  Jane Davis

  3 days ago
  3.0
  If you book a room with a couch hide a bed. Check it out. Ours was beyond disgusting, truly shocking. Mice feces, nasty dirty stains and underneath the mattress, KFC honey packet and mystery white powder. My Son helped front desk personnel carry and exchange it to a clean new one. He was sweaty and exhausted. We chose not to take pictures but should have.
• BF

  Beau Fleurs

  Apr 23, 2026
  1.0
  I recently traveled on a government reservation (active military) to the Holiday Inn Express in Midwest City, OK. I had stayed at this hotel six+ times in the last year and had been a loyal customer. The room was not clean, and was not cleaned the next day while I was out at work from 0730-1730 (despite me requesting a deep clean/carpet vacuum while I was out, using normal housekeeping schedule/resources). The floor was not cleaned, and I returned to a floor with the exact same food and leaves (present upon checkin) in the same spots. I requested the room be vacuumed, and that a manager come see the issue. The manager said she was not able to come up to the room due to a medical issue, and accused me of lying (though I had pictures from both days). She refused to come see the issue, and refused to give me the contact information (desk phone/email) for the General Manager. When I called back to ask for someone to please bring a vacuum up, she informed me that they wanted me to leave because "We are not going to be able to make you happy". When I explained that all I wanted was for the floor to be vacuumed, they insisted I leave or they would call the police. This was unwarranted, as I was not raising my voice, being aggressive or rude, and was not refusing to leave, I was just trying to understand why they would rather make me leave than just vacuum the mess. I asked for clarification, and to understand, and was put on the phone with the General Manager, who said he would not clarify, would not explain, and that I needed to leave or he would call the police. I left, with no where to go, at 6 p.m., which forced me to drive back to NE late at night after working a full day. This was a government reservation, and I feel shocked, disrespected, and completely floored that this is how the hotel treats military (I wasnt even asking for any upgrades, a new room, nothing, simply asking for the floor to be vacuumed/clean). I reached out to IHG corporate, who opened a case and escalated it, and I was told I would be contacted by the property within 48 hours. It has been over a month (incident occured late MAR 2026), and I have not been contacted, despite repeated requests. IHG said that this was egregious, and that this is not how they support their customers, but in the end they said they cannot do anything but wait for the property to respond. Because the property is privately owned, the property will self investigate my claim and will make they own determination). I am shocked at this level of disregard. I would like to be contacted and some sort of apology/resolution. Simply refunding me did not resolve the issue, and was not an acknowledgement, as it still put me in a dangerous position to drive home, and was a complete violation of customer trust. This was my go-to location for travel to Tinker AFB, but now I cannot trust that property going forward.
• BK

  Brandie kirby

  Apr 9, 2026
  3.0
  Rooms were great. Water pressure was not the best. But everything was clean and nice. The ladies at the front desk however were not welcoming. They came off very rude and in all my 46 years of going to motels never have I ever had to wait to check in to my room.
• RG

  Rijoa Garcia

  Apr 3, 2026
  5.0
  The beds are sooo comfy! Slept like a baby!
• HB

  H B

  Mar 1, 2026
  5.0
  I previously stayed at a holiday inn Express in Memphis and it was run down. It desperately needed updates and repairs. I was hesitant to try a holiday inn again but I did. This location here in Oklahoma is a complete polar opposite. It's incredibly clean and my room was extremely spacious. The bed was so comfy. I'm impressed with how well kept the hotel is and the staff was super sweet. Highly recommend staying here.

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