Best Western Plus Chickasha Inn

Reviews

• SL

  Sunday Lewis

  5 days ago
  5.0
  Staff beds rooms everything is great. Will 10/10 stay again.
• CM

  Carl Morse

  Dec 26, 2025
  5.0
  So far so good good breakfast big rooms
• JD

  Jacob Daniels

  Dec 15, 2025
  5.0
  Shannon was extremely kind and polite room was great 10/10 service Shannon is a great one!
• JS

  JFG Showpigs

  Nov 30, 2025
  5.0
  This is possibly the best hotel in Chickasha. Evan and Amanda were super helpful and handled my request with ease. I always appreciate a kind and caring staff, especially when my kids are traveling with me. The rooms were clean and spacious. Even the housekeeper that did our service had a smile on her face. I also love that they don't keep their pull out sheets in the rooms so we always know they're fresh. Thank you for a great stay! I want to also shout out to the managers because they even gave their employees Thanksgiving off and it shows they actually care!
• TH

  Truth Hoffman

  Nov 29, 2025
  1.0
  Today November 29, 2025 @8:49 am After traveling 3 hours to come lay my sister to rest. I experienced unprofessional treatment I would never want any else to experience. What I experienced from Evan (Best Western PLUS Chickasha Inn 430 S. Grand Avenue) at the front desk this morning was extremely disappointing and unprofessional. My family and I are guests traveling from Dallas for my sister’s funeral, and our check-in time was after 10 a.m. Unfortunately, the room we were assigned had several issues: the phone did not work, there were only two face towels in a double room with a pull-out sofa, and there were no sheets provided for the pull-out bed. We went downstairs to request linens, and your evening clerk was excellent and very helpful. After making the bed and returning from errands, we discovered that one of the bed sheets had stains. I went back downstairs and, once again, the clerk on duty at that time was kind, understanding, and accommodating. I did not sleep well due to ongoing back pain from a recent accident and from having to repeatedly change sheets. Around 4:30 a.m., I went to the front desk to inform the overnight clerk that I wished to speak with a manager later in the morning. At approximately 8 a.m., Evan was at the front desk. When I asked if he had been made aware of the situation, he simply pointed to a note left for him. I requested to speak with a manager, and he responded that he could call but no one would answer due to an employee funeral. I then explained that I was seeking compensation for the significant inconvenience we experienced. He immediately stated, “No, I can’t do anything,” and told me it would not be possible to speak with upper management. His tone was argumentative and dismissive, which I found unacceptable as a paying guest. Shortly after, the head of housekeeping arrived and was extremely professional an appreciated contrast. Later, I returned to the front desk to obtain the names of the employees who provided excellent service. Evan then stated that the lead housekeeper was unavailable and asked how he could assist me. I told him I was uncomfortable receiving assistance from him due to our prior interaction. As I walked away, he began speaking with another guest about me, stating that I was “mad.” I returned and explained that this behavior was exactly the problem. I reminded him that, as an employee, he represents the brand and is a reflection of the corporation he works for. His response that I could “teach him” was highly inappropriate and unprofessional. In all my years of travel, I have never encountered this level of dismissiveness and unprofessional conduct from a hotel employee. This experience has been extremely disappointing, especially during such a difficult time for my family. ✨️✨️✨️ I want to emphasize that every other staff member I encounter was professional warm and genuinely attempted to accommodate my family during our stay. A in the time of grieving was greatly appreciated. I was definitely looking to compensation, not because of not having money, bit definitely being so inconvenienced. With no working phone in the room and the severally trips to the front desk after checking in late.

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