Business Details
About
HotelHilton Garden Inn
Welcome to Hilton Garden Inn Tulsa-Broken Arrow, a stylish hotel just southeast of Tulsa near retailers, restaurants and St. John Broken Arrow hospital. Set off Highway 51, we’re minutes from major businesses, universities and family-friendly attractions such as the Tulsa Air & Space Museum, Big Splash Water Park and Tulsa Zoo. See a show at the Broken Arrow Performing Arts Center or try your luck at the Cherokee and Hard Rock casinos. Tulsa Airport is just 15 minutes away.
Enjoy an array of dining options during your stay. The Garden Grille & Bar is open all day for freshly prepared American favorites, and our 24-hour Pavilion Pantry is well stocked with snacks and drinks. Order room service for tasty meals delivered to your door or have our friendly staff recommend a restaurant close by. Our business center and fitness center are always open to suit your busy schedule, and the indoor pool is the perfect place to relax after a busy day. Plan events and receptions for up to 200 people in your choice of state-of-the-art meeting rooms.
Location
Hilton Garden Inn Tulsa-Broken Arrow
420 West Albany Street, Broken Arrow, OK
74012, United States
Hours
Reviews
4.2
425 reviews
5 stars
260
4 stars
87
3 stars
28
2 stars
17
1 star
33
What are people saying?
AI-generated from recent customer reviews
Hot Water Issues
Multiple customers reported ongoing problems with hot water availability, indicating it is a recurrent issue that has not been addressed.
Breakfast Concerns
Guests expressed dissatisfaction with the breakfast options, citing high prices and limited selections, with some feeling it did not meet expectations for a hotel of this caliber.
Staff Performance
While many reviews praised the friendliness and helpfulness of the staff, there were also complaints about unprofessional service and lack of responsiveness in certain situations.
Cleanliness and Maintenance
Overall cleanliness was noted positively, but some guests reported issues with room maintenance and cleanliness standards not being met.
Location and Amenities
The hotel is well-located with convenient access to nearby dining and shopping, but some amenities were found lacking or not as advertised.
- LGLupe GonzalezJan 1, 20265.0Very dog friendly! Quiet and clean
- CYCatherine YoreDec 17, 20253.0Friendly service and good location, but we had several family members in town for a funeral and there was no hot water whatsoever and we were told they don’t have a breakfast buffet on Mondays. Did not see that anywhere at time of booking. The hot water issue seems to be recurrent based on past reviews. Won’t be staying here again and certainly won’t recommend.
- HPHarris PervaizDec 13, 20252.0Good luck sleeping if one of your neighbors is showering or is running their shower for 30+ minutes because there is a lack of hot water. You can hear everything and it’s extremely unpleasant, woke up the entire family at 5am. A Hilton in the U.S not having hot water is ridiculous.
- EMEmmanuel MayaDec 7, 20251.0Our experience at this hotel was honestly underwhelming. While we usually enjoy staying at Hilton Garden Inn, this visit fell short. The room didn’t have any décor or features that stood out, making it feel no different than a very basic hotel room. The breakfast was also a disappointment. It’s advertised as a $15 hot breakfast buffet, but without any meats or proteins included, it really doesn’t meet the standard of a buffet. If you want protein, it’s an additional $4 charge. We understood the pricing, and as Hilton Honors Gold Members, we expected our food and beverage credit to help—but the service made things worse. It took from 9:19 a.m. to 9:45 a.m. just to receive two sunny-side-up eggs. When they finally arrived, they were cold and completely undercooked—essentially raw. At that point, we knew this would be our last stay here. Overall, this visit was a lesson learned. If you’re looking for a consistently better experience, this is not the place!
- MSMatt SantoroDec 3, 20252.0Nice hotel clean rooms and nice staff, but it takes about 30 minutes for the shower to get warm enough to get in. I don't even know if the sink gets hot water because I don't run it long enough to find out. This has been an issue I've told them about for over a year and apparently they don't care enough to fix it. It's also pretty pricey compared to other hotels that do include breakfast. Wow just found out they also don't have coffee for guests past 1030 am. That is insane for a hotel. Edit: since I can't reply to the owners response I'll edit my review. Is your reply a joke? I understand I can pay for breakfast but not providing coffee or other hot water is insane. And you didn't even address my comment about the lack of hot water. How can you expect people to stay at this hotel and it doesn't have hot water? That's probably why you don't offer coffee all day because you don't have the hot water to make it. I will definitely book elsewhere for my future travel.
Frequently Asked Questions About Hilton Garden Inn Tulsa-Broken Arrow
What accessibility features does Hilton Garden Inn Tulsa-Broken Arrow offer?
The hotel offers accessible parking and accessible elevators to accommodate guests with mobility needs.
Is breakfast available at Hilton Garden Inn Tulsa-Broken Arrow?
Yes, breakfast is available for guests at the hotel.
Can I bring my pets to Hilton Garden Inn Tulsa-Broken Arrow?
Yes, both cats and dogs are allowed, and pets are welcome at the hotel.
Does Hilton Garden Inn Tulsa-Broken Arrow have a fitness center?
Yes, the hotel offers a fitness center that is available for free to guests, including equipment like elliptical machines, free weights, treadmills, and weight machines.
Is there an indoor pool at the Hilton Garden Inn Tulsa-Broken Arrow?
Yes, the hotel features one indoor pool for guests to enjoy.
What are the check-in and check-out times at the Hilton Garden Inn Tulsa-Broken Arrow?
Guests can check in starting at 3:00 PM and must check out by 12:00 PM.
Does Hilton Garden Inn Tulsa-Broken Arrow provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal for guest use.
Are there dining options within Hilton Garden Inn Tulsa-Broken Arrow?
Yes, the hotel has one restaurant called The Garden Grille & Bar, which serves freshly prepared American favorites, and a 24-hour Pavilion Pantry stocked with snacks and drinks. Room service is also available.
What nearby entertainment options are available for guests staying at Hilton Garden Inn Tulsa-Broken Arrow?
Guests can enjoy shows at The Dinner Detective Murder Mystery Dinner Show, play games at Rewind eSports Lounge, and experience local bars like Reserve 1902 and Blind Buffalo Pour House close to the hotel.
What healthcare services are available near Hilton Garden Inn Tulsa-Broken Arrow?
Nearby healthcare providers include Advanced ENT, Redefined Chiropractic, MedFusion medical center, Stonewood Vision Source optometrist, Emerson Orthodontics, Stonewood Hills Oral Maxillofacial Surgery, and Divine Dental Works.