Many customers praised the cleanliness of the rooms, but there were also multiple complaints about dirty bathrooms and mold.
Customer Service
The staff received mixed reviews; while some guests highlighted friendly and helpful service, others reported rude interactions and unprofessional behavior.
Breakfast Quality
The breakfast was generally well-received, with some guests enjoying the variety and quality, while others found it lacking or poorly prepared.
Facilities Issues
Several guests reported issues with amenities such as the pool being closed, malfunctioning air conditioning, and inadequate gym facilities.
Management Concerns
There were complaints regarding management's responsiveness and professionalism, particularly in handling guest issues and concerns.
AG
Ashton Gill
5 days ago
5.0
top hotel
KP
Kelly Pinter
Oct 8, 2025
4.0
Room was big and clean. Very nice bed and linens.
GO
Gab Omar
Sep 30, 2025
4.0
Room was clean, pretty good breakfast.
-1 star due to house keeping knocking on the door early before checkout and trying to get in.
RA
Ronda Andersen
Sep 28, 2025
4.0
Room was very nice. Comfy king bed. The only bad thing was no hot water. :(
TA
Together Asone
Aug 29, 2025
3.0
The lady at the front desk was very kind and helpful. Had room key in my hand in under 5 mins. A+ service.
The gym is a joke, the flooring is puffing up, i assume the humidity from the pool is the cause. Dumb bells and a few runners... it's sad. The pool was overly chlorined. Nothing reminded me of a Holiday Inn Express except for seeing thr logo. Hayward Wisconsin's is breathtaking. Bartlesville Oklahoma seems like a Dollar General version. Thr carpet needs to be replaced and the entire 3rd floor reeks of weed.