Staff Performance
Many customers praised the friendly and accommodating staff, highlighting specific individuals who provided excellent service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty bathrooms and unkempt common areas, which detracted from the overall experience.
Breakfast Charges
Multiple guests expressed disappointment over the additional charge for breakfast, which they expected to be complimentary.
Maintenance Concerns
Guests reported issues with broken amenities, such as laundry facilities and hot water, indicating a need for better maintenance.
Room Quality
While some rooms were noted as clean and comfortable, others had issues like hard beds and inadequate supplies, leading to mixed reviews.