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Best Western B. R. Guest

4.1
(810 reviews)

Business Details

4929 EAST PIKE, Zanesville, OH
43701, United States
(740) 453-6300
http://bestwestern.com

About

HotelBest Western
Located in Zanesville,OH, the Best Western B. R. Guest is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western B. R. Guest
4929 EAST PIKE, Zanesville, OH
43701, United States

Hours

Reviews

4.1
810 reviews
5 stars
427
4 stars
208
3 stars
88
2 stars
36
1 star
51

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the cleanliness of the hotel, noting clean rooms and well-maintained facilities.

Staff Service

The staff received mixed reviews; while some guests highlighted friendly and helpful service, others reported rude and unhelpful interactions.

Breakfast Quality

The breakfast offerings were generally viewed as decent, with some guests enjoying the variety, while others found it lacking or not replenished.

Pool Issues

Several guests expressed disappointment over the pool being closed or not meeting expectations, impacting their overall experience.

Reservation Problems

Multiple reviews mentioned issues with reservations, including cancellations and incorrect bookings, leading to frustration among guests.
  • DH
    Dan Hitchcock
    Feb 4, 2026
    5.0
    Good place to stay and breakfast was good. We would stay again.
  • BW
    Bob Williams
    Jan 13, 2026
    4.0
    Room clean and spacious. Check-in service was okay, but I have had more pleasant & professional service at this same hotel. Continental breakfast plain, nothing fancy but consumable.
  • SM
    Summer Miller
    Jan 2, 2026
    1.0
    When I got there they had the pool closed, that was my only reason I went there! The lady was horrible and when I asked she said it was posted. I showed her MULTIPLE TIMES that it wasn’t posted when she typed a lot on phone, LAUGHING. I asked to speak to someone, she handed me the phone. And I asked for someone to else because she kept saying “it’s been posted on the website since dec 5th!” But I showed her MULTIPLE TIMES it wasnt posted and who’s gonna look ALL THE WAY EVERYWHERE FOR IT TO SAY IN SMALL WRITTING “pool closed” and not just that! The lady at the desk kept being sassy and obnoxiously rude! I asked if she could at least give me half of it back but she said she wouldn’t! It was my first time staying here and it was horrible! DO NOT RECOMMEND.
  • SM
    sunnie miller
    Jan 1, 2026
    1.0
    I booked a hotel for my little sister and me to swim, and when I got there, the pool was closed. I understand if it was somewhere that, when I booked it, it said the pool was closed, but nowhere. The lady at the desk and the manager wouldn't even help with the situation. I kept asking, "Okay, can we work something else out or talk to somebody else?" and they kept getting snappy and telling me it's on a certain part of their website. It didn't say anything about it when I booked it, and in the amenities it still said it has a pool. The staff and the manager were very rude and not helpful and didn't try to work with me at all about my situation. If I can speak to a higher up I would appreciate it the manger wouldn't let me speak to any higher up.
  • CR
    Clark Roach
    Dec 7, 2025
    5.0
    Amazing hotel great service I was having the worst day of my life this morning and the staff was super helpful and comforting

Frequently Asked Questions About Best Western B. R. Guest

Where is Best Western B. R. Guest located?

The hotel is located at 4929 East Pike, Zanesville, OH 43701, USA.

What are the operating hours of Best Western B. R. Guest?

Best Western B. R. Guest is open 24 hours a day, seven days a week.

Brand Certified Facts from Best Western B. R. Guest

This information is certified by Best Western B. R. Guest and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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