Holiday Inn Express & Suites Youngstown West - Austintown by IHG
4.1653 reviews
Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Stay with us at our Award Winning Holiday Inn Express & Suites Youngstown West! Exceptional service and impressive amenities are what makes this IHG Torchbearer Award winning hotel a perfect stop on your travels to the Mahoning Valley. With the most convenient location in Youngstown, business and leisure travelers alike will enjoy close proximity to I-76, I-80, I-680 and the OH/PA Turnpike. Business travelers enjoy short commutes to esteemed businesses such as Lordstown Motors, Lordstown Energy Center, Vallourec, & AT&T. With 1150 sq ft of event space able to accommodate 70 people, audio/visual equipment and a world-class staff, we have all you need to host your next banquet or business meeting. Leisure travelers can also enjoy the many attractions the Mahoning Valley has to offer. Whether visiting family at YSU, events at the Covelli Center, or trying your luck at the newly built Hollywood Gaming Racino, there is no shortage of things to do. Guests will enjoy the option of having two shopping districts, the Eastwood Mall & Southern Park Mall, as well as a phenomenal selection of restaurants. At the Holiday Inn Express Youngstown West we are committed to ensuring 100% guest satisfaction, and go the extra mile to earn it. From the moment our guests walk in, we want them to feel at home. From the free Wi-Fi, Fitness Center, indoor heated pool & whirlpool, to a sundry shop for those items you forgot. We look forward to having you stay with us!
Location
Holiday Inn Express & Suites Youngstown West - Austintown by IHG
5555 Cerni Place, Youngstown, OH
44515, United States
Hours
Reviews
4.1
653 reviews
5 stars
355
4 stars
144
3 stars
63
2 stars
41
1 star
50
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty carpets, stained furniture, and mold in bathrooms.
Staff Performance
While some guests praised the staff for being friendly and helpful, others reported unprofessional behavior and poor customer service.
Maintenance Problems
Guests frequently mentioned maintenance issues, including lack of hot water, outdated decor, and malfunctioning amenities.
Breakfast Quality
The breakfast received mixed reviews; some guests enjoyed it while others found it lacking in variety and freshness.
Location and Value
The hotel is conveniently located near restaurants and highways, and some guests felt it offered good value for the price despite its shortcomings.
- AVAdam VolpendestaDec 2, 20255.0I stay here almost every time i come to this area, and i have to say, these guys go above an beyond. The rooms are being improved, and the amenities are decent. The price is great for a night. Usually around only $50/night. Highly recommend
- LSLarry ShellerNov 29, 20253.0No real complaints. They changed our room no questions asked when we wanted it changed.
- CUChris UhligNov 26, 20254.0The facility as a whole definitely needs some cosmetic attention and updates. That said, what lacked in style was compensated by the staff showing pride in their spot. The location was convenient to our destination, but the general area seemed a bit rough.
- THTroy HessNov 15, 20251.0I’ve stayed at many Holiday Inn Express locations, and this was unfortunately the worst experience I’ve had with the brand. The carpets in the hallways on both the first and second floors were extremely dirty, with stains and dark traffic paths throughout. The carpet around the breakfast area was also very dirty and looked neglected. Inside the room, the carpet had multiple stains, and there were splashes on the walls that looked like coffee or another beverage. The tile floor and grout in the bathroom were also extremely dirty and honestly pretty gross. Overall, the cleanliness throughout the hotel needs serious attention. This stay did not meet the standards I expect from Holiday Inn Express.
- RMRenoldo McGrathNov 15, 20251.0We called to see if we can check in at night bc we’re on a trip and she said we could as long as we’re 18 and older. After we called the first time we went in there and the doors were locked and nobody was at the front desk, we walked back out and called again making sure we had the right location and CATHY rudely answered the phone and said she was there and that she was at the front desk but when we walked back in she still wasn’t there and walked up to the desk and proceeded to unlock the door and when we walked in she said she wasn’t gonna give us a room because we didn’t know anything and then said we looked under 18 which we are of age and could’ve proved that with ID. Instead of wasting our whole time over childish stuff, she could of LEGIT said all that over the phone instead of us walking in there TWICE for no reason.we’ve stayed at hotels many of times and never had this experience.
Frequently Asked Questions About Holiday Inn Express & Suites Youngstown West - Austintown by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Youngstown West - Austintown?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is free breakfast provided at the Holiday Inn Express & Suites Youngstown West - Austintown?
Yes, a complimentary buffet breakfast is available for guests every morning.
Does the hotel offer free Wi-Fi in guest rooms and public areas?
Free Wi-Fi is available in public areas of the hotel.
Are pets allowed at this hotel?
Pets, including cats and dogs, are not allowed at this hotel.
What kind of fitness and recreation facilities does the hotel provide?
The hotel features a free fitness center with elliptical machines and treadmills, an indoor heated pool, and a hot tub.
Is the hotel accessible for people with mobility challenges?
Yes, the hotel offers accessible parking and is mobility accessible with elevator facilities.
What business amenities are available for corporate travelers?
There is a business center and one meeting room with 1150 sq ft of event space, audio/visual equipment, and supportive staff for business meetings and banquets.
How does the hotel ensure guest safety and sanitation?
The hotel uses commercial grade disinfectants, enhanced cleaning in common areas and guest rooms, sanitizer availability, contactless check-in/out, and disinfects or discards plastic keycards.
Which nearby restaurants can I visit around the Holiday Inn Express & Suites Youngstown West - Austintown?
Nearby dining options include Bob Evans for American and breakfast fare, La Terraza Austintown and Los Girasoles for Mexican cuisine, as well as McDonald's, Dunkin', Burger King, and Ice House Inn for casual meals.
Are there any shopping centers close to the hotel?
Yes, guests can visit two nearby shopping districts: Eastwood Mall and Southern Park Mall for a variety of shopping experiences.
Where can I find convenient fuel and travel services near the hotel?
Nearby travel-related services include the Pilot Travel Center, Country Fair gas station and convenience store, Sheetz convenience store and gas station, and CAT Scale truck gas station.