Holiday Inn Express & Suites Youngstown West - Austintown by IHG
4.1648 reviews
Business Details
About
HotelWedding VenueBusiness Meeting Locations
Stay with us at our Award Winning Holiday Inn Express & Suites Youngstown West! Exceptional service and impressive amenities are what makes this IHG Torchbearer Award winning hotel a perfect stop on your travels to the Mahoning Valley. With the most convenient location in Youngstown, business and leisure travelers alike will enjoy close proximity to I-76, I-80, I-680 and the OH/PA Turnpike. Business travelers enjoy short commutes to esteemed businesses such as Lordstown Motors, Lordstown Energy Center, Vallourec, & AT&T. With 1150 sq ft of event space able to accommodate 70 people, audio/visual equipment and a world-class staff, we have all you need to host your next banquet or business meeting. Leisure travelers can also enjoy the many attractions the Mahoning Valley has to offer. Whether visiting family at YSU, events at the Covelli Center, or trying your luck at the newly built Hollywood Gaming Racino, there is no shortage of things to do. Guests will enjoy the option of having two shopping districts, the Eastwood Mall & Southern Park Mall, as well as a phenomenal selection of restaurants. At the Holiday Inn Express Youngstown West we are committed to ensuring 100% guest satisfaction, and go the extra mile to earn it. From the moment our guests walk in, we want them to feel at home. From the free Wi-Fi, Fitness Center, indoor heated pool & whirlpool, to a sundry shop for those items you forgot. We look forward to having you stay with us!
Location
Holiday Inn Express & Suites Youngstown West - Austintown by IHG
5555 Cerni Place, Youngstown, OH
44515, United States
Hours
Reviews
4.1
648 reviews
5 stars
354
4 stars
143
3 stars
61
2 stars
41
1 star
49
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted dirty rooms, stained carpets, and poor housekeeping, with reports of mold and bugs in some instances.
Staff Performance
While some guests praised the friendly and accommodating staff, others reported unprofessional behavior and lack of responsiveness to complaints.
Amenities and Maintenance
Guests noted outdated decor and issues with amenities such as hot water and pool cleanliness, indicating a need for better maintenance.
Breakfast Quality
The breakfast received mixed reviews, with some guests enjoying the offerings while others found it lacking or poorly managed.
Customer Service
Several customers expressed frustration with the handling of complaints and issues, particularly regarding reservations and billing.
- GZGeYoo Zyair2 days ago5.0Rly great hotel super clean
- THTroy HessNov 15, 20251.0I’ve stayed at many Holiday Inn Express locations, and this was unfortunately the worst experience I’ve had with the brand. The carpets in the hallways on both the first and second floors were extremely dirty, with stains and dark traffic paths throughout. The carpet around the breakfast area was also very dirty and looked neglected. Inside the room, the carpet had multiple stains, and there were splashes on the walls that looked like coffee or another beverage. The tile floor and grout in the bathroom were also extremely dirty and honestly pretty gross. Overall, the cleanliness throughout the hotel needs serious attention. This stay did not meet the standards I expect from Holiday Inn Express.
- JSJim S-PNov 15, 20254.0The staff are amazingly helpful and friendly. Especially Josh! Rooms are clean. Breakfast was good. The only drawback is their thermostats are set on timers so it was hard to regulate temperature throughout the night
- RMRenoldo McGrathNov 15, 20251.0We called to see if we can check in at night bc we’re on a trip and she said we could as long as we’re 18 and older. After we called the first time we went in there and the doors were locked and nobody was at the front desk, we walked back out and called again making sure we had the right location and CATHY rudely answered the phone and said she was there and that she was at the front desk but when we walked back in she still wasn’t there and walked up to the desk and proceeded to unlock the door and when we walked in she said she wasn’t gonna give us a room because we didn’t know anything and then said we looked under 18 which we are of age and could’ve proved that with ID. Instead of wasting our whole time over childish stuff, she could of LEGIT said all that over the phone instead of us walking in there TWICE for no reason.we’ve stayed at hotels many of times and never had this experience.
- CLcharles lloydNov 2, 20251.0Hotel is filthy and when issue with our AC was brought up it wasn’t fixed correctly and when I asked for a comp room they told me they wouldn’t since I booked with point and I would have to reach out to corporate. No offer for points or anything from them. Also, the carpets in this place are nasty all over the building. Would never stay here again.
Frequently Asked Questions About Holiday Inn Express & Suites Youngstown West - Austintown by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Youngstown West - Austintown?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is free breakfast provided at the Holiday Inn Express & Suites Youngstown West - Austintown?
Yes, a complimentary buffet breakfast is available for guests every morning.
Does the hotel offer free Wi-Fi in guest rooms and public areas?
Free Wi-Fi is available in public areas of the hotel.
Are pets allowed at this hotel?
Pets, including cats and dogs, are not allowed at this hotel.
What kind of fitness and recreation facilities does the hotel provide?
The hotel features a free fitness center with elliptical machines and treadmills, an indoor heated pool, and a hot tub.
Is the hotel accessible for people with mobility challenges?
Yes, the hotel offers accessible parking and is mobility accessible with elevator facilities.
What business amenities are available for corporate travelers?
There is a business center and one meeting room with 1150 sq ft of event space, audio/visual equipment, and supportive staff for business meetings and banquets.
How does the hotel ensure guest safety and sanitation?
The hotel uses commercial grade disinfectants, enhanced cleaning in common areas and guest rooms, sanitizer availability, contactless check-in/out, and disinfects or discards plastic keycards.
Which nearby restaurants can I visit around the Holiday Inn Express & Suites Youngstown West - Austintown?
Nearby dining options include Bob Evans for American and breakfast fare, La Terraza Austintown and Los Girasoles for Mexican cuisine, as well as McDonald's, Dunkin', Burger King, and Ice House Inn for casual meals.
Are there any shopping centers close to the hotel?
Yes, guests can visit two nearby shopping districts: Eastwood Mall and Southern Park Mall for a variety of shopping experiences.
Where can I find convenient fuel and travel services near the hotel?
Nearby travel-related services include the Pilot Travel Center, Country Fair gas station and convenience store, Sheetz convenience store and gas station, and CAT Scale truck gas station.