Holiday Inn Express & Suites Cleveland West - Westlake by IHG
4.4765 reviews
Business Details
About
HotelWedding VenueBusiness Meeting Locations
Welcome to the Holiday Inn Express and Suites Cleveland West-Westlake!
Westlake's newest and most modern hotel is located conveniently near Interstate 90, just 13 miles from Cleveland Hopkins International Airport, and 17 miles from all Downtown Cleveland has to offer. Home of as Cleveland Cavaliers , Cleveland Guardians and Cleveland Browns as well as the Rock & Roll Hall of Fame, Huntington Convention Center, Great Lakes Science Center and the Greater Cleveland Aquarium.
Business travelers will benefit from the proximity of our Holiday Inn Express and Suites, Westlake hotel to many nearby companies including American Greetings, Hyland Software, Ford Motor Co, Koyo, Ridge Tool, Nordson, Polyone, Republic Steel and the Cleveland Clinic and University Hospitals.
Our 100% Smoke-Free Holiday Inn Express and Suites Westlake hotel offers easy access to attractions including Crocker Park, the Cleveland Zoo, Cleveland's professional sports district and is only 40 minutes from Cedar Point Amusement Park - the Roller Coaster Capital of the World!
Guests will enjoy many amenities including flexible meeting space, 24-hour market, and ourSplash Pad - Indoor Water Recreation Area with olympic-size lap lanes, whirlpool, kiddie slides and splash fountains!
Location
Holiday Inn Express & Suites Cleveland West - Westlake by IHG
30500 Clemens Road, Westlake, OH
44145, United States
Hours
Reviews
4.4
765 reviews
5 stars
505
4 stars
152
3 stars
39
2 stars
17
1 star
52
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Donny and McKenna for their exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms upon check-in and inadequate housekeeping services.
Amenities and Facilities
The pool area received positive feedback for being large and family-friendly, but there were complaints about the hot tub and other amenities being out of order.
Breakfast Quality
While some guests enjoyed the breakfast offerings, others noted that items were frequently out of stock or not up to standard.
Room Reservations
Multiple customers experienced issues with room reservations, including receiving the wrong type of room and problems with check-in.
- TMTeresa S. McCurryOct 27, 20255.0⭐️⭐️⭐️⭐️⭐️ We had a group of 8 to 10 guests staying at the hotel, and there was a little mix-up with the rooms because two of our guests had the same initials (J. Brown). Wes and Donny went out of their way to fix the issue quickly and make sure everyone was comfortable. Their professionalism and kindness were greatly appreciated! Thank you both for turning things around so smoothly. — Teresa
- PJPaula JonathanOct 25, 20255.0hot tub was out of order but I still had the most relaxing day
- SBSteve BrownSep 27, 20255.0Really nice area, safe and close to city. Friendly people and staff. Recommend for business and leisure.
- THTerry HeiseSep 20, 20251.0I had one of the worst experiences in my life all bc Holiday Inn let Amy, a child play manager. This week my husband went there and reserved and paid for a room for today to have my daughter’s 9th birthday party, which we have had there for the past three years. When making the reservation he asked if there was a party room bc last year we had the cake at the pool. He was told, no there was not a party room, but we could serve the cake in the lobby. Today I arrived today at 1:30 for my 2:00 party and was greeted by nasty Amy at the desk. I asked where she would like me to put my drinks and pop. She replied, oh you can’t have a party here. You have a king room and can only have 4 people, and you can’t have the cake in the lobby, and you can’t use the pool until check in time at 4pm. I called my husband and she talked to him telling him the same thing. He asked if she could call the manager. She called the manager, said they didn’t answer. My husband then pleaded with her to make the decision to stand behind what we were told and allow our party bc in 15 minutes 10 mothers would be there to drop their daughters off. At this point I’m in tears in the lobby . Amy told him no, it’s company policy, and to come up for a refund. When he arrived he took her picture as she attempted to give him our refund. Amy couldn’t figure out how to do a refund and told him to leave and it would be emailed to him. He said here is printout from when I reserved the room, I would like a printout of my cancellation. She then called 911 saying that he was breaking the law by taking her picture. There’s Amy below, lost trying to do her job.
- GTGavin ThomsonSep 20, 20254.0Rooms were pretty clean but there were definitely some questionable areas like the shower, and the rugs just off the top of my head. Beds were cumfy and it’s close (not really walking distance) to a bunch of strip malls
Frequently Asked Questions About Holiday Inn Express & Suites Cleveland West - Westlake by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Cleveland West - Westlake?
Check-in time is 4:00 PM and check-out time is 11:00 AM at the hotel.
Is breakfast included with my stay?
Yes, the hotel offers buffet breakfast for free to all guests.
Are pets allowed at the hotel?
Yes, cats are allowed, but dogs are not permitted at the hotel.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Is there a fitness center on site?
Yes, the hotel has a free fitness center equipped with elliptical machines, free weights, and treadmills.
What COVID-19 safety measures has the hotel implemented?
The hotel uses commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, offers additional sanitation in food areas, and provides sanitizer throughout the property.
Are there any indoor recreational facilities available at the hotel?
Yes, guests can enjoy an indoor pool, hot tub, and a Splash Pad indoor water recreation area with Olympic-size lap lanes and kiddie slides.
Is there free parking available for guests?
Yes, the hotel provides free parking for all guests during their stay.
What nearby hotels can I consider if this hotel is fully booked?
Nearby hotels include Extended Stay America, Sonesta ES Suites Cleveland Westlake, and Westlake Marriott.
Are there any local attractions near the hotel worth visiting?
Yes, guests can explore Crocker Park shopping area, the Cleveland Zoo, the Rock & Roll Hall of Fame, and the Greater Cleveland Aquarium, all located nearby.
How can nearby businesses benefit guests staying at the hotel?
Business travelers might find the close proximity to companies like American Greetings, Hyland Software, Ford Motor Co, and Cleveland Clinic convenient for meetings or visits during their stay.