Holiday Inn Express & Suites Cleveland West - Westlake by IHG
4.3777 reviews
Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Welcome to the Holiday Inn Express and Suites Cleveland West-Westlake!
Westlake's newest and most modern hotel is located conveniently near Interstate 90, just 13 miles from Cleveland Hopkins International Airport, and 17 miles from all Downtown Cleveland has to offer. Home of as Cleveland Cavaliers , Cleveland Guardians and Cleveland Browns as well as the Rock & Roll Hall of Fame, Huntington Convention Center, Great Lakes Science Center and the Greater Cleveland Aquarium.
Business travelers will benefit from the proximity of our Holiday Inn Express and Suites, Westlake hotel to many nearby companies including American Greetings, Hyland Software, Ford Motor Co, Koyo, Ridge Tool, Nordson, Polyone, Republic Steel and the Cleveland Clinic and University Hospitals.
Our 100% Smoke-Free Holiday Inn Express and Suites Westlake hotel offers easy access to attractions including Crocker Park, the Cleveland Zoo, Cleveland's professional sports district and is only 40 minutes from Cedar Point Amusement Park - the Roller Coaster Capital of the World!
Guests will enjoy many amenities including flexible meeting space, 24-hour market, and ourSplash Pad - Indoor Water Recreation Area with olympic-size lap lanes, whirlpool, kiddie slides and splash fountains!
Location
Holiday Inn Express & Suites Cleveland West - Westlake by IHG
30500 Clemens Road, Westlake, OH
44145, United States
Hours
Reviews
4.3
777 reviews
5 stars
510
4 stars
154
3 stars
40
2 stars
20
1 star
53
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Donny and McKenna for their exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms and carpets, with some guests expressing disappointment over the state of their accommodations upon check-in.
Bed Comfort
Feedback on bed comfort was mixed, with some guests finding the beds too firm or uncomfortable, while others appreciated the comfort of their rooms.
Breakfast Quality
The breakfast received mixed reviews, with some guests enjoying the variety and quality, while others noted items being out of stock or lacking options.
Pool and Amenities
The pool area was frequently highlighted as a positive aspect, especially for families, although there were complaints about the hot tub and splash pad not functioning properly.
- MDMike DDec 29, 20255.0Donnie was awesome at the front desk and super helpful with all our needs. The stay was wonderful. Would recommend the hotel and will stay here again
- RWR WDec 15, 20253.0If you like beds that are hard as a rock, you should sleep well here. If you need a softer bed, this is not the place for you. Unusually extra firm beds here. Otherwise the hotel is clean and decently equipped. The suites only have 1 TV at the beds. The nice couch and sitting area has no view of the TV. Breakfast area is pretty good.
- SSSheila sehlhorstDec 14, 20252.0The hotel was clean, room was nice, breakfast seemed good as well. However we booked here to have a night away from home to let our grandchildren swim. When we checked in they said there was a terrible accident and the pool was closed. Didn’t sound right the pool looked fine, there were a lot of people staying this weekend it felt like they didn’t want to deal with it rather than something wrong. Very disappointing.
- EWEMILY WALKERDec 13, 20255.0This service at this hotel was beyond my expectations. The breakfast was nice and hot AND the also had turkey sausage. My husband and I barely eat breakfast at hotels because they are pork only. So that was another plus. The manager Donny was amazing. Hospitality was top notch. We will be back soon. Thank you for making my family’s stay memorable.
- VRVictoria RicumstrictDec 9, 20254.0Very comfortable bed. Nice room, the couch was a little dated but otherwise it was a good size area and good amenities. The staff was great.
Frequently Asked Questions About Holiday Inn Express & Suites Cleveland West - Westlake by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Cleveland West - Westlake?
Check-in time is 4:00 PM and check-out time is 11:00 AM at the hotel.
Is breakfast included with my stay?
Yes, the hotel offers buffet breakfast for free to all guests.
Are pets allowed at the hotel?
Yes, cats are allowed, but dogs are not permitted at the hotel.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Is there a fitness center on site?
Yes, the hotel has a free fitness center equipped with elliptical machines, free weights, and treadmills.
What COVID-19 safety measures has the hotel implemented?
The hotel uses commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, offers additional sanitation in food areas, and provides sanitizer throughout the property.
Are there any indoor recreational facilities available at the hotel?
Yes, guests can enjoy an indoor pool, hot tub, and a Splash Pad indoor water recreation area with Olympic-size lap lanes and kiddie slides.
Is there free parking available for guests?
Yes, the hotel provides free parking for all guests during their stay.
What nearby hotels can I consider if this hotel is fully booked?
Nearby hotels include Extended Stay America, Sonesta ES Suites Cleveland Westlake, and Westlake Marriott.
Are there any local attractions near the hotel worth visiting?
Yes, guests can explore Crocker Park shopping area, the Cleveland Zoo, the Rock & Roll Hall of Fame, and the Greater Cleveland Aquarium, all located nearby.
How can nearby businesses benefit guests staying at the hotel?
Business travelers might find the close proximity to companies like American Greetings, Hyland Software, Ford Motor Co, and Cleveland Clinic convenient for meetings or visits during their stay.