Business Details
About
HotelExtended Stay HotelHilton
Home2 Suites Troy is an All-Suite, Extended-Stay hotel with full-size kitchenettes, separate sofa seating areas, and modern glass showers. We’re located just 17 miles from Dayton, Ohio and the Dayton International Airport. Our property is pet-friendly, and features two outdoor patios with fire-pit, grills, and indoor heated saline pool. We have a guest laundry facility on site, which is located within our fully equipped fitness center. Gather in our spacious lobby, the Home2 Hive, to mingle with other guests, meet with co-workers, and enjoy our free hot breakfast each morning. Shopping and dining are located within walking distance, and we sit conveniently between both Kettering-Troy Hospital and Premier Health Upper Valley Medical Center. We’re within minutes to many corporate campuses, as well as local attractions, including American Honda Motor Co, ITW Food Equipment, Hobart Welding Institute, Clopay Building Products, SEW-Eurodrive, Meijer Distribution, Hobart Arena, WACO Air Museum, and Old Mason Winery.
Location
Hours
Reviews
4.2
274 reviews
5 stars
187
4 stars
37
3 stars
10
2 stars
9
1 star
31
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly and helpful, particularly highlighting individual employees like Kyle.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms and bathrooms, with some guests expressing concerns about pest issues.
Customer Service Concerns
Numerous customers reported negative experiences with customer service, citing rude staff interactions and unhelpful responses to complaints.
Location and Amenities
Guests appreciated the hotel's convenient location near restaurants and shopping, as well as the spacious and well-equipped rooms.
Breakfast Quality
Feedback on breakfast was mixed, with some guests enjoying the options while others found it lacking in quality.
- TNTim NussbaumDec 6, 20255.0Very Friendly, Professional Staff.Rooms Are big,Clean, Coffee is great. Breakfast.
- RJR JiménezNov 30, 20255.0What a beautiful home away from home. Absolutely top notch. Awesome staff and oh so welcoming. I will definitely return!❣️🤗😊
- TYTara YoungOct 30, 20251.0We were coming in for a Softball tournament, and it was canceled after the cancelation date. I called the hotel and they said it was all taken care of. Come to find out they did not take care of it and charged me. After finding out about the charge I called back to the hotel and they will now not handle in house had to call Hilton. I then asked if I could just reinstate the reservation and they told me no.
- AYAdam YoungOct 30, 20251.0If you are in town for anything that could change last minute, do not consider this property. I understand that there are cancellation policies, but things happen. A ball tournament was cancelled a day after the stated cancelation policy and they have been unwilling to work with this. A business with integrity would at least give a credit, no questions asked, but instead they would rather fleece you for a daily rate. After cancellation without a refund, they will also fight reinstating the room presumably because they not only want you to pay for not receiving services but also want someone else to book the room. I understand the nature of cancellation policies and that they are just following the letter of the policy, but one must ask themselves whether they want to do business with a place that hides behind policies when they could simply do the right thing when things change. The fact that they are legally justified in their actions doesn't change the fact that anyone with a basic sense of right and wrong would not act like this. Edit: Whether it's you personally, or whether you are going to blame it on corporate, the point still stands. Maybe next time consider taking it to corporate and getting it addressed before it comes to this because there is no world in which you couldn't have figured this out. I also don't need the condescending "understanding" of the frustration. There are ways to work with the customer and you didn't. So blame it on the fine print if you want, but buyer beware. One has to wonder, though, whether Hilton corporate keeps that money or whether the property gets a cut. I suppose I'll never know since the owner would rather post passive aggressive comments than attempt to reach out and solve a problem. It is curious suggesting calling the hotel in the future when that's exactly what happened and there was apparently nothing they could do, not even simply reinstating the cancelled night.
- AIAli baba InnissSep 14, 20255.0Great location, close to restaurants & a Walmart.
Frequently Asked Questions About Home2 Suites by Hilton Troy
What types of suites and amenities does Home2 Suites by Hilton Troy offer?
Home2 Suites by Hilton Troy offers all-suite accommodations featuring full-size kitchenettes, separate sofa seating areas, and modern glass showers. The hotel also includes an indoor heated saline pool, a fitness center, and free hot breakfast each morning.
Is Home2 Suites by Hilton Troy a pet-friendly hotel?
Yes, Home2 Suites by Hilton Troy welcomes both cats and dogs, making it a pet-friendly hotel.
What accessibility features does Home2 Suites by Hilton Troy provide?
The hotel offers accessible parking, an accessible elevator, and an accessible pool to accommodate guests with mobility needs.
What are the check-in and check-out times at Home2 Suites by Hilton Troy?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM at Home2 Suites by Hilton Troy.
Does Home2 Suites by Hilton Troy provide any services for business travelers?
Yes, the hotel has a business center, one meeting room, and free Wi-Fi available in public areas and guest rooms.
Are there any options for laundry services at Home2 Suites by Hilton Troy?
The hotel provides a self-service guest laundry facility located within the fully equipped fitness center.
What sustainability and eco-friendly programs does Home2 Suites by Hilton Troy participate in?
The hotel holds eco certifications including ISO14001, ISO50001, and Hilton LightStay. It uses eco-friendly toiletries, energy conservation programs, energy-efficient lighting, energy-saving thermostats, a linen reuse program, soap and toiletry donation programs, towel reuse, and bans single-use plastic straws and styrofoam food containers.
Are there nearby dining options for guests staying at Home2 Suites by Hilton Troy?
Yes, nearby dining options include Texas Roadhouse and Outback Steakhouse, both known steakhouses, as well as Subway for quick sandwiches. These restaurants are within walking distance, providing guests convenient meal choices.
What shopping and grocery options are available near Home2 Suites by Hilton Troy?
Guests can easily access Walmart Supercenter and Walmart Grocery Pickup for shopping and groceries. Additional stores like Harbor Freight Tools and Staples are also nearby for tools and office supplies.
How can guests access Home2 Suites by Hilton Troy using local transit or services?
Although the hotel does not offer airport shuttle or private car service, guests can utilize services like the UPS Alliance Shipping Partner, Amazon Locker, and Western Union nearby. For key and locksmith services, Minute Key is also in the area.