Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Welcome to the Holiday Inn Express Hotel & Suites Cleveland-Richfield where we are beautifully renovated. We are conveniently located between Cleveland and Akron near Interstates 80 & 77. Our Richfield hotel is an excellent destination for both business and leisure travelers. We are near businesses such as Ford Training Center and OPOTA. Our hotel is convenient for travelers attending area business meetings and it is also great for those hosting meetings, as we have space for up to 25. Families will enjoy exploring the Cleveland and Akron areas. Attractions near our hotel in Richfield include Cuyahoga Valley National Park, Brandywine Falls and Brandywine/Boston Mills Ski Resorts. The Cleveland Museum of Natural History, the Great Lakes Science Center, the Rock and Roll Hall of Fame, the Pro Football Hall of Fame, Blossom Music Center, Playhouse Square and Rocket Arena Our Richfield property is near world-famous hospitals like Cleveland Clinic and University Hospitals, as well as local universities such as Case Western, Cleveland State and the University of Akron. During your stay in Richfield, enjoy our indoor heated pool and fitness center, free high-speed Internet access and complimentary hot breakfast bar. Check out our great Richfield hotel deals and book your stay today.
Location
Holiday Inn Express & Suites Cleveland-Richfield by IHG
5171 Brecksville Road, Richfield, OH
44286, United States
Hours
Reviews
3.9
793 reviews
5 stars
363
4 stars
200
3 stars
105
2 stars
57
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the friendly and accommodating staff, particularly highlighting individuals like Sam and Robert for their exceptional service.
Breakfast Quality
The breakfast received numerous compliments for its variety and quality, with many guests noting it as one of the best aspects of their stay.
Cleanliness Issues
While many reviews mentioned clean rooms, several guests reported maintenance and cleanliness issues in common areas and bathrooms, indicating a need for improvement.
Maintenance Concerns
Several reviews pointed out issues with maintenance, including broken amenities and cleanliness in public areas, suggesting the hotel requires attention to upkeep.
Mixed Experiences
Overall experiences varied widely, with some guests having excellent stays while others reported significant issues, particularly with service and room conditions.
- PGPERSONAL GARCIAJan 1, 20265.0Front desk help get so much rooms so clean
- CPCarol PoormanDec 29, 20252.0Upon checkout, we were asked how our stay was, and I shared that I had posted a review, and that it was not good. We were given a major adjustment on our room rate, to compensate for the elevator that was out of service and the room keys that would not work. I believe this is a truly caring staff, with a goal to please all their guests. Sandy was very apologetic and encouraged us to come back in the future. Thank you, Sandy, for all you did!!!!!
- ASAshley StaggDec 28, 20255.0Incredible hotel right off 1-80. Breakfast at 6am was phenomenal. Clean and comfy rooms. Truly exceeded every expectation and I will absolutely be stopping here for my next long drive.
- AMAlyssa MorganDec 27, 20255.0The customer service was wonderful! Robert single-handedly helped us with everything we needed! While their elevators aren’t functioning, they made up for it with free ice cream, muffins, and free hot chocolate and coffee, available at all hours. Their breakfast had everything you could hope for besides maybe waffles. I chose the sausage biscuits and gravy and it was wonderful ♥️ the shower was roomy and had a nice ledge for soaps. The pool was a bit cold but they have a hot tub so we stayed in that. The fridge in the room was decent and the freezer compartment really did keep our ice cream frozen. It's also nice that the rooms on the fourth floor appear to be discounted because of the elevators being broke. Also because we were IHG rewards members we were able to get a really late checkout (1pm).
- CHCat HufnagleDec 6, 20255.0Excellent service, very clean rooms, nice hot tub and pool. Very good breakfast with egg white omelet. I plan on returning again. Great location. 4 miles from th e ski resort.
Frequently Asked Questions About Holiday Inn Express & Suites Cleveland-Richfield by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Cleveland-Richfield?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does the hotel provide free breakfast?
Yes, the hotel offers a complimentary buffet breakfast for guests.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking and an elevator.
Are pets allowed at the hotel?
No, pets including cats and dogs are not allowed at the hotel.
What fitness facilities are available at the hotel?
The hotel has a fitness center with equipment including elliptical machines, free weights, and treadmills. It also features an indoor pool and a hot tub.
Is Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas of the hotel.
Are there any business or meeting facilities at the hotel?
Yes, the hotel offers a business center and one meeting room that can accommodate up to 25 people.
Can guests request housekeeping services daily?
Yes, daily housekeeping is available to guests without needing to request.
What nearby amenities can guests access at Pilot Travel Center?
Pilot Travel Center nearby offers gas station services, ATMs, and a convenience store, useful for travelers needing fuel, cash, or snacks during their stay.
How can visitors enjoy local dining near the hotel?
Guests can visit Wendy's, a nearby fast food restaurant known for burgers, for quick and convenient meals.
What nearby business services are available around the hotel?
Nearby businesses like Mirabel Promotions provide advertising and public relations services, which can assist guests needing marketing support during their visit.