SureStay by Best Western Obetz Rickenbacker Airport

Reviews

• DS

  Dana Starks

  Mar 12, 2026
  1.0
  I should've believed ALL the unpleasant reviews about this place. That's my review!!!
• AW

  Andrew Wheeler

  Mar 8, 2026
  2.0
  You get what you pay for, cheap place that was kind of gross. Floor was weirdly sticky in places, random red spot on floor, splashes of something on the wall next to the bed. If you want someplace cheap and warm to have a bed then this is the spot for you.
• HH

  H “HelpSaveBirds” H

  Mar 5, 2026
  1.0
  Horrible experience. One light worked. Heater super loud. Broken chair. No desk. Smells. Web says they had breakfast so I chose it bc it was close to the funeral and had a free breakfast. Figured even if it had bad reviews, as long as I could eat it would be worth it. BECAUSE NOYHING IS AROUND THE PLACE TO EAT. What does 'Breakfast under construction' mean? It means they advertise something they don't provide. Called corporate. They transfered me to nothing first time. Come to find out when I called back. People I need to speak to aren't there and don't open till 7 Arizona time. I will never in my life use this company again. I hope they go out of business.
• TS

  Travis Stange

  Jan 19, 2026
  5.0
  Olivia assisted when my reservation was for the wrong date (used one of the apps). Room was clean, beds very comfortable. They are doing remodeling so I figure in time it should be very nice.
• ML

  melissa linn

  Jan 5, 2026
  2.0
  This is a great value but there is a reason for that. After making my reservation I received an email confirming my king room reservation however it was said that I booked a handicapped room. I did not book a handicap room and didn't want to stay in a handicap room. I called the hotel directly, twice...no answer. So I called corporate. They confirmed that I didn't make a reservation for a handicap king and they also tried calling the hotel directly....no answer. When I arrived to check in the young lady was on her personal phone and continued her conversation all while trying to find a king room that had been cleaned that day. She made a key and personally checked that the room had been cleaned and came back to the front desk and made our keys. When I arrived to the room it was probably 50ish degrees in the room. It was freezing outside so that was not pleasant. We had to plug in the wall heater in order to get it started. It took several hours to bring the room to temperature. The television hasn't been replaced in probably 10 years and it wasn't plugged in either. The king bed had one side table and absolutely nothing on the other side as well as my husband had to screw and unscrew the light bulb in order to turn off the wall lamp on his side. The refrigerator worked great, but the microwave wasn't plugged in either and it had no plate so the carousel was worthless. All in all this visit was pretty disappointing. This hotel and Best Western as a brand need to do better.

Frequently Asked Questions About SureStay by Best Western Obetz Rickenbacker Airport