Holiday Inn Express & Suites Columbus - New Albany by IHG

Reviews

• MM

  MB

  4 days ago
  4.0
  Stayed 2 nights, location was great for the business conference we went to. Room was typical, but clean. Breakfast and coffee was nice, and McDonald's is right outside if you need something quick.
• JG

  James G

  Mar 27, 2026
  2.0
  The door and the frame have a huge gap between them. There is no strike plate, just a huge cutout in the door frame. When I reached my room, the door was already open. The door doesn't lock behind you. I thought it was just my room. But when I looked closer, several rooms were like that. So zero points for security. One could easily open the door with a wire or another such tool. The rooms were decent and clean. So points for that. The water pressure in the shower was abysmal. And no tap in the shower. That is just bad design and cutting corners. The location is busy and next to 161. Easily accessible but not quiet or scenic. So if you are expecting that, don't choose this. Ok if you just want a place to sleep but nothing more. The breakfast was fine and the staff was courteous. So kudos for that.
• MM

  M. D. Myhal

  Mar 18, 2026
  5.0
  Margie and her staff are the absolute best. When you stay here you feel taken care of amd so very welcome. This will be our go to hotel when we are in town. Clean, friendly, and quiet!!!
• AS

  Ashby Shreves

  Feb 28, 2026
  5.0
  Location great, Amenities great, Breakfast really good, staff great, but there is also the occasional door slam, pool room has very hot air, but has very cold water and the walls + floor of the pool attacked us if the water seems cold you’ll get used to it. We came in with 0 bandaids had a total of 7 throughout the entire stay. Highly recommend hotel.
• FB

  Frosty Blanco

  Feb 20, 2026
  4.0
  Stayed Valentine’s Day Eve in this nifty hotel. The location is great off SR 161. It’s a newer hotel, and still has that feel and smell. The room was immaculately clean and comfortable. It was also well insulated as you could not hear activity in other rooms (which was fantastic given the date we stayed…😉). The bathroom was also immaculately clean. My only issue was that the restrooms on the first floor are single stall. I had just got off the road when we checked in and needed to use it really urgently. I checked in and went to use it and it was taken by one of the contractors. So I decided to just go to my room and use the restroom there. I went to park and grab my bags. When I went to open the side door to the hotel, my room key didn’t work. We had to walk all the way around to the main entrance to get in. I saw the woman who checked me in and explained that my key didn’t work on the entrance, so I wanted to confirm that it would work for my room. To which she explained that the door was broken and they were waiting on a part. This would have been FANTASTIC information to learn AT CHECK IN! I was able to make it to the room without having an accident, but just barely!

Frequently Asked Questions About Holiday Inn Express & Suites Columbus - New Albany by IHG