Best Western Executive Inn

3.8
451 reviews

About

Hotel
Located in Mount Gilead,OH, the Best Western Executive Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Executive Inn
3991 COUNTY RD 172, Mount Gilead, OH
43338, United States

Hours

Reviews

3.8
451 reviews
5 stars
219
4 stars
88
3 stars
44
2 stars
21
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly from management, leading to a negative experience.

Cleanliness

While some guests praised the cleanliness of the rooms, others reported issues such as bed bugs and poor maintenance.

Pricing Issues

Numerous reviews mentioned unexpected charges and upcharges for additional guests, causing frustration among customers.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests enjoying the selection while others found it lacking or insufficient.

Overall Experience

Several guests expressed disappointment with their stay, citing issues with service, cleanliness, and value for money.
  • PP
    Pietro
    Nov 16, 2025
    1.0
    When we pulled in, we were greeted by the sound of gunfire. Apparently, there is a gun range up the street. At least we are not under attack. I am currently sitting in the lobby, where I am waiting nine minutes to avoid a $25 early check-in charge. There is a room, and there are only a couple people in line, so it’s actually quite ridiculous. Oh, she just relented and gave us the key. Now, she will need to reverse the $25 early check-in in charge that she already put through without authorization. Not sure why they call the an “executive” inn. It is not impressive in any way. Just convenient to our wedding venue. No elevator, so pack light. The room has that typical, tired, musty smell. It is clean, though.
  • TR
    Tina R.
    Nov 8, 2025
    4.0
    I gave this place 4 stars because there are NO ELEVATORS. I'd give this place a 4 and a half if I could. This place is SPOTLESS!!! Almost sparkling SPOTLESS ✨️ from the parking lot to the lobby to the hallways right into the room (I had). Beds are comfortable and clean. Basic toiletries 2 generic slivers of soap and generic shampoo & conditioner, NO FRILLS. Pretty decent towels, pure white not dingy. Lovely employees, every single one of them. I stayed for 4 nights. I had a service dog and was still treated with the utmost respect and didn't have a room that smelt like other dogs were there (if you've ever smelled one you'd know what I mean). 100% smoke free and pet free except service animals of course, which you should expect to pay a large security deposit for incidentals, to have said service animal. (Be prepared to show proof of registration for security animal) I firmly believe this place has a NO PET POLICY as it is posted everywhere, just a heads up.... I most certainly WILL RETURN. I applaud the owners for keeping their hotel in tip top shape! Thank you for the stress free stay. One more thing this place is SUPER DUPER QUIET!! PS. In my own defense. Im guilty of NOT READING the details of the hotel ie:No elevator AND I bring my own toiletries so I really don't give a hoot about what was/is provided for guests. Im grateful I found this place. And just for the record.....when I checked in on Thursday night, I checked in for 1 night simply because I wanted to make sure my room meet MY high standards before staying any longer. And it did meet my 5 star standards. But omg no elevator killllllllllls me. Nonetheless still 100% satisfied despite it.
  • CR
    Christian Ramirez
    Oct 28, 2025
    2.0
    Decent place to stay
  • SM
    Super Museum
    Oct 17, 2025
    1.0
    Checked into my room at 1:00 in the morning with my four daughters was given a room rate of $153. After checking into the room, I went to the room for a total of 10 minutes and was called back up to the front desk. Told that my room rate had gone up and then they tried to charge me $250. Having one more person then they allowed in their room even though I told them how many children I had with me. They waited until we were near asleep to wake me up and call our room. The owner of the hotel was very rude and now I am taking my children at 1:30 in the morning and getting back on the interstate.
  • JM
    John Militello
    Oct 5, 2025
    4.0
    They gave us our room but, forgot ro put towels and toiletries in the bathroom. Rebecca the front door clerk apologized and made amendments immediately.

Frequently Asked Questions About Best Western Executive Inn

Does Best Western Executive Inn offer free breakfast to guests?

Yes, Best Western Executive Inn provides free breakfast for all guests.

Is smoking allowed inside Best Western Executive Inn?

No, Best Western Executive Inn is a smoke-free property.