Best Western Executive Inn

Reviews

• SH

  Steven Haste

  Apr 11, 2026
  1.0
  If I could give this place zero stars, I absolutely would. Our experience at Best Western was terrible from start to finish. The front desk woman was extremely rude, hateful, and completely unprofessional toward my family. She falsely accused my 3-year-old son of hitting a cart into the wall and causing damage—which is simply not true. He is a toddler… the accusation alone made no sense. To make matters worse, they went ahead and charged us a $25 fee for a plug-in cover they claimed he broke—but it was already broken to begin with. That’s completely unfair and feels like they were just looking for a reason to charge us. Instead of handling anything with respect or even hearing us out, the staff immediately took a hostile attitude and treated us like we were the problem. No customer service, no understanding—just blame and rudeness. Traveling with your family should be a good experience, not one where you’re falsely accused and charged for something you didn’t do. We felt completely unwelcome. I would strongly recommend staying somewhere else. There are plenty of hotels that treat their guests with honesty and respect. I am a best western honors member and stay in best western all the time across the USA. Ive never been treated like this before.
• KW

  Kevin Whitt

  Feb 28, 2026
  1.0
  Best warned..... I've stayed in hotels all across the country for over 14 years working over the road. NEVER, and I seriously mean NEVER, have I had a hotel, even 4 star hotels, put a $150 hold on my debit card for "incidentals", and the lady at the front desk certainly didn't tell me how much it was, even though we had a light hearted discussion about how stupid these holds are. The small TV in the room isn't worth $150 let alone the towels or anything else for that matter. Of course they say they release it right away, but we all know it's up to your bank how fast they release it. The hold isn't the issue I have here, it's the simple fact that they didn't disclose up front how much the hold was for, which in my opinion is very shady. $150 is just down right ridiculous. So for those of you that can't afford for $150 to be tied up for up to 15 days, keep driving to the next hotel
• AS

  Arlinda Shattuck

  Feb 14, 2026
  4.0
  The TV sucked cause none of channels were programmed w/info. So had to stroll through by using up/down buttons for each channel to see what was playing on that channel. So would have to wait for commercials to end before could see what was playing. VERY ANNOYING. No Channel guide to help either.
• LC

  Logan Craft

  Feb 2, 2026
  1.0
  I booked this property through Booking.com and experienced significant issues both before arrival and on the night of my rescheduled stay. Initially, I contacted the hotel directly to request a date change due to a severe winter storm and illness, as traveling would not have been safe. I spoke with a manager, who stated there was nothing the hotel could do because the reservation was booked through Booking.com. During the call, the manager repeatedly advised that guests should not book through third-party sites, stating that the hotel “makes peanuts” when reservations are not booked directly. I had difficulty responding or explaining my situation, as the manager spoke at length without allowing much opportunity for dialogue. She also stated that if I arrived while sick, I would be turned away from the property, despite the fact that my call was specifically intended to prevent that situation and handle things responsibly in advance. After Booking.com later contacted the hotel on my behalf, I was informed that the manager told them I had been extremely rude and had hung up on her. This was not accurate. I did not hang up, nor was I rude, and this mischaracterization was concerning. While Booking.com eventually succeeded in moving the reservation to a later date, the issues continued during the rescheduled stay. When I arrived at the hotel on Saturday night, the front desk confirmed they had the email confirmation of my reservation but stated it was not in their system. The front desk contacted the manager, who was out of the country, and I was again told there was nothing the hotel could do and that I would need to contact Booking.com. I then contacted Booking.com, who stated they needed to speak directly with the hotel. For over an hour, I sat in the lobby while the front desk, the manager, and Booking.com spoke back and forth by phone. Ultimately, I was told the only option was to cancel my reservation and repurchase it. The manager stated I could rebook at the same rate but would be required to pay a $250 incidental hold. Given the earlier communication issues, the hotel’s inability to locate my confirmed reservation, and the lack of trust created throughout this process, I was not comfortable proceeding or confident that the incidental charge would be handled appropriately. With no viable resolution offered, I canceled the reservation and was forced to drive home from Ohio in the early morning hours. Overall, this experience demonstrated poor communication, shifting responsibility between the hotel and Booking.com, inaccurate representations of guest interactions, and a lack of accountability. Despite having a confirmed reservation, I was left without accommodations. I would strongly caution others—especially those booking through third-party platforms—to consider alternative properties.
• LT

  Lucia Tu

  Dec 26, 2025
  5.0
  After some unexpected car trouble, I booked a room here at the last minute and could not have had a better experience. The staff were incredibly accommodating and kind, check-in was smooth, and the room was clean and comfortable. I really appreciated how welcoming everyone was, and I would happily stay here again.

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