Business Details
About
HotelHampton Inn
The Hampton Inn & Suites Cleveland-Mentor, OH is located in the corporate hub of Mentor and minutes from Downtown Cleveland. Within a few miles of our hotel in Mentor, you'll find golf, bowling, hospitals, Headlands Beach State Park, ice arena, James A. Garfield Nat'l Historic Site, Kirtland Mormon Temple and many of the cities best known businesses.
Stay with us and enjoy our famous Cloud Nine Bed and Hospitality at Hampton Inn & Suites Cleveland-Mentor, OH.
Location
Hampton Inn & Suites Cleveland-Mentor
5675 Emerald Ct., Mentor, OH
44060, United States
Hours
Reviews
4.1
630 reviews
5 stars
327
4 stars
169
3 stars
61
2 stars
25
1 star
48
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the friendliness and helpfulness of the staff, there were notable complaints about poor service and unprofessional behavior from certain employees.
Cleanliness
The hotel received mixed reviews regarding cleanliness, with some guests reporting clean rooms and common areas, while others noted issues such as dirty bathrooms and unkempt hallways.
Facilities
Guests appreciated the recent renovations and modern feel of the hotel, but many expressed disappointment over the lack of a functioning pool and inconsistent amenities.
Breakfast Quality
The breakfast was generally well-received, with many guests enjoying the variety and quality, although some reported subpar experiences at certain times.
Reservation Issues
Several guests experienced significant problems with reservations, including overbooking and incorrect charges, leading to frustration and dissatisfaction.
- DSdan sullivanDec 30, 20255.0Very nice accommodations
- KMKevin MurnyackDec 24, 20251.0Hilton Honors members shouldn't bother with this hotel. They won't acknowledge your status and will give you the stink eye if you ask for the perks that your honors level is supposed to guarantee. Hilton should be ashamed to have their name tied to this property.
- KJKalli JensenDec 2, 20251.0I have been trying to work with Jennifer for weeks to set up a block of rooms for my wedding. I called over a month ago, it took her so long to get back to me I had given up and thought she wasn't going to. One day she finally emailed and we went back and forth a couple times that day. She promised to send over the contract for the block and its now two weeks since that day and still I don't have anything. I don't understand how their person in charge of sales could care so little about getting guests in the hotel. I will avoid this hotel for my wedding guests and for any future stays. I will also avoid recommending this hotel to anyone!
- PPPeggy PozzutoOct 23, 20255.0Great lication...near lots of stores and restaurants. Very clean. Beds were comfortable. Staff was friendly and the breakfast looked really good.
- LRLori ReaderOct 18, 20255.0Fresh remodel so everything was spotless! Nice and quiet with a good breakfast. Add some EV chargers and its perfect!
Frequently Asked Questions About Hampton Inn & Suites Cleveland-Mentor
What accessibility features are available at Hampton Inn & Suites Cleveland-Mentor?
The hotel offers accessible parking and elevators to accommodate guests with mobility needs.
Is breakfast included during the stay at this hotel?
Yes, a free buffet breakfast is available to all guests at Hampton Inn & Suites Cleveland-Mentor.
Does the hotel allow pets?
Yes, both cats and dogs are welcome at the hotel, making it a pet-friendly accommodation.
What time are check-in and check-out at Hampton Inn & Suites Cleveland-Mentor?
Check-in starts at 3:00 PM, and check-out is by 11:00 AM.
Are there fitness facilities available on the premises?
Yes, the hotel has a free fitness center equipped with elliptical machines and treadmills.
Is parking available for guests at the hotel?
Yes, free self-parking is provided for all guests during their stay.
Are digital guest room keys supported at the property?
Yes, Hampton Inn & Suites Cleveland-Mentor offers digital guest room keys for convenient access.
What nearby entertainment options are available near the hotel?
Guests can enjoy a movie at Atlas Cinemas Diamond Center and shop at Diamond Centre, both located close to the hotel.
Where can guests find dining options near Hampton Inn & Suites Cleveland-Mentor?
Nearby restaurants include Azteca Mexican Restaurant and Margarita Bar, Steak 'n Shake, Buffalo Wild Wings, Ruby Tuesday, and Primoz Pizza, offering a variety of cuisines.
Are there any essential services near the hotel that guests might need?
Yes, guests can access services like BioLife Plasma Services for medical donation, Sam's Club for wholesale shopping, and Jiffy Lube for automotive needs near the hotel.