Business Details
About
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Holiday Inn Express & Suites-Mason conveniently located just minutes from I-71, boasts a name travelers can trust paired with genuine service unrivaled by area hotels. Our Mason facility attracts guests of varying agendas. We are pleased to offer an ideal location for business and leisure travelers alike. Travelers to Holiday Inn Express & Suites in Mason enjoy being close to destinations like Kings Island (one exit away), Great Wolf Water Park and Kings Auto Mall. Shopping, restaurants and entertainment are in abundance, with Deerfield Towne Center less than one mile from the hotel. Those seeking medical care are in close proximity to Cincinnati Children's Mason Campus and Mercy Health Deerfield Medical Center Families enjoy our Suite Shop, indoor heated pool, and 24-hour fitness center. Guests can Gather in the Lobby Great Room and watch a local game! Our corporate guests appreciate the fact that our hotel is close to offices they need to visit such as P&G, Makino, Festo, and Ford Training just to name a few. Our hotel offers complimentary hot breakfast buffet, wired and wireless high-speed Internet access and self-parking. Four Tesla EV charging stations available at guest cost. After a long day of work or play, visit Cincinnati's favorite ice cream shoppe located in our parking lot.
Location
Holiday Inn Express & Suites Cincinnati - Mason by IHG
5100 Natorp Blvd., Mason, OH
45040, United States
Hours
Reviews
4.3
690 reviews
5 stars
400
4 stars
167
3 stars
67
2 stars
18
1 star
38
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about cleanliness, including mold, mildew, and overall room hygiene.
Staff Performance
While some guests praised the friendly and helpful staff, others reported unresponsive management and poor service.
Breakfast Quality
Guests expressed dissatisfaction with the breakfast options, citing cold food and lack of variety.
Maintenance Problems
Numerous reviews mentioned maintenance issues, such as broken showers, noisy rooms, and malfunctioning amenities.
Location and Amenities
The hotel is well-located near restaurants and attractions, but many noted that the facilities are outdated and in need of renovation.
- PMPeter MargisonNov 16, 20255.0All the best parts of HIE and possibly one of the best breakfasts I’ve come across in their domain. If we could just get a scheduled rotation on the coffee machines they’d be perfect.
- TMTom McClerrenNov 12, 20255.0Not a complaint, but not enough chairs in the room. No where to sit to get dressed. But that was a minor inconvenience. But we enjoyed our stay here and will be back.
- MBmark bellOct 16, 20251.0I pick highly rated hotels, still can't get a decent shower. No hot water at check in and only warm in the morning. The toilet ran all night. Fix your plumbing or get a bad review.
- ACA COct 14, 20251.0MAJOR HEALTH CONCERN!!! MOLD, MOLD, MOLD!! So many red flags. Stay anywhere else! This hotel should be shut down. It is unsafe and has a definite MOLD issue. Read the other reviews and look at these pictures. If the mold is seeping into a room through a wall outlet, then the entire wall is saturated in MOLD. I am concerned that the rooms are never cleaned. I can not imagine if someone was responsible for cleaning a room that they would just ignore this mold. We were in town for our daughters soccer tournament and as you can see in the pictures, the room had mold. Tami Bell, General Manager, was no where to be found, and the other person working there did not have the "Authority" to help us. We were told there were no other rooms and all they offered was a credit to come back and stay again!?!?!? Why in the world would we want to come back to a MOLD infested hotel? The owners obviously do not reinvest in the hotel, do not care about the health and safety of their guests , and do not empower their employees to assist you if you have an issue. Owners and Management should be ashamed for prioritizing profit over health and safety of their guests.
- RBRick BrownOct 3, 20254.0Stayed here before for a wedding so was comfortable returning. Only room available was a handicap room which on the surface is okay. Couple issues all related to the shower. The shower head won't stay in the holder it looks like they are not compatible. Secondly the floor got soaked outside the shower possibly because of the first issue and needed way more towels. #334
Frequently Asked Questions About Holiday Inn Express & Suites Cincinnati - Mason by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Cincinnati - Mason?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is breakfast included during the stay at this hotel?
Yes, a complimentary hot buffet breakfast is available for guests.
Are pets allowed at Holiday Inn Express & Suites Cincinnati - Mason?
Yes, dogs are welcome at the hotel but cats are not allowed.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas of the hotel.
What fitness and recreational facilities are available at the hotel?
The hotel offers a free fitness center with equipment like elliptical machines, free weights, and treadmills, as well as an indoor heated pool and a hot tub.
Is parking available and accessible at the hotel?
Yes, free parking is available and there is accessible parking for guests with mobility needs.
Are there any business facilities available for guests?
Yes, there is a business center and one meeting room available for guest use.
Can guests store their baggage after checking out?
Yes, baggage storage is offered at the hotel.
What nearby attractions can guests visit around the hotel?
Guests can visit Kings Island amusement park, Great Wolf Water Park, and Deerfield Towne Center shopping area, all located close to the hotel.
Is there a nearby place to enjoy ice cream after a day at the hotel?
Yes, Graeter's Ice Cream is located in the hotel parking lot, offering a great spot for guests to enjoy ice cream.
How can visitors travelling for medical reasons benefit from the hotel’s location?
The hotel is conveniently close to several medical centers including Cincinnati Children's Mason Campus and Mercy Health Deerfield Medical Center, making it ideal for medical visits.