Business Details
About
Hotel
The Hilton Garden Inn Cincinnati/Mason is conveniently located in the Natorp Business district just minutes from Kings Island Amusement Park off I-71 on exit 19 Mason-Montgomery/Fields Ertel Road. The hotel is within walking distance, or a very short drive, of various restaurants and local businesses. Contemporary and modern hotel rooms offer the latest in technology and ergonomic comfort to our guests. And the pursuit of the perfect night's stay continues with an evolution of innovative new amenities including the bed, chair, television and crisp white duvet.
Location
Hours
Reviews
4.3
765 reviews
5 stars
442
4 stars
209
3 stars
65
2 stars
23
1 star
26
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and accommodating staff, highlighting individuals like Milton, Raven, and Roe for their exceptional service.
Cleanliness
While some guests reported clean rooms, others noted issues with cleanliness, including mold and unpleasant odors in certain rooms.
Breakfast Quality
The breakfast received mixed reviews; some enjoyed it while others found it overpriced and lacking variety.
Room Comfort
Guests appreciated the spaciousness of the rooms, but several mentioned that the furnishings were dated and in need of updates.
Location
The hotel is conveniently located near restaurants and attractions, making it a favorable choice for travelers.
- ASArsen SimonyanNov 10, 20254.0Good hotel, limited choices for food and drinks though. Fridge in the room made quite a bit of noise as well as the ice machine in the hall. Could hear it at night. Service was quite bland and pro forma but did what it was supposed to.
- DRDamon RenickNov 2, 20254.0If it wasn't for the Guest Service Manager Ravan, this review would be closer to 1 star. My initial interaction with the check in clerk was less than stellar, then I got to my room to find a stained comforter and unchanged bedding....I know, disgusting! Thankfully when I called down to complain Ravan answered. She apologized and said she'd be up within 5 minutes to change them out. She did exactly that and was pleasant and understanding. She was also attentive the next day (not sure when she slept) and overall just made the experience a good one e. She literally "saved the day" and turned what could have been a bad stay into a good one.
- RCRao ChennaNov 2, 20251.0Rooms are neat and lobby is lively.
- ARAlba Rubio RodriguezOct 10, 20255.0Great hotel, clean, great breakfast and super nice staff! Totally recommended!!!
- KKKevan KwanSep 23, 20254.0Just your typical lodging for business travels.
Frequently Asked Questions About Hilton Garden Inn Cincinnati/Mason
Do you offer a shuttle?
No, we do not.
Is parking free?
Yes, we offer free self-parking.
How close is Kings Island?
Kings island is 4 miles from the hotel.
How far are you from the Lindner Family Tennis Center?
We are 4 miles from the Lindner Family Tennis Center.
How Close is P&G Mason?
We are 1 miles away from P&G Mason.
Do you allow pets? What is the fee?
Yes, $50 non-refundable fee. 1-4 night stay $50; 5+ night stay $75; 2 pets max; dog or cat only
What are your options for breakfast on property?
We offer a made to order breakfast buffet
for $12.95/person (children 5-11 half price).
Do you have a restaurant int he hotel?
Yes, The Garden Grill, American Bar & Grill, is open 5pm to 10pm nightly.
Do you have a gym? Free weights?
Yes, our fitness center is open 24 hours and features a Peloton bike, cross trainer, treadmill, kettlebells, and free weights.
What kind of laundry services do you have?
We have a self-service laundry room with a washer and dryer as well as dry-cleaning service available.
Is there a place to grab snacks or drinks?
Yes, the Pantry is open 24 hours at the front desk.
Do you have a business center?
Yes, our business center is open 24 hours with printing available.
Is wifi free?
Yes, Wi-Fi is on us but you can upgrade to premium Wi-Fi for $4.95 a day.
Do the rooms have a microwave and refrigerator?
Yes, all of the rooms come equipped with a microwave and mini fridge.
Do you have a pool?
Yes, our pool is located on the main floor and is open 7am to 10pm daily.
What are the check-in and check-out times at Hilton Garden Inn Cincinnati/Mason?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Is there free parking available for guests at the hotel?
Yes, the hotel offers free self-parking.
Are pets allowed at Hilton Garden Inn Cincinnati/Mason? If so, what are the fees?
Yes, pets are welcome with a non-refundable fee. For a 1-4 night stay the fee is $50, and for 5 or more nights, $75. Up to 2 pets allowed, dogs and cats only.
Does the hotel provide breakfast options?
Yes, the hotel offers a made-to-order breakfast buffet priced at $12.95 per person. Children aged 5-11 get half price.
What fitness and recreational facilities are available on the property?
The hotel has a fitness center open 24 hours featuring a Peloton bike, cross trainer, treadmill, kettlebells, and free weights. There is also an indoor swimming pool available daily from 7 AM to 10 PM.
Does Hilton Garden Inn Cincinnati/Mason have accessible amenities?
Yes, the hotel offers accessible parking and accessible elevators to accommodate guests with mobility needs.
Are there dining options within the Hilton Garden Inn Cincinnati/Mason?
Yes, there is The Garden Grill & Bar, an American bar and grill open from 5 PM to 10 PM nightly, as well as a 24-hour convenience store called The Pantry for snacks and drinks.
How can guests travel to Kings Island Amusement Park from the hotel?
Kings Island is located approximately 4 miles from the hotel and can be reached by a short drive, making it an easy recreational option for guests staying at the hotel.
What are some nearby attractions guests can visit while staying at the hotel?
Guests can explore attractions like Kings Island Amusement Park, Lindner Family Tennis Center, and the local City of Mason. These spots offer entertainment and activities conveniently close to the hotel.
Are there other hotels near Hilton Garden Inn Cincinnati/Mason that guests can consider?
Yes, nearby hotels include Holiday Inn Express & Suites Cincinnati - Mason and Homewood Suites by Hilton Cincinnati Mason, OH, which can provide additional accommodation options.