Business Details
About
HotelHilton
The Hilton Garden Inn Cincinnati/Mason is conveniently located in the Natorp Business district just minutes from Kings Island Amusement Park off I-71 on exit 19 Mason-Montgomery/Fields Ertel Road. The hotel is within walking distance, or a very short drive, of various restaurants and local businesses. Contemporary and modern hotel rooms offer the latest in technology and ergonomic comfort to our guests. And the pursuit of the perfect night's stay continues with an evolution of innovative new amenities including the bed, chair, television and crisp white duvet.
Location
Hours
Reviews
4.3
775 reviews
5 stars
449
4 stars
209
3 stars
67
2 stars
23
1 star
27
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals like Ravan, Milton, and Shelley who went above and beyond.
Cleanliness
While some guests reported clean rooms and facilities, others noted issues with cleanliness, including stained bedding and mold in bathrooms.
Amenities and Services
Guests appreciated the hotel’s amenities, such as the breakfast buffet and bar, but some found the food options limited and overpriced.
Room Quality
Feedback on room quality was mixed; while some found rooms spacious and comfortable, others reported issues with noise, outdated furnishings, and maintenance problems.
Location
The hotel’s location was frequently highlighted as convenient, with easy access to nearby attractions and dining options.
- KFK F1 day ago5.0Great hotel as usual. I stay at either this one or the one in West Chester when I'm in Cinci area. Great location close to restaurants/stores/ etc. Bar is open I think until 10. There is a gentleman at front desk, Milton, who has been very helpful and fun to talk to when checking in.
- LFLee Fitch5 days ago5.0Thank you so much Hilton for keeping them ice agents out of your establishment God bless
- MDMelody DuValDec 29, 20251.0A hold for incidentals should take place at the time of check-in. Not a full 24 hours after check-out. The charge for the room happened during our stay, why didn't the $75 "hold" for incidentals? This really sours an otherwise pleasant enough experience. The rooms were clean. This should be standard, but it seems to be a challenge for hotels to meet. The beds are rock hard, but the front desk was very helpful in providing a couple extra pillows to help fill the enormous gap between the headboard and the mattress. Room could be better lit. Reasonable amount of outlets. VERY warm hallways. Room reverts to 73 degrees after a while, even when you turn it down. No free breakfast, which is standard for HGI, but SO stupid that it annoys me every time I have to look for a hotel. Unfortunately, this was one of 3 hotels with clean rooms in the area. Pathetically low bar.
- LNLorenzo NietoDec 21, 20255.0Enjoy a whisky at the bar with a good conversation
- JFJoe FosterDec 11, 20255.0Nice clean hotel with great front desk staff and cleaning crew. Will definitely return if I'm in the area.
Frequently Asked Questions About Hilton Garden Inn Cincinnati/Mason
Do you offer a shuttle?
No, we do not.
Is parking free?
Yes, we offer free self-parking.
How close is Kings Island?
Kings island is 4 miles from the hotel.
How far are you from the Lindner Family Tennis Center?
We are 4 miles from the Lindner Family Tennis Center.
How Close is P&G Mason?
We are 1 miles away from P&G Mason.
Do you allow pets? What is the fee?
Yes, $50 non-refundable fee. 1-4 night stay $50; 5+ night stay $75; 2 pets max; dog or cat only
What are your options for breakfast on property?
We offer a made to order breakfast buffet
for $12.95/person (children 5-11 half price).
Do you have a restaurant int he hotel?
Yes, The Garden Grill, American Bar & Grill, is open 5pm to 10pm nightly.
Do you have a gym? Free weights?
Yes, our fitness center is open 24 hours and features a Peloton bike, cross trainer, treadmill, kettlebells, and free weights.
What kind of laundry services do you have?
We have a self-service laundry room with a washer and dryer as well as dry-cleaning service available.
Is there a place to grab snacks or drinks?
Yes, the Pantry is open 24 hours at the front desk.
Do you have a business center?
Yes, our business center is open 24 hours with printing available.
Is wifi free?
Yes, Wi-Fi is on us but you can upgrade to premium Wi-Fi for $4.95 a day.
Do the rooms have a microwave and refrigerator?
Yes, all of the rooms come equipped with a microwave and mini fridge.
Do you have a pool?
Yes, our pool is located on the main floor and is open 7am to 10pm daily.
What are the check-in and check-out times at Hilton Garden Inn Cincinnati/Mason?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Is there free parking available for guests at the hotel?
Yes, the hotel offers free self-parking.
Are pets allowed at Hilton Garden Inn Cincinnati/Mason? If so, what are the fees?
Yes, pets are welcome with a non-refundable fee. For a 1-4 night stay the fee is $50, and for 5 or more nights, $75. Up to 2 pets allowed, dogs and cats only.
Does the hotel provide breakfast options?
Yes, the hotel offers a made-to-order breakfast buffet priced at $12.95 per person. Children aged 5-11 get half price.
What fitness and recreational facilities are available on the property?
The hotel has a fitness center open 24 hours featuring a Peloton bike, cross trainer, treadmill, kettlebells, and free weights. There is also an indoor swimming pool available daily from 7 AM to 10 PM.
Does Hilton Garden Inn Cincinnati/Mason have accessible amenities?
Yes, the hotel offers accessible parking and accessible elevators to accommodate guests with mobility needs.
Are there dining options within the Hilton Garden Inn Cincinnati/Mason?
Yes, there is The Garden Grill & Bar, an American bar and grill open from 5 PM to 10 PM nightly, as well as a 24-hour convenience store called The Pantry for snacks and drinks.
How can guests travel to Kings Island Amusement Park from the hotel?
Kings Island is located approximately 4 miles from the hotel and can be reached by a short drive, making it an easy recreational option for guests staying at the hotel.
What are some nearby attractions guests can visit while staying at the hotel?
Guests can explore attractions like Kings Island Amusement Park, Lindner Family Tennis Center, and the local City of Mason. These spots offer entertainment and activities conveniently close to the hotel.
Are there other hotels near Hilton Garden Inn Cincinnati/Mason that guests can consider?
Yes, nearby hotels include Holiday Inn Express & Suites Cincinnati - Mason and Homewood Suites by Hilton Cincinnati Mason, OH, which can provide additional accommodation options.