Staff Performance
Many customers praised the staff for their friendliness and helpfulness, particularly highlighting individuals like Sam and Christina for exceptional service.
Cleanliness
While some guests reported clean and spacious rooms, others noted issues with cleanliness, including dirty linens and unsanitary conditions in common areas.
Customer Service Issues
Several reviews mentioned poor customer service experiences, particularly with the general manager, Oleg, who was described as rude and unhelpful in resolving issues.
Amenities and Maintenance
Guests expressed dissatisfaction with missing amenities, maintenance issues like broken elevators and malfunctioning air conditioning, and inadequate breakfast options.
Location and Value
The hotel is conveniently located near attractions like Kings Island, and many guests found the pricing reasonable for the quality of accommodations.