Business Details
About
HotelExtended Stay HotelWedding VenueConference CenterBusiness Meeting LocationsCandlewood Suites
Welcome to the newly renovated Candlewood Suites Cincinnati Northeast - Mason, your perfect home away from home. Our extended-stay hotel in Mason, Ohio, offers all the essentials and more for a comfortable and convenient stay.
Just a short drive from downtown Cincinnati, our hotel is the ideal base to explore the nearby attractions. Visit Newport Aquarium and the Cincinnati Zoo and Botanical Gardens. Explore the Voice of America MetroPark greenspace or ride a rollercoaster at Kings Island amusement park. Cheer on the Cincinnati Bengals at PayCor Stadium and the Cincinnati Reds at Great American Ball Park. If traveling for business, local businesses such as Procter & Gamble, GE Aviation, and Cincinnati Children's Hospital Medical Center.
Our pet-friendly, all-suite hotel features dependable amenities to enhance your stay. Take advantage of our heated indoor pool, guest laundry facilities, 24-hour fitness center, and suites with full kitchens. Enjoy your stay in Mason, Ohio.
Location
Candlewood Suites Cincinnati Northeast - Mason by IHG
5070 Natorp Boulevard, Mason, OH
45040, United States
Hours
Reviews
4.1
161 reviews
5 stars
99
4 stars
18
3 stars
18
2 stars
7
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were reported to be unprofessional and dismissive, particularly in handling complaints.
Cleanliness Issues
Multiple reviews highlighted problems with cleanliness, including dirty rooms, unpleasant odors, and pest issues such as ants and mold.
Room Quality
Guests appreciated the spaciousness and comfort of the rooms, but there were complaints about outdated facilities, maintenance issues, and unpleasant smells.
Amenities and Services
The lack of breakfast options and inconsistent housekeeping services were noted as significant drawbacks, alongside issues with the hotel's management during complaints.
Renovation Disruptions
Several reviews mentioned ongoing renovations that caused noise disturbances and inconveniences, impacting the overall guest experience.
- JMJoe MontgomeryJan 2, 20263.0Just having a wet floor sign isn’t enough. By the pool it is really slippery they need to either fix the concrete and make more traction in it or buy traction pads with holes so people can walk across and not get hurt. I was really going slow and being a runner I have great balance and grip most times then took a nasty fall at the pool and hurt my ankle! Also I feel bad for the staff they look over worked and needed more help from what I was seeing is they were doing a good job but understaffed
- SHsteve hasslerDec 28, 20253.0Waited 15 min for someone to come to the desk at arrival. It appeared the clerk was outside on her phone.
- KBKen barneyDec 20, 20252.0After my refrigerator when I blink ruined over $150 worth of food reported it to the hotel and their response was sorry Housekeeping was a coin toss they never did a thorough job whenever they clean the room something was left half undone Mold in my bathroom complained about it for months nothing done about it except for push the trash can in front of it to make it go away the window was falling apart drywall over the heater the heating unit didn't work for correctly either was cold or are you a sweating in the months that I've spent their nobody came down to fix it
- CFCTKT FamDec 17, 20255.0Tray at the front desk was incredible! He was very helpful with the check-in process. He went above and beyond, thank you.
- MBMr. BranhamDec 14, 20255.0Very clean. Plenty of space. We had full fridge dishwasher real plates and silverware. Basically a full kitchen.
Frequently Asked Questions About Candlewood Suites Cincinnati Northeast - Mason by IHG
What are the check-in and check-out times at Candlewood Suites Cincinnati Northeast - Mason?
Check-in is at 3:00 PM and check-out is at 12:00 PM at Candlewood Suites Cincinnati Northeast - Mason.
Are pets allowed at Candlewood Suites Cincinnati Northeast - Mason?
Yes, both dogs and cats are welcome at Candlewood Suites Cincinnati Northeast - Mason.
Does the hotel offer free Wi-Fi to its guests?
Yes, free Wi-Fi is available in public areas at Candlewood Suites Cincinnati Northeast - Mason.
Is there a fitness center available at Candlewood Suites Cincinnati Northeast - Mason?
Yes, the hotel features a 24-hour fitness center for guest use.
Are there any swimming facilities at the hotel?
Yes, Candlewood Suites Cincinnati Northeast - Mason has a heated indoor pool and a hot tub available for guests.
Does Candlewood Suites Cincinnati Northeast - Mason provide housekeeping services?
Yes, housekeeping is available during your stay at the hotel.
Is Candlewood Suites Cincinnati Northeast - Mason accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has accessible parking and an elevator.
What nearby attractions can guests visit when staying at Candlewood Suites Cincinnati Northeast - Mason?
Guests can explore nearby attractions such as the Cincinnati Zoo, a well-known wildlife sanctuary and zoo, and Graeter's Ice Cream, a popular ice cream and restaurant spot.
Are there other hotels near Candlewood Suites Cincinnati Northeast - Mason for additional accommodation options?
Yes, nearby hotels include Hyatt Place Cincinnati-Northeast and Holiday Inn Express & Suites Cincinnati - Mason, offering more lodging choices for visitors.
What health and medical facilities are located near Candlewood Suites Cincinnati Northeast - Mason?
Nearby health facilities include Mercy Health - Mason Family Medicine, Mercy Health - Mason Primary Care, and The Jewish Hospital - Mercy Health Deerfield Imaging Services, providing convenient medical services for guests.