Brand Certified
Candlewood Suites Cincinnati Northeast - Mason by IHG
4.1(164 reviews)
Certified by Candlewood Suites Cincinnati Northeast - Mason by IHG • Mar 01, 2026
Business Details
5070 Natorp Boulevard, Mason, OH
45040, United States
Certified by Candlewood Suites Cincinnati Northeast - Mason by IHG • Mar 01, 2026
(513) 754-0003
Certified by Candlewood Suites Cincinnati Northeast - Mason by IHG • Mar 01, 2026
https://www.ihg.com/candlewood/hotels/us/en/mason/cvgsn/hoteldetail
Certified by Candlewood Suites Cincinnati Northeast - Mason by IHG • Mar 01, 2026
About
Certified by Candlewood Suites Cincinnati Northeast - Mason by IHG • Mar 01, 2026
HotelExtended Stay HotelWedding VenueConference CenterBusiness Meeting LocationsCandlewood Suites
Welcome to the newly renovated Candlewood Suites Cincinnati Northeast - Mason, your perfect home away from home. Our extended-stay hotel in Mason, Ohio, offers all the essentials and more for a comfortable and convenient stay.
Just a short drive from downtown Cincinnati, our hotel is the ideal base to explore the nearby attractions. Visit Newport Aquarium and the Cincinnati Zoo and Botanical Gardens. Explore the Voice of America MetroPark greenspace or ride a rollercoaster at Kings Island amusement park. Cheer on the Cincinnati Bengals at PayCor Stadium and the Cincinnati Reds at Great American Ball Park. If traveling for business, local businesses such as Procter & Gamble, GE Aviation, and Cincinnati Children's Hospital Medical Center.
Our pet-friendly, all-suite hotel features dependable amenities to enhance your stay. Take advantage of our heated indoor pool, guest laundry facilities, 24-hour fitness center, and suites with full kitchens. Enjoy your stay in Mason, Ohio.
Location
Certified by Candlewood Suites Cincinnati Northeast - Mason by IHG • Mar 01, 2026
Candlewood Suites Cincinnati Northeast - Mason by IHG
5070 Natorp Boulevard, Mason, OH
45040, United States
Hours
Certified by Candlewood Suites Cincinnati Northeast - Mason by IHG • Mar 01, 2026
Reviews
4.1
164 reviews
5 stars
101
4 stars
19
3 stars
18
2 stars
7
1 star
19
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the cleanliness of the rooms and common areas, although some reported issues with odors and unclean conditions in certain rooms.
Customer Service
While some guests highlighted friendly and helpful staff, others experienced poor service and unprofessional behavior from management.
Amenities
Guests appreciated the spacious rooms with kitchen facilities, but many were disappointed by the lack of breakfast options and ongoing renovations.
Safety Concerns
Several reviews mentioned safety issues, including slippery pool areas and inadequate responses to complaints about accidents.
Overall Experience
The hotel received mixed reviews, with some guests enjoying their stay while others reported significant issues that would deter them from returning.
- JWJulie WrightFeb 16, 20265.0Great place; very clean and comfy. Had a hot plate in the little kitchen area; I loved that. The staff are very friendly too. I would recommend to all!!
- JMJoe MontgomeryJan 2, 20263.0Just having a wet floor sign isn’t enough. By the pool it is really slippery they need to either fix the concrete and make more traction in it or buy traction pads with holes so people can walk across and not get hurt. I was really going slow and being a runner I have great balance and grip most times then took a nasty fall at the pool and hurt my ankle! Also I feel bad for the staff they look over worked and needed more help from what I was seeing is they were doing a good job but understaffed
- SHsteve hasslerDec 28, 20253.0Waited 15 min for someone to come to the desk at arrival. It appeared the clerk was outside on her phone.
- KBKen barneyDec 20, 20252.0After my refrigerator when I blink ruined over $150 worth of food reported it to the hotel and their response was sorry Housekeeping was a coin toss they never did a thorough job whenever they clean the room something was left half undone Mold in my bathroom complained about it for months nothing done about it except for push the trash can in front of it to make it go away the window was falling apart drywall over the heater the heating unit didn't work for correctly either was cold or are you a sweating in the months that I've spent their nobody came down to fix it
- CFCTKT FamDec 17, 20255.0Tray at the front desk was incredible! He was very helpful with the check-in process. He went above and beyond, thank you.
Frequently Asked Questions About Candlewood Suites Cincinnati Northeast - Mason by IHG
What are the check-in and check-out times at Candlewood Suites Cincinnati Northeast - Mason?
Check-in is at 3:00 PM and check-out is at 12:00 PM at Candlewood Suites Cincinnati Northeast - Mason.
Are pets allowed at Candlewood Suites Cincinnati Northeast - Mason?
Yes, both dogs and cats are welcome at Candlewood Suites Cincinnati Northeast - Mason.
Does the hotel offer free Wi-Fi to its guests?
Yes, free Wi-Fi is available in public areas at Candlewood Suites Cincinnati Northeast - Mason.
Is there a fitness center available at Candlewood Suites Cincinnati Northeast - Mason?
Yes, the hotel features a 24-hour fitness center for guest use.
Are there any swimming facilities at the hotel?
Yes, Candlewood Suites Cincinnati Northeast - Mason has a heated indoor pool and a hot tub available for guests.
Does Candlewood Suites Cincinnati Northeast - Mason provide housekeeping services?
Yes, housekeeping is available during your stay at the hotel.
Is Candlewood Suites Cincinnati Northeast - Mason accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has accessible parking and an elevator.
What nearby attractions can guests visit when staying at Candlewood Suites Cincinnati Northeast - Mason?
Guests can explore nearby attractions such as the Cincinnati Zoo, a well-known wildlife sanctuary and zoo, and Graeter's Ice Cream, a popular ice cream and restaurant spot.
Are there other hotels near Candlewood Suites Cincinnati Northeast - Mason for additional accommodation options?
Yes, nearby hotels include Hyatt Place Cincinnati-Northeast and Holiday Inn Express & Suites Cincinnati - Mason, offering more lodging choices for visitors.
What health and medical facilities are located near Candlewood Suites Cincinnati Northeast - Mason?
Nearby health facilities include Mercy Health - Mason Family Medicine, Mercy Health - Mason Primary Care, and The Jewish Hospital - Mercy Health Deerfield Imaging Services, providing convenient medical services for guests.
Brand Certified Facts from Candlewood Suites Cincinnati Northeast - Mason by IHG
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Certified March 01, 2026Yext Knowledge Graph
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