Business Details
About
HotelBest Western
Located in Mason,OH, the Best Western Mason Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.8
1,202 reviews
5 stars
526
4 stars
326
3 stars
145
2 stars
52
1 star
153
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews reported cleanliness problems, including bed bugs, ants, and general unkempt conditions in rooms and common areas.
Customer Service
Numerous customers expressed dissatisfaction with the staff's responsiveness and professionalism, citing rude behavior and unhelpful attitudes.
Maintenance Problems
Guests frequently mentioned maintenance issues, such as malfunctioning air conditioning, plumbing problems, and inadequate room conditions.
Location and Amenities
Despite the negative feedback, some guests appreciated the hotel's convenient location and amenities like breakfast and proximity to attractions.
Value Concerns
Several reviews indicated that guests felt the hotel was not worth the price paid, especially given the reported issues.
- TMTina MartinJan 4, 20265.0Great place to stay. Very clean and quiet. Hot tub is great. No complaints, definitely would return and recommend to others.
- KOKris ObriJan 3, 20265.0Second time we have stayed at this hotel during winter holiday season. Friendly staff who were quick to address concerns when they came up. Close enough to see part of Kings Islands evening fireworks from our hotel window. Plenty of restaurants and shopping nearby
- VMVictoria MunsonDec 8, 20251.0We stayed here 1 night, December 2nd to the 3rd. I should have read reviews. I got eaten alive by bed bugs on my arms. Today's the 8th and they're still massive and red Ave itchy.
- LBLynn BrownDec 1, 20255.0I've stayed at this property several times and each time has been great! It's always clean, smells nice, the staff is always pleasant. This property meets all my needs, amenities, location is convenient, and safe. I'd definitely recommend this hotel!
- DBD&J BerresfordNov 29, 20251.0Yes I checked in when I did and dropped my bag off after driving 4 hours and went out to the lights at the zoo then dinner after with family then came back to hotel and when I sat in the chair to take my shoes off I saw a cockroach on the floor I grabbed a tissue from bathroom flushed it. The room is by steps so I gave it the benefit of the doubt that maybe one got in. Then 15 minutes later I found another on the wall while watching tv I did the same and then packed my things and on my way out the room I saw another. I told the employee SAV and he informed that he can’t see any and wanted me to go help him look for more cockroaches I declined then after much talking we tried another room and he gave me a room on the same floor a few rooms down from the obviously infested room. I asked to checkout and a refund for my deposit and for the rooms for the lights because of it. He said he can’t check me out he will change the dates after he can charge or something of that nature. I was able to obtain my cash deposit but he refused to give me a check out receipt. I had to go get another hotel room for $430.00 at the ac hotel in mason oh area
Frequently Asked Questions About Best Western Mason Inn
What are the operating hours of Best Western Mason Inn?
Best Western Mason Inn is open 24 hours every day of the week.
Is free Wi-Fi available at Best Western Mason Inn?
Yes, free Wi-Fi is available for all guests at Best Western Mason Inn.
Where is Best Western Mason Inn located?
It is located at 9665 S Mason Montgomery Rd, Mason, OH 45040, United States.
Which brand does Best Western Mason Inn belong to?
Best Western Mason Inn is part of the Best Western hotel chain.
Does Best Western Mason Inn offer any special promotions?
Yes, stay 2 nights and get a $50 Best Western Gift Card.
What amenities can guests expect at Best Western Mason Inn?
Guests can enjoy a peaceful stay with free internet access, cleanliness, value, and superior customer service.
How can I contact Best Western Mason Inn?
You can call their main phone number at +1 513-336-7911 or send a fax to +1 513-336-8873.
What is the timezone of Best Western Mason Inn?
Best Western Mason Inn is in the America/New_York timezone.
What nearby dining options are available around Best Western Mason Inn?
Waffle House, a breakfast and brunch restaurant, is nearby for convenient dining before or after your stay.
Are there any nearby places of worship near Best Western Mason Inn?
Soul Haven Baptist Church is a nearby church you may visit while staying at the inn.