Business Details
About
HotelWedding VenueBusiness Meeting Locations
Located on the foothills of Mount Pleasant, off Business Route 33, our hotel offers a balance of convenience, entertainment, and beautiful landscapes, making it ideal for business and leisure travelers. Enjoy easy access to Anchor Hocking, Diamond Power, Cyril-Scot, Ralston Foods, and Fairfield Medical Center. The University of Ohio's Lancaster Campus is also nearby, making it convenient for academic visitors. The hotel is three miles from Main Street, where guests can take walking tours and visit historic landmarks.
Our pet-friendly hotel features a dog park, ensuring your furry friends feel welcome. We also provide EV charging stations for electric vehicle owners. Get access to a Fitness Center, Business Center, and 24-hour laundry facilities, perfect for extended stays.
Location
Holiday Inn Express & Suites Lancaster by IHG
1861 River Way Drive, Lancaster, OH
43130, United States
Hours
Reviews
4.2
475 reviews
5 stars
268
4 stars
116
3 stars
36
2 stars
17
1 star
38
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, particularly highlighting individual employees like Grant.
Cleanliness
Overall, guests found the hotel clean, though some reported issues with sticky floors and inconsistent housekeeping.
Breakfast Quality
The breakfast received mixed reviews; while some enjoyed it, others found it lacking in variety and quality.
Pet-Friendly Amenities
The hotel was appreciated for its pet-friendly policies and amenities, including a dog park.
Renovation Issues
Several reviews mentioned ongoing renovations, which affected some amenities and caused minor inconveniences.
- SGSteph Gal3 days ago5.0Room was clean, food was great, staff was great
- LCLayla Clark3 days ago5.0I loved my stay at the Holiday Inn Express. It was clean, staff was incredibly welcoming and kind, and it is the perfect spot in town to be able to explore all Lancaster has to offer.
- TMTrevor MillerNov 5, 20251.0BEDBUG INFESTATION I was in town because my grandmother was in comfort care and near the end of her life. We checked into our room around 9:00 PM, unpacked, and within minutes saw a bug crawling across the nightstand. When I picked it up with toilet paper, I realized it was a bedbug, and if you know anything about bedbugs, seeing one out in the open usually means a larger infestation. We immediately called the front desk. The agent came up, put tape over the bedbug, and offered to move us to another room. Given the situation, we did not feel comfortable staying in the hotel at all. She told us to come to the front desk while she called her manager. When we got downstairs, she said the manager could move us to a room at the Baymont next door. That was unacceptable, it's a lower-tier property with very poor reviews. Over the phone, the GM responded with: “Well if that is not acceptable for you, then you both can just move on.” Incredibly unprofessional and uncaring, especially considering the circumstances. I’m not sure what was worse, the bedbugs or the GM’s attitude. This will definitely be reported to IHG corporate. DO NOT STAY HERE unless you want to risk dealing with bedbugs and terrible customer service.
- ADAndrew DeMarcoNov 4, 20255.0Ok. I work in Lancaster but travel from PA. I have an electric cart. And there are very few options for hotels with electric vehicle chargers. But let me say, this is the best of all of them! There are enough chargers that I don't get ICE'd out. And they protect them with a "Charging Only" sign. And the rooms are spotless and very well decorated. The beds are comfortable. The breakfast is sumptuous. And that woman who works at breakfast is a delight. Very friendly. All in all, this was a great find. Even if you don't need the electric chargers, this is the best spot to stay in between Logan and Columbus! Oh, and did I mention, it's dog friendly so I can travel with my dog?!
- KTKarina TaylorOct 25, 20255.0This was one of our favorite places to stay as we were traveling home. Friendly staff, clean, and quiet. We also loved the dog park. I wish more pet friendly places had this amenity.
Frequently Asked Questions About Holiday Inn Express & Suites Lancaster by IHG
Are pets allowed at Holiday Inn Express & Suites Lancaster?
Yes, we have designated pet-friendly rooms. Please select a pet-friendly room type when booking.
Does Holiday Inn Express & Suites Lancaster offer free Wi-Fi?
Yes, complimentary wireless Internet is available throughout the hotel.
Is there a fitness center at Holiday Inn Express & Suites Lancaster?
Yes, our hotel features a fully equipped Fitness Center available 24/7 for all guests.
Does Holiday Inn Express & Suites Lancaster have an indoor pool?
Yes, we have an indoor swimming pool available year-round for guests to enjoy.
Is breakfast included in my stay?
Yes, we offer a complimentary hot breakfast each morning, including our famous cinnamon rolls.
What are the check-in and check-out times at Holiday Inn Express & Suites Lancaster?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Is breakfast included in the stay at Holiday Inn Express & Suites Lancaster?
Yes, a complimentary hot breakfast including a buffet breakfast is available for free.
Are pets allowed at Holiday Inn Express & Suites Lancaster?
Yes, both cats and dogs are allowed and the hotel features a dog park for your furry friends.
Does the hotel have facilities for guests with mobility challenges?
Yes, the hotel is mobility accessible and has accessible parking available.
Is there a fitness center available for guests at the hotel?
Yes, the hotel has a free fitness center equipped with elliptical machines and treadmills.
Are laundry services available at Holiday Inn Express & Suites Lancaster?
Yes, full-service laundry facilities are available 24/7 for guests.
Can I store my baggage at Holiday Inn Express & Suites Lancaster?
Yes, baggage storage services are available for guests.
What nearby restaurants can I visit before or after staying at the hotel?
Nearby restaurants include Frisch's Big Boy, Golden Corral Buffet and Grill, Bob Evans, Applebee's Grill + Bar, and White Castle, offering a variety of dining options.
Are there convenient automotive and rental services near the hotel?
Yes, nearby you can find Buckeye Toyota and Buckeye Mobility for automotive needs, as well as U-Haul Trailer Hitch Super Center and U-Haul Moving & Storage for truck rentals.
What are some nearby attractions or places of interest around Holiday Inn Express & Suites Lancaster?
Guests can visit the University of Ohio's Lancaster Campus nearby for academic purposes, and explore Main Street, just 3 miles away, for walking tours and historic landmarks.