Holiday Inn Cleveland-S Independence by IHG

Reviews

• LT

  Linz Tumwol

  3 days ago
  3.0
  We were not very happy with our experience for a few reasons. After getting to our room we hung out and wanted to order food from downstairs while we got ready. We tried to use the phone to call the front desk for information but our hotel phone didn’t work and the electrical was behind a wall so we couldn’t look at it ourselves. I called from my cell phone and the woman that answered didn’t care about the phone not working and didn’t offer to have someone replace it or fix it. We asked about ordering food and she said we can order online and they will bring it up. We asked for extra blankets bc there were none. She had an attitude and was in a rush to get off the phone. We tried looking on the website to order food but couldn’t find where to order. We called the desk again and the same woman answered and said we have to use door dash or come downstairs to order. She didn’t mention this the first time and still had an attitude. Just very non informative and acted annoyed. We booked a suite which appeared nice initially until we found used nicotine gum in a wrapper behind a chair. The room was also very empty. One small garbage can for the entire room. The decorative pillows were stuffed in a closet already so the room appeared unfinished from cleaning and setting up. The lighting was a bit off. I will say the bed and sheets were clean and very comfortable. There were enough tables and seats which was nice bc we were playing cards. But for $277 a night, it’s a no go for coming back.
• MM

  Makaela Meadows

  Mar 3, 2026
  5.0
  Clean, good restaurant and people friendly.
• NS

  Nate Sheen

  Feb 28, 2026
  2.0
  This property is dirty and it is apparent that the owner and staff take no pride in this property. There was trash in the hallways not just scraps but bags and bags of trash. The ice machine near the pool was dumping water all over the floor and my wife ended up slipping on the floor. Did the staff care? Nope. The staff was so rude. All they did was yell which is probably because there is a club in the lobby! It is so tacky. I didn't come to stay at a club... It's a shame that this property is so poorly managed it used to be very nice.
• MH

  Michael Hengelsberg

  Feb 24, 2026
  5.0
  While the rooms are in the process of being renovated, there is still some dated appearance in them. Everything was super clean and the staff was very friendly. We were there for a conference and the staff couldn’t have been more helpful than they were. This is a great place for a conference, event, party or other social gathering.
• SH

  Stephanie Hauenstein

  Jan 30, 2026
  1.0
  If you want to feel unsafe and dismissed this is the place to go! We attending this hotel after a work party that our company had there, we stayed due to the weather and it being a snow storm. While in our room we had a man knock on our door multiple times at 4am… at different times. This man kept talking into the door asking for a charger and stating that he isn’t trying to do anything weird. Very disturbing since he knew two women were alone in this room. We contacted the front to get a new room and the lady was very dismissive and stated she felt that this random stranger was fine and didn’t cross her radar as he was down there getting a charger and she felt that we were fine to stay in our room.. after telling her we were very uncomfortable she was very upset and said “ fine I’ll give you a new room if you come down here” and hung g up. The man was at the counter when we went to get a new room and the front desk lady TOLD THE MAN ABOUT OUR COMPLAINT ABOUT HIM! Way to escalate the situation instead of keeping us safe. Our friend went down to tell the lady that she did handle it properly that that man should not be able to stay here and the lady called her names and cursed at her multiple times. I am actually mind blown at there customer service.. oh and to top it all off the manager has yet to reach back out to us after calling her for multiple days.