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About
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Welcome to the Holiday Inn Independence OhioExperience warm hospitality just outside the city at the Holiday Inn® Hotel Cleveland - S. Independence. The hotel's prime location in Independence, Ohio puts guests at the crossroads of I-77 and I-480 for easy access to the Cleveland Clinic, Lake Erie, Cleveland Browns Stadium and other exciting attractions in downtown Cleveland.Nearby, our hotel's guests can visit downtown Cleveland to dine and dance in the Historic Warehouse District, tour the Rock and Roll Hall of Fame and take in a hit show at PlayhouseSquare, the second-largest theatre complex in the country.For your next meeting, take advantage of our well-appointed event space and top-notch catering. Whether you're in Independence, Ohio for business or leisure, you'll love convenient amenities like free wireless Internet access. Enjoy our newly renovated indoor pool and fitness center. Reserve your room today.
Location
Holiday Inn Cleveland-S Independence by IHG
6001 Rockside Rd, Independence, OH
44131, United States
Hours
Reviews
4.2
2,543 reviews
5 stars
1,220
4 stars
808
3 stars
310
2 stars
89
1 star
116
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Customer service experiences varied widely, with some guests praising the staff's friendliness while others reported rudeness and unhelpfulness.
Cleanliness Issues
Multiple reviews highlighted cleanliness concerns, including dirty carpets, mold, and maintenance problems in rooms and common areas.
Room Condition
Guests noted that many rooms are outdated and in need of maintenance, with issues such as broken fixtures and poor lighting.
Breakfast Quality
The breakfast offerings received negative feedback for being overpriced and of poor quality, with some guests expressing disappointment over the lack of complimentary options.
Location and Amenities
The hotel is well-located with convenient access to nearby attractions, but amenities like microwaves in rooms and shuttle services were lacking.
- ARAngela Rowe4 days ago1.0This hotel has gone down so much I stayed there in 2017 it was so nice I stayed on 11/7/2025 there was trash in the hallway the carpet had stains all over it not pleased hotel at all it was my worst experience with holiday inn I called front desk could not get anyone on phone go down to desk someone sitting right there not answering the phone
- CHCourtney HallNov 5, 20251.0I called to reserve an adjoining room while visiting family nearby over Thanksgiving. For medical reasons in my party, an adjoining room is imperative. I was told that although they currently have the adjoining rooms available, I would have to book the reservation now but call the day of to make sure an adjoining room was available. This was the entire reason that I was making a reservation in the first place, to reserve the type of rooms that I needed. When I inquired further as to why I couldn't reserve the room now, I was told "you never know what's going to happen". I called a hotel nearby and they quickly reserved 2 adjoining rooms for me without a problem. I'm still pondering what might happen suddenly to completely undo the reservation that I was trying to make. It felt like a strange episode of The Twighlight Zone. If you do book a room here, apparently take it with a grain of salt bc "you never know what's gonna happen". Lol. Good luck.
- TLTandi LiebeltNov 3, 20252.0These were the rudest people I've ever encountered at a hotel. Across the board rude. I think they forgot they were supposed to be there for us. And to top it all off locked us out of our room while we were loading up from a long weekend at regular check out time. That alone deserved a zero star stay. Yall were pathetic
- MFMelissa FedorOct 16, 20255.0We love this hotel! The staff is beyond great. We drive from Canton to stay here. We have stayed here on special occasions to eat at Lockkeepers, but we discovered by accident that they have the best bar and staff. Been there twice and planning on spending New Years Eve there. Dan the man security guard is the best. We all loved him! The girls that work the front desk are awesome! We are IHG platinum members, we have stayed at quite a few Holiday Inns. Including Aruba. Always great experiences.
- JMJohn MooreOct 13, 20253.0This hotel has many positives. The rooms are clean, the beds are comfy, their choice for soap and shampoo (Dove) is excellent. The staff are friendly and helpful. And the location is preferred, especially if visiting outside of Downtown Cleveland. But this is a property in desperate need of maintenance and renovation. In just our two night stay we encountered: Dingy hallways Worn out furniture Poor bathroom lighting and damaged shower curtains And hotel doors that wouldn't close properly due to worn out or shoddily installed hardware. I would stay here again, but only if I knew that they had upgraded lighting and improved the security for their guests by replacing faulty locks and doors.
Frequently Asked Questions About Holiday Inn Cleveland-S Independence by IHG
What are the check-in and check-out times at Holiday Inn Cleveland-S Independence by IHG?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does the hotel offer free WiFi to its guests?
Yes, free WiFi is available in public areas for all guests.
Are pets allowed at the Holiday Inn Cleveland-S Independence by IHG?
No, pets including cats and dogs are not allowed at this hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and also provides accessible parking and elevators.
Does the hotel offer dining options on-site?
Yes, there is one restaurant and a bar available for dining and drinks within the hotel.
Are there fitness or recreational facilities available at the hotel?
Yes, the hotel has a fitness center with free weights and treadmills, an indoor pool, and a hot tub.
Is babysitting available for guests at the hotel?
No, babysitting services are not offered at this hotel.
Can guests store their baggage at the hotel?
Yes, baggage storage is available for guests.
What nearby entertainment options can guests visit after staying at the hotel?
Guests can visit the Cleveland Pinball and Arcade Show for arcade games or enjoy nightlife at Club Impulse and Impulse Lounge at the Holiday Inn Independence.
How can the location of Holiday Inn Cleveland-S Independence help visitors explore local attractions?
The hotel is conveniently located near downtown Cleveland's Historic Warehouse District, Rock and Roll Hall of Fame, and PlayhouseSquare, making it easy for guests to explore dining, music, and theater venues.