Business Details
About
Hotel
Located in Hilliard,OH, the Best Western Hilliard Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Hilliard Inn & Suites
3831 PARK MILL RUN DR, Hilliard, OH
43026, United States
Hours
Reviews
4.4
863 reviews
5 stars
538
4 stars
210
3 stars
61
2 stars
22
1 star
32
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Most guests praised the cleanliness of the rooms and hotel facilities, although some noted issues with specific rooms and areas needing attention.
Customer Service
The staff received high marks for friendliness and helpfulness, with many guests highlighting exceptional service experiences.
Breakfast Quality
The breakfast offerings were frequently described as good with a variety of options, contributing positively to guests' overall satisfaction.
Comfort Issues
Several reviews mentioned discomfort with beds and pillows, as well as noise disturbances from other guests.
Location
Guests appreciated the hotel's convenient location near stores and attractions, making it a favorable choice for travelers.
- GSG SmithNov 11, 20253.0The service is great. The pool is extremely small. If there are children staying in the hotel there's not even a chance of getting in there. Overall it's a very tight squeeze
- LBLindsay BicknellNov 11, 20255.0The staff at this hotel go above and beyond. The breakfast is varied, nutritious and fresh. They even have grab and go options. I had booked the wrong dates and they worked to be assured I wouldn’t be charged for the mistake. This is our go-to hotel in Hilliard.
- ALAngie LeachOct 21, 20254.0It’s an older place but has been updated very nicely. Clean pool, clean rooms. Beds and pillows are so-so as far as comfort. Simple magnet system for privacy or “restore the room”. Only down side is they don’t vacuum floors, it’s just take out trash and replace towels/toiletries as they see needed. Hot breakfast, plenty of variety for kids/adults. Would def stay here again.
- KTKen TrombleyOct 6, 20253.0Room had an odor to it. The staff never made up are room after our 1st night, I had to go to the desk and get fresh towels. The person at the desk stated I needed to request to have the room made up, however, there are no signs that indicate such a policy, unlike other hotels. The door in the room has magnets to place in the outside of the door indicating if you want the room made up or not. For a hotel with a smoke free policy, there was a room on the 2nd floor next to the elevator that was constantly smoking it up, and it wasn't cigarettes. The breakfast in the morning was very good with many selections and the area was very clean.
- NMNil MaSep 28, 20255.0Such a warm and welcoming hotel — this is my second time staying here! The front desk staff are always super friendly, and even the other guests I’ve met have been really kind. The room facilities are pretty new for this price range, and everything has been clean and comfortable. Even though this is officially a 2-star hotel, I honestly think it meets the standards of most 3-star hotels. I’d definitely come back again if I’m ever in the area!
Frequently Asked Questions About Best Western Hilliard Inn & Suites
Does Best Western Hilliard Inn & Suites offer free breakfast?
Yes, free breakfast is available at Best Western Hilliard Inn & Suites.
Are pets allowed at Best Western Hilliard Inn & Suites?
No, pets including cats and dogs are not allowed at Best Western Hilliard Inn & Suites.
Is smoking permitted on the property of Best Western Hilliard Inn & Suites?
No, Best Western Hilliard Inn & Suites is a smoke-free property.
Does Best Western Hilliard Inn & Suites provide free Wi-Fi to guests?
Yes, free Wi-Fi is available for guests at Best Western Hilliard Inn & Suites.
What are the operating hours of Best Western Hilliard Inn & Suites?
Best Western Hilliard Inn & Suites is open 24 hours a day, every day of the week.
How can I contact Best Western Hilliard Inn & Suites by phone?
You can reach Best Western Hilliard Inn & Suites at +1 614-529-8118.
What is the address of Best Western Hilliard Inn & Suites?
The hotel is located at 3831 Park Mill Run Dr, Hilliard, OH 43026, USA.
Are there other hotels near Best Western Hilliard Inn & Suites?
Yes, Homewood Suites by Hilton Columbus/Hilliard is a nearby hotel that guests might consider.
What nearby accommodations can help with traveling in the Hilliard area?
Nearby accommodations like Homewood Suites by Hilton Columbus/Hilliard provide additional lodging options for visitors in the area.
What nearby places can guests visit before or after staying at Best Western Hilliard Inn & Suites?
Guests can explore nearby hotels such as Homewood Suites by Hilton Columbus/Hilliard for additional amenities or lodging options during their visit to Hilliard.