Best Western Hilliard Inn & Suites

4.4
866 reviews
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Business Details

3831 PARK MILL RUN DR, Hilliard, OH
43026, United States
(614) 529-8118
http://bestwestern.com
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About

HotelBest Western
Located in Hilliard,OH, the Best Western Hilliard Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Hilliard Inn & Suites
3831 PARK MILL RUN DR, Hilliard, OH
43026, United States

Hours

Reviews

4.4
866 reviews
5 stars
540
4 stars
210
3 stars
61
2 stars
22
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews highlighted the exceptional friendliness and helpfulness of the staff, with specific mentions of individuals who went above and beyond to assist guests.

Cleanliness

Overall, guests frequently noted the cleanliness of the rooms and common areas, although some mentioned issues with specific rooms needing more attention.

Breakfast Quality

The breakfast offerings received positive feedback for variety and quality, with many guests appreciating the nutritious options available.

Room Comfort

While many guests found the rooms comfortable, there were mixed reviews regarding bed comfort and noise levels from adjacent rooms.

Facilities Maintenance

Several reviews pointed out the need for updates and maintenance in certain areas, such as the pool and bathroom fixtures.
  • BP
    Brad Powers
    Dec 24, 2025
    5.0
    Great service and price!
  • GS
    G Smith
    Nov 11, 2025
    3.0
    The service is great. The pool is extremely small. If there are children staying in the hotel there's not even a chance of getting in there. Overall it's a very tight squeeze
  • LB
    Lindsay Bicknell
    Nov 11, 2025
    5.0
    The staff at this hotel go above and beyond. The breakfast is varied, nutritious and fresh. They even have grab and go options. I had booked the wrong dates and they worked to be assured I wouldn’t be charged for the mistake. This is our go-to hotel in Hilliard.
  • AL
    Angie Leach
    Oct 21, 2025
    4.0
    It’s an older place but has been updated very nicely. Clean pool, clean rooms. Beds and pillows are so-so as far as comfort. Simple magnet system for privacy or “restore the room”. Only down side is they don’t vacuum floors, it’s just take out trash and replace towels/toiletries as they see needed. Hot breakfast, plenty of variety for kids/adults. Would def stay here again.
  • KT
    Ken Trombley
    Oct 6, 2025
    3.0
    Room had an odor to it. The staff never made up are room after our 1st night, I had to go to the desk and get fresh towels. The person at the desk stated I needed to request to have the room made up, however, there are no signs that indicate such a policy, unlike other hotels. The door in the room has magnets to place in the outside of the door indicating if you want the room made up or not. For a hotel with a smoke free policy, there was a room on the 2nd floor next to the elevator that was constantly smoking it up, and it wasn't cigarettes. The breakfast in the morning was very good with many selections and the area was very clean.
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Frequently Asked Questions About Best Western Hilliard Inn & Suites

Does Best Western Hilliard Inn & Suites offer free breakfast?

Yes, free breakfast is available at Best Western Hilliard Inn & Suites.

Are pets allowed at Best Western Hilliard Inn & Suites?

No, pets including cats and dogs are not allowed at Best Western Hilliard Inn & Suites.