Located in Hebron,OH, the Best Western Lakewood Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Many customers praised the staff for being friendly and helpful, particularly highlighting individuals like Rob and Sheila.
Cleanliness
While some guests reported clean rooms, others noted issues with cleanliness in specific areas, such as the hot tub and pool.
Comfort Issues
Several reviews mentioned uncomfortable beds and issues with room odors, impacting overall comfort during stays.
Amenities and Maintenance
Guests appreciated the amenities like the pool and breakfast, but there were complaints about maintenance issues, including outdated facilities and malfunctioning equipment.
Customer Service
Mixed feedback on customer service, with some guests experiencing rude interactions while others had positive experiences.
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Mindy Shively
Jan 4, 2026
5.0
Me and my family stayed at the best Western Inn in Hebron , Ohio from Friday until Sunday and there was a gentleman here that ran the front desk. His name is Rob and he has been so helpful with me and my children and with my family and helping us with the stuff that we needed around the hotel and I just think that that gentleman needs recognition for the work that he does here because he really puts in everything he has to help everybody and make us feel like this is our home so I just wanted to leave a review and let you guys know that he did a great job and that I would stay here in the future with my children and my family.
TM
TOBIAS MOTTLEY
Dec 7, 2025
5.0
This place is awesome. I stopped here in a hot shot truck at 2230 and the gentleman still had some rooms. The gentleman was awesome, I accidentally booked the wrong date through my company's app and he fixed it on the spot. The room was clean and cozy. I did have to park the truck across the street at Kroger because I was too long for their parking lot. The gentlemen in the evening said Kroger at Best Western had an agreement and I would not be towed. I'll definitely be back there if I have to stay in or around the Cleveland area.
SR
Shawn Raney
Nov 22, 2025
5.0
Nice little get away. Hot tub water was about 5 inches low and the water was like warm, but was still nice to relax for a bit. The pool was nice and the room was clean and inviting. Will return
JS
Johnna Scott
Nov 20, 2025
4.0
Great place
BH
Brandon Hansen
Nov 15, 2025
1.0
Expensive for what you get, but ultimately my bad experience comes down to a very rude and aggressive woman who worked the front desk at night. She felt it appropriate to yell at me for wanting a plastic fork from the breakfast area at night, which was an odd reaction to have towards someone spending $165 per night. Especially having asked a previous employee the night prior and him having no issue at all with it, weird woman.