Business Details
About
HotelTru by Hilton
Less than a mile from the Shoppes at Grove City and two miles from Pinnacle Golf Club, our new Tru is just off I-71. Our ‘Top It’ breakfast buffet and WiFi are always free, and our 24/7 Eat. & Sip. Market features local snacks, gourmet treats and single-serve beer and wine for purchase.
Location
Tru by Hilton Grove City Columbus
1750 Buckeye Place, Grove City, OH
43123, United States
Hours
Reviews
4.0
348 reviews
5 stars
196
4 stars
61
3 stars
35
2 stars
16
1 star
40
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty floors, unclean bathrooms, and hair found in rooms.
Staff Performance
While many guests praised the friendliness and helpfulness of the staff, there were also complaints about rude management and poor service during critical situations.
Room Quality
Guests noted that rooms were often small and lacked basic amenities like microwaves and coffee makers, with some rooms experiencing noise issues from the highway.
Breakfast Quality
The breakfast received mixed reviews, with some guests enjoying the variety while others found it lacking in quality and options.
Location
The hotel is conveniently located near restaurants and shopping, but some guests reported noise disturbances from the nearby highway.
- MKMichael Krans3 days ago3.0Hotel designed for basement dwellers
- JCJean CookseyDec 12, 20255.0This hotel concept is next level. This location is a super hotel with connected Tru and Home2. Massive fun lobbies, beer on tap with a prepaid card (no refunds!). A selfie spot for the holidays. Very welcoming of dogs with an additional fee. Well stocked pantry as well. I am always relieved when I book Tru.
- KAK M (A)Dec 11, 20251.0Don't let the hotel lobby fool you. This hotel is awful. The deadbolt was missing from the door. The floors and bathroom were absolutely filthy. They control the thermostat which makes for a very hot, uncomfortable room. I will never stay at a Hilton ever again. Absolutely disgusting. and terrible experience.
- MAMelissa AlfaroDec 2, 20255.0Enjoyed a one night stay! Cindy at the front desk was great—she really helped me out during the snowstorm and made everything so much less stressful. The place was clean, cozy, and everyone was friendly. Highly recommend!
- LGLinda GockleyNov 23, 20255.0Everyone is so kind and polite at this hotel. From the front desk to maintenance, the kitchen ladies, to the guy who cleans the floor. To the manager it is refreshing to have a great crew staffed at a hotel. Keep up the great work. From the driver who you always made sure she got her chocolate milk at breakfast.
Frequently Asked Questions About Tru by Hilton Grove City Columbus
What accessibility features does Tru by Hilton Grove City Columbus offer?
The hotel provides accessible parking, an accessible elevator, and an accessible pool to accommodate guests with mobility needs.
Is breakfast included at Tru by Hilton Grove City Columbus?
Yes, the hotel offers a free 'Top It' breakfast buffet for all guests.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Tru by Hilton Grove City Columbus allow pets?
Yes, pets including cats and dogs are welcome at the hotel.
Is parking available at Tru by Hilton Grove City Columbus?
Yes, the hotel offers free self-parking for its guests.
Are there any fitness or recreation facilities available on-site?
Yes, the hotel has a free fitness center, a game room, and an indoor pool for guests to enjoy.
What are the Wi-Fi options at Tru by Hilton Grove City Columbus?
The hotel provides free Wi-Fi in public areas along with public internet terminals for guests.
Are there any convenient places nearby to shop or dine?
Yes, the Shoppes at Grove City are less than a mile away for shopping, and restaurants like Cracker Barrel Old Country Store and Waffle House are located nearby for dining options.
What hotels are near Tru by Hilton Grove City Columbus for group stays or visiting friends?
Nearby hotels include Hilton Hotel Grove City, Home2 Suites by Hilton Grove City Columbus, Fairfield Inn & Suites by Marriott Columbus Grove City, Courtyard by Marriott Columbus Grove City, Days Inn by Wyndham Grove City Columbus South, and Comfort Inn.
How can I reach the hotel if I am traveling from the airport?
While the hotel does not offer airport shuttle or transfer services, it is located just off I-71 for easy access by car. Nearby gas stations like BP can help refuel your vehicle if needed.