Holiday Inn Express & Suites Columbus Airport by IHG

Reviews

• AY

  Ahrayah Yasharahla

  Nov 16, 2025
  5.0
  Nice hotel for the price. Full breakfast every morning with non pork options for non pork eaters like myself. Very nice staff. I would like to recognize the high level of professionalism displayed by Mr. Tyrone Dent. He is welcoming to customers, well dressed and exudes a professional demeanor. Promote this man to hotel manager!!
• GB

  Ginette Burrows

  Nov 3, 2025
  3.0
  As Diamond members we stay in a lot of IHG hotels, and this was not one of the nicer HIEs we've spent time in. The public areas were very dirty and the room smelled strongly of MJ. It is close to the airport which is it's main strength.
• TK

  Tony Kroeger

  Oct 18, 2025
  5.0
  I really liked the breakfast.
• MH

  Mandi Bee Harris

  Aug 13, 2025
  1.0
  Holiday Inn Express & Suites – Gahanna (Columbus Airport) I knew from the moment I arrived this was going to be a terrible experience. No need to even get into the subpar food, appearance, or cleanliness of the room… but here we go anyway. What really sealed it was the racial profiling, money-hungry greed, and complete lack of compassion for loyal IHG members. I’ve been with this company for years, but clearly that means nothing here. On my birthday, after traveling 10+ hours overnight with two toddlers, exhausted and hungry, I was told I couldn’t check in until 1 PM despite the hotel being nearly empty. The front desk clerk then said she’d “let” me check in at 10 AM but only after breakfast was over, clearly to make sure my family didn’t get any food. This was at 9:15 AM. She wanted me to wait 45 minutes for no reason except spite. When I asked to simply check in early and waive the $25 fee something every decent hotel I’ve ever been to has gladly done, especially under my circumstances she walked over to the district manager, Anis Qarni, who was standing just 20 feet away. He looked right at me, knew my situation, and still refused. I have no doubt if I had been a white woman with toddlers or a white man on a business trip, he would have accommodated me without hesitation. And let’s talk about that “breakfast” they were so determined to keep from us: no scrambled eggs, just rubbery steamed fake egg circles. No bacon, just soggy sausage. No pancakes, no waffles just a tray of cinnamon rolls. No hot oatmeal, only packets. A couple of bananas, a few bagels, and plain bread for toast. That’s it. The condition of the place is no better. You can tell they don’t actually mop the floors. Maybe a quick sweep here and there, because the floors are grimy and nasty. The bathroom reeked of mold and mildew, with rust and mildew along the ceiling. One ceiling tile even had a large, mildewed, discolored wet spot staring back at me. IHG should be embarrassed to have this property representing them. Even roadside motels treat guests better. I will NEVER stay here again. And I’m sure the hotel will respond to this review with some generic, robotic, accusatory, excuse-filled reply… whoopdee doo.
• KV

  Kevin Vaughn

  Aug 7, 2025
  5.0
  I stayed here 2 weeks and each time I stayed they kept my room clean and didnt really eat breakfast at the hotel. I did today and it wasn't bad.

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