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Best Western Inn

3.9
(972 reviews)

Business Details

636 GRISWOLD RD, Elyria, OH
44035, United States
(440) 324-5050
http://bestwestern.com

About

HotelBest Western
Located in Elyria,OH, the Best Western Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Inn
636 GRISWOLD RD, Elyria, OH
44035, United States

Hours

Reviews

3.9
972 reviews
5 stars
428
4 stars
269
3 stars
128
2 stars
58
1 star
89

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Feedback on cleanliness was mixed; while some guests found rooms clean and well-kept, others reported issues with dirt, odors, and maintenance.

Customer Service

Staff were often described as friendly and accommodating, but there were several complaints about unprofessional behavior and poor service experiences.

Breakfast Quality

Breakfast received positive remarks for variety and quality, although some guests noted that food was not always replenished in a timely manner.

Room Conditions

Many reviews mentioned that rooms were dated and in need of renovation, with issues like broken amenities and uncomfortable beds.

Value for Money

Guests generally felt that the hotel offered good value for the price, especially considering the amenities and location.
  • VV
    Val
    Feb 23, 2026
    2.0
    Hallway smelled like weed and cigarette smoke. Didn't get any sleep loud party in the hall and rooms near us until 3am. Kids banging on our door running in the halls. Sweet girl at the desk did try but didnt work. Door to the building was not properly secured. Worse hotel experience I have ever had!!
  • T
    - TheShieldsFamily
    Jan 27, 2026
    1.0
    My wife and I called about a room for January 2nd over the phone and mentioned we were seniors and we were told what the senior rate would be, so we booked the room. The next morning we received the bill underneath the door and it had the full price for the room and did not include the senior discount. I went to the front desk an informed the girl who had originally taken my reservation over the phone the day before and she said she would take care of it. It was not, in fact, taken care of nor was the price properly adjusted for the senior discount and we were ultimately charged the full price of the room. We do not appreciate this at all! This is NOT how you run a business nor is it how you take care of your guests! It's also a way to get a 1 star rating and never have your guests return to this hotel in the future again!
  • AJ
    Austen Jones
    Jan 1, 2026
    2.0
    Rooms were overall old but clean. They advertise free breakfast 7-10 but in reality they clean up all the food by 9:45. If you advertise till 10 there should be food at 10.
  • JJ
    James
    Dec 31, 2025
    2.0
    Got a jacuzzi room only to find out jacuzzi does not work. After 40 minutes of the tech, it was not fixeable. Was moved to a different jaccuzi room. Jaccuzi worked, but when I put the heater on to sleep it sounded like a beater vehicle. Side note, the working jacuzzi had missing knobs.
  • ST
    Shanterius Tye
    Dec 23, 2025
    3.0
    The hot tub stop working after a few minutes other than that the room was nice and tidy.

Brand Certified Facts from Best Western Inn

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Certified March 01, 2026Yext Knowledge Graph
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