Staybridge Suites Columbus-Dublin by IHG

Reviews

• RL

  Ryan Lucas

  Oct 27, 2025
  1.0
  A few words to the management: What happened? This location was tremendous a few years ago. Since 2023, The two times I’ve stayed with have been horrific. Get back to basics to what originally made this location one of the best hotel locations around. Care for the rooms and people like you did prior to 2023.
• CS

  Connie Sekerak

  Oct 25, 2025
  2.0
  We stayed at Staybridge hotel for 4 nights. It was just me and my husband for a weekend to see the Columbus zoo and other attractions. We did not have hot water for 2 of the 4 days and the pool was not warm enough. Toilet did not flush properly. This hotel did not have a safe to lock up our belongings. We will never stay at this hotel or others that are owned by this company IHG. This hotel did not have a safe to lock up our personal belongings.
• SL

  Sharon Loney

  Oct 18, 2025
  3.0
  Son was here to ref roller hockey so family came for weekend.Was disappointed because there was a kids birthday party and kids were not being supervised. We tried going swimming Sat.night and it was very loud and alot of kids and no adults.We tried to go on Sunday before we checked out and again a tone of kids and no adult.My husband went to front desk to complain and was told my hands are tied and I can't do nothing..This is unsafe.We loved the room very specious. BUT WE WONT BE STAYING HERE AGAIN.
• JZ

  John Zygaj

  Oct 17, 2025
  2.0
  Unfortunately my 2 night stay did not live up. I booked the largest suite available for my family of 6. The layout of the room was great- however the room was very dirty. One bathroom tub was covered in a previous customers hair. The other bathroom tub was unusable as it wouldn’t drain. The next morning I raised the problem at the desk and they said there was no maintenance or room cleaning on for the weekend so I would have to be moved. So we moved rooms which was very inconvenient and made us late for our day trip to the zoo. When we got to the new room one of the bathroom lights was burned out and there was zero light in the one bathroom. When I brought it to the attention at the desk someone said they would replace it when we were gone for the day. They never did. And when I brought it to the desks attention they said maintenance doesn’t have any of the bulbs in stock so there was nothing they could do. When I asked if they could just take the bulb from my old room she just said that couldn’t be done. So once again we were down a bathroom. At least the second room was cleaner. After complaining I was given a $50 refund by the manager. No apology and frankly $50 was not enough of a refund for paying for a room with 2 bathrooms- 1 which I couldn’t use a shower for. The staff seemed incompetent and not caring. The only time they addressed my situation is when I called them- they never followed up or followed through on helping me. I have to travel to Columbus area twice a month. I stayed at this hotel because I was a member and had my family with me this time. I will not be back not only because of my bad experience but because I have no faith that the staff and manager would be competent in the future.
• LH

  Lauren Kelly Haifley

  Oct 14, 2025
  1.0
  TLDR: would NOT recommend. They did not have our room cleaned, couldn’t clean it, and had no other rooms to offer. We booked a 2 bedroom suite (had reservations) and arrived in town with our two young kids at 9:30. Got to the room at 9:45 thinking someone was inside of it because the lights and fans were all on with dirty towels on the floor, dirty dishes in the sink, trash on floor, and dirty/used beds. Called down to front desk and was put on hold for 15 min only to be offered a one room standard room for no discount and no apologies. Problem is that room was not actually available either because an engineer was working on it. Put on hold for another 15 min and I went downstairs finally. They had no rooms and no help to offer me. I had to rebook at the residence inn (which has been amazing already). Joy and Julie at the front desk were zero help nor were they friendly or apologetic. They acted like I was inconveniencing them. My young kids are now overly tired and have been sitting in a dirty room for 30 min and we are going to the Marriot. Never again.

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