Holiday Inn Express & Suites Dayton SW - University Area by IHG

Reviews

• AL

  Aaron Lopez

  4 days ago
  5.0
  I had an exceptional stay at this Holiday Inn Express, and I want to specifically highlight Amy from the day staff and John from the night staff for their truly outstanding hospitality. Amy deserves special recognition. I had a difficult check-in, and she handled it with incredible patience, professionalism, and kindness. She went above and beyond to make sure everything was resolved smoothly, never once making me feel rushed or like an inconvenience. Her knowledge, calm demeanor, and genuine care completely turned what could have been a stressful experience into a positive one. Amy is exactly the kind of front desk agent every hotel hopes to have. John on the night shift was equally impressive—welcoming, attentive, and very knowledgeable. He made sure everything I needed was taken care of and carried the same high standard of hospitality. I travel often, and honestly, since Ohio, I haven’t experienced service at this level. Amy and John represent the absolute best of what hospitality should be. If management is reading this: you have two incredible front desk agents who truly elevate the guest experience and reflect extremely well on your hotel and the Holiday Inn brand. I will absolutely be returning and recommending this location to others. Thank you for such a great stay.
• CR

  Connie Rainey

  Jan 2, 2026
  5.0
  Awesome service, cleanliness and breakfast.
• GS

  GiGi San

  Nov 23, 2025
  4.0
  My family was in Dayton for a funeral and we stayed for 2 nights, The Staff is Loving, Understanding and Caring, They took care of us, This is not our first time staying here and it will not our last, We love the breakfast area, Housekeeping Staff is Wonderful, Our rooms were clean and stocked with our needs beds were made with love & care ❤️ We Will Be Back Soon 👍🏾👍🏾👍🏾👍🏾
• AP

  Andrew Platz

  Nov 13, 2025
  4.0
  Overall a good experience. No complaints!
• JK

  Jason Kern

  Nov 5, 2025
  1.0
  I’ll start with the good and then this will turn quickly. The check in process was smooth, the gentleman was super nice and recognized my IHG status. I’ve stayed at this location a handful of times over the past 4-years with similar positive customer service oriented interactions. This review is related to my stay on Oct 25-26 in Room 215. I have attempted to contact management at check out and two calls since that time with ZERO response. Based on their unwillingness to return a call, a review is appropriate. Upon waking up the next morning I observed a bug crawling on the bed and out from the duvet cover. This had a striking resemblance to a fed adult bed bug. I snapped a few pictures to show the front desk as I checked out. The young lady at check out was very concerned and obtained the assistance of another. They indicated that they would take the room out of circulation and call the exterminator and confirmed a number to have a manager call me. They then asked if I wanted my receipt printed or e-mailed. Since returning home, I’ve contacted the hotel on two occasions discussing the problem and being assured the General Manager would contact me. I travel extensively and understand that at times something like this may happen, yet it still doesn’t leave you with a great feeling. When management refuses to address the issue, it causes me concern and makes me wonder what else is wrong with the facility.

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