Holiday Inn Express & Suites Dayton North - Vandalia by IHG

Reviews

• DB

  Dova Barnes

  2 days ago
  2.0
  Rooms were decent. Toiletries were abundant and left an impressionable scent. Stayed just one night and never will again. My husband, children and I were in the area for my eldest son’s school event. Tired and keen to relax we checked in towards the evening. We packed swimsuits for the kids as we were guaranteed there was a pool. Long story short it wasn’t available. We voiced our dismay to the manager and she was defensive, unprofessional, and aggressive. My husband and I felt humiliated in front our kids, my eldest being 13 and did not hesitate to ask questions about her remarks when we were in private. Her abrupt offer to cancel our reservation and allow us to search elsewhere with young children who were triple as tired as us wasn’t taken as customer service, but instead as passive aggressive, brash, and unprofessional. We didn’t need a new hotel whatsoever, we simply needed leadership to grasp the concept of a customer upset that they paid for an amenity they weren’t granted nor given any notice was unavailable at that time. Do better, you’re surrounded by competition.
• JH

  Jeffrey Homolak

  2 days ago
  2.0
  Honestly the hotel isn't the worst but isn't the best either. The pool was down for two days and when I was asking about the pool the lady kept dodging my questions. She just said, it's closed. I asked for how long. She said, "I don't know". I asked what time it's open and she responded with, "it's just closed right now". I felt like I was playing 20 questions. I advised her I wanted the manager and she said she was the manager. So I explained I specifically chose that hotel for the pool and she told me, "I had 96 people check in today so I really don't care, you are free to go stay somewhere else." I just walked away before I was trespassed struggling to find a nearby hotel late in the evening. I wouldn't choose to sleep in my car when I had my family with me. This was an awful experience and the "manager" was so rude and did not care about my concern one bit. I come out to this area every single year, I will NEVER stay here again and I recommend everyone to stay away! I guess this hotel takes a different approach to hospitality than other hotels.
• SH

  Savannah Honeycutt

  3 days ago
  5.0
  Hotel is clean, and nice, but the WiFi is a little bad. The staff are friendly. Linda was a very big help and we appreciated her so much. She’s super nice and will make sure you have an enjoyable stay.
• WB

  William Banks

  Mar 3, 2026
  5.0
  First, let me start with the front desk. BRITTANI was simply AMAZING. She was so very helpful getting my situation taken care of even though it was not her nor the hotels fault. I dealt with her on multiple occasions during my stay and every time I was greeted with a smile and a great conversation. Such an amazing personality and wonderful smile. Kudos to her for the job she has done. The room was clean, and the bed was comfortable and the pillows were nice and soft. Breakfast was stocked really well and the young lady, I didn't get her name, who was taking care of the breakfast area did a wonderful job making sure things stayed stocked. I would definitely recommend this hotel for future stays if you are in the area and needing a room.
• ML

  Megan Lusk

  Feb 15, 2026
  1.0
  Staff were super nice, management seems a little rough and unhelpful. I can’t lie, everything was fine our one night stay up until the next morning when we are packing up and found out there was an extra guest in our room with us. We don’t travel often so points towards a membership we don’t have were declined by us. Other than that nothing was done. We wouldn’t ever stay here again because of the obvious roach problem.

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