Holiday Inn Express Columbus - Ohio Expo Center by IHG

Reviews

• SL

  Shayna Levin

  2 days ago
  2.0
  I’m currently staying at this hotel. If you are looking for a hotel close to the Ohio Expo, look elsewhere. This hotel, although close, is not worth it. Rooms are dirty. Towels are dirty. Breakfast is late and inadequate. The coffee machines don’t work. They charge a parking fee despite advertising that they don’t. The area the hotel is in is sketchy, too. We always stay with IHG when we travel and it’s usually pretty consistent, but this hotel is making us reconsider our loyalty.
• AH

  Alek Halverson

  3 days ago
  1.0
  If I could give 1 star, I would. We booked a room, called and informed the employee that we’d be arriving late at night, to which he said “was no problem”. But when we show up, he informs us, the room we paid for already was unable to be checked into. Which 100% goes against what he had said, just 3 hours before. Which, left us without a hotel room, past the point of checking in at any other hotels in town. Which, we thought we had avoided because we called, and confirmed that we’d be okay. Also, when I asked the employee when he discovered this would be an issue he said “right after you called” so I asked him “why didn’t you call me back?” He said “I didn’t have your number”…..which was on our reservation. Just stay at literally any other hotel. Please. This place and their employees are awful.
• BB

  Brandon Blair

  Mar 29, 2026
  1.0
  Beware and stay away! Complaint made with Federal Trade Commission. Staff is completely rude especially dealing with Terrell. They are absolutely running a scam and over charging people with no recourse for the customer to protect them. We stayed on a points reservation and have never had so many extra fees charged to us. Corporate please get involved!
• CC

  Casey C

  Mar 13, 2026
  1.0
  Terrible hotel, terrible location. I was charged 2 charges on my credit card that was taken at the front desk for incidental damages, and when I called the hotel to ask them why, no answer on the phone. Someone would answer then hang up. Then I called back the next day and I get a message saying "the wireless customer you are trying to reach is unavailable". What kind of hotel is this?. Tried reaching out to IHG, and they were no help either. I was told to dispute it with my bank. The stay at the hotel was horrible. Dirty, stained furniture. The fire alarm went off at 3am for no reason scaring everyone in the hotel. Not only will I not stay at this hotel ever again, I won't stay at another igh hotel.
• JN

  Jim Neff

  Mar 5, 2026
  1.0
  My wife booked this hotel for 2/28/26 for a quick getaway to a Blue Jackets game in Columbus. When we walked in to the lobby my wife and I noticed right away how unkept it was. Not a big deal though because we were just there for the night and didn't plan on eating or hanging out in the lobby. Jessica checked us in and we were given an accessible room right around the corner from the front desk. Room 114. We went right to our room to drop off our luggage because we were crunched for time. When we opened the door I immediately was shocked at how the room looked. The floor was not clean at all, the bed was AWFUL and DISGUSTING to even imagine sleeping on, the mattress had 2 indents from where 2 people over the years had been sleeping on either side of the bed. I pulled the covers back and there were stains on the sheets and stains on the underside of the cover, there is a 2" gap around the vinyl roll up shade that is the only thing that covers the window, (people can look into and see in from the outside), the accessible bathroom was just as dirty... I wet washcloth hung from the grab bar in the shower, the toilet was running when we walked in and when we left the room, the floor mat in the shower was dirty.. just completely gross. Also there was a constant chirping outside the room that sounded like a smoke detector battery dying. We didn't spend 5 minutes in there and went back to the front desk to ask to change rooms. Jessica said they were fully booked and had nothing available. I asked about a refund and she said she had to call the general manager Terrell. She called Terrell while I was standing there and he told her he couldn't do the refund today but he would take care of it tomorrow 3/1. As she was speaking with him my wife was sitting in a lobby chair and I looked at the chair next to her and told her to get up... The chair was covered with stains and who knows what they were. There are water stains or mold in the corner behind the chairs running down the wall, the lobby front desk was beat up pretty bad. The snack area had barely any snacks ir drinks on it, again.. floors were dirty.. We said thank you to Jessica, told her we would check back in with Terrel on Sunday and to have a good day... As we got into the parking lot my wife and I laughed about how bad it was and she said... Damn she had one job and that was to get the hotel room.. I told her before she booked in the future do a Google review search, do a Google maps search, and a street view of the property. 😆 We called Sunday 3/1 and talked to Shevon and she had no idea about a refund and we would have to call Monday when Terrell was in. We said ok and hung up. I called Monday 3/2 starting at 11:13 am and spoke to Terrell. I explained what the problem was and he said the don't give refunds once you check in step unto the room. I said Jessica called you Saturday and you told her that you would take care of the refund on Sunday. He said Jessica is not a Manger and has no authority to make that call. I told him she called while we were standing there on Saturday and you told her then. He said oh ok.. hang on and then hung up on me at 11:20..

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