Holiday Inn Express & Suites Columbus - Polaris Parkway by IHG
4.11115 reviews
Business Details
About
HotelWedding VenueBusiness Meeting Locations
The Holiday Inn Express and Suites Columbus-Polaris Parkway hotel offers complimentary high speed internet, Fitness Center, guest laundry and a heated indoor pool. Corporate travelers will appreciate such amenities as a 24-hour Business Center with Internet, print, copy and fax services, high-speed wired and wireless Internet, and guest link. We offer our Express Start Breakfast Bar, a hot breakfast complimentary to all guests.
Our great location is nestled in the heart of Polaris Parkway close to Polaris Fashion Place, fine dining such as Eddie Merlot's, many family restaurants and major corporations including Mettler Toledo, Microsoft, JP Morgan Chase and Nationwide Insurance.
Whether you're looking to dive into a refreshing swim, improve your fitness, or simply relax, our indoor heated pool offers the perfect escape all year round. Wristbands are required based on occupancy of the room determined by room type. We do not allow parties.
Location
Holiday Inn Express & Suites Columbus - Polaris Parkway by IHG
8670 Orion Place, Columbus, OH
43240, United States
Hours
Reviews
4.1
1,115 reviews
5 stars
607
4 stars
275
3 stars
84
2 stars
43
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff interactions were mixed, with some guests praising friendly service while others reported rudeness and unhelpfulness, particularly from management.
Cleanliness
While many guests noted clean rooms and facilities, there were several complaints about bugs and maintenance issues.
Pool Experience
The pool area was a highlight for families, but issues with cleanliness, temperature, and overcrowding were frequently mentioned.
Breakfast Quality
Breakfast offerings received mixed reviews, with some guests enjoying the selection while others found it lacking or poorly managed.
Security Concerns
Multiple reviews highlighted issues with car break-ins and inadequate security measures in the parking lot.
- RRRJ Rufener5 days ago5.0Wonderful stay and an awesome pool!
- WTWill Templeton6 days ago5.0Great room, clean, and got checked in right away.
- PDPeter DiGravioOct 19, 20252.0Family came in town to do a birthday party for an 8-year-old. Forced to sign this ridiculous waiver that explicitly forbids parties. How are you going to charge 200 plus for a room and then surprise people they can't eat cake in the room or they're going to suffer fines? Ridiculous. I especially like the novelty lamps on the desk you can't plug cell phone chargers into.
- DBDangelo BOct 19, 20255.0Del at the front desk was outstanding! Their warm, professional demeanor and efficient assistance made my experience exceptional. Great job, Del!
- VBVanessa BrownOct 18, 20255.0Del gave us the ultimate customer service upon checking in! He was very prompt, friendly and provided service with a warm heart felt smile! Definitely recommend this hotel due to not only the cleaniness, they have Dove products and their indoor pool is a 10/10 and the location is very accommodating to getting around the area!! Thank you again Del!
Frequently Asked Questions About Holiday Inn Express & Suites Columbus - Polaris Parkway by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Columbus - Polaris Parkway?
Check-in time is at 4:00 PM and check-out is at 11:00 AM.
Is breakfast included with the stay at this hotel?
Yes, a complimentary hot buffet breakfast is available for all guests.
Does the hotel provide free parking and is it accessible for guests with disabilities?
Yes, free parking is available and the property has accessible parking options.
Are pets allowed at the Holiday Inn Express & Suites Columbus - Polaris Parkway?
Dogs are allowed but cats and other pets are not permitted.
Does the hotel have fitness and recreational facilities?
Yes, there is a free fitness center with elliptical machines, free weights, and a treadmill, plus an indoor heated pool and a hot tub.
What sanitation and cleaning measures does the hotel have in place?
The hotel uses commercial grade disinfectants, enhanced cleaning in common areas and guest rooms, removes high-touch items, and employees are trained in cleaning and hand washing procedures.
Are digital guest room keys and contactless check-in/check-out available?
Yes, the hotel offers digital guest room keys and contactless check-in and check-out services.
Can business travelers access business services at the hotel?
Yes, a 24-hour business center with internet, printing, copying, and fax services is available.
What nearby dining options are available to guests at the hotel?
Guests can easily visit Sbarro, a nearby pizza restaurant, for convenient dining.
What nearby shopping options are close to the hotel for guests looking to shop?
Polaris Fashion Place is located nearby, offering guests plenty of shopping opportunities before or after their stay.
Are there nearby transit or shuttle services guests can use to get around?
The hotel offers a local shuttle service, which can help guests travel around the Polaris Parkway area easily.
What local businesses or offices are near the hotel that guests might visit?
Nearby businesses include JP Morgan Chase and Microsoft, making the hotel convenient for corporate travelers to those locations.