Holiday Inn Express & Suites Columbus OSU-Medical Center by IHG

Reviews

• DG

  Delaney Grim

  5 days ago
  5.0
  Tho hotel was very welcoming as soon as I walked through the door, Mrs. Annette and Mrs. Barbie were very nice and very personable.
• SS

  Swimmingdolphin6741

  6 days ago
  5.0
  The staff at the hotel were the nicest at any other hotels that I’ve been to. They have a really nice gym facility that is free to use for guests and not to mention their pool that’s really sweet.
• AB

  Ash B

  Mar 11, 2026
  1.0
  I booked my room February 9th a month in advance before my daughters wrestling competition for states. This hotel is one of the closest to Ohio State University. It is her senior year. I called on Monday March 9th 2026 to verify and confirm my stay and I made a change to my room as I did not need to stay as long. I reviewed my card on file and notified the female representative that I spoke with about changing my card as I had closed it recently. She stated that I could update it upon arrival. I go to check my reservation today 3/11 to find that my 3 rooms were canceled without my notification. MIND YOU MY ROOM HAD BEEN HELD SINCE FEBRUARY 9TH 2026. I highly do not recommend ANYONE staying here unless you like to be treated with horrible customer service, no regard for long term customers and staff that clearly just dont care and will brush you off! The customer service representative named Hrishia (which he probably was lying about his name) was disgustingly rude which then YES I DID CURSE AT HIM for saying "We only appreciate our customers who keep their credit card active that's why your room got canceled. " He also stated that he did not care if I left a bad review as they don't affect him or the hotel." He refused to give me corporate number and gave me a falsifed email. Refused to even look at my confirmation number and see that changes were made. And of course my rooms were given away. Just over all HORRIBLE SERVICE AND I WOULD NEVER STAY THERE MOVING FORWARD. Save your time and money for a mediocre facility. UPDATE: My review is totally honest and 100 % true. I definitely had my complaint escalated with IHG. They should remove your facility from their services as I am assuming that you guys are just a satellite Holiday Inn and are a poor representation of how other Holiday Inn's operate. From my understanding your facility gets multiple complaints similar in this nature. It appears that every time a person leaves a bad review your response is that everything stated was false. Take ownership for your errors. The only truth you have mentioned is that the call was DEFINITELY RECORDED. Your false on saying that "I wanted to wait to update my card" when I called 3/9 which your staff refused to fully review my reservation. Your poorly trained staff stated I could update my card upon arrival. That should have never been mentioned if that was not accurate. Mind you that call WAS RECORDED ALSO. You also failed to contact me directly about my cancelation. Most facilities if the prior authorization failed they contact the customer directly to update their payment option instead of just canceling their room. Please miss me with your passive aggressive, fake wishful hopes for my child and work on your customer service and poorly managed facility. We found a better hotel with BETTER CUSTOMER SERVICE AND PROPERLY TRAINED STAFF. YOU DEFINITELY GET WHAT YOU PAY FOR AND IM GLAD YOU DID NOT GET MY MONEY AFTER THIS EXPERIENCE. MY FAMILY DESERVES BETTER THAN YOUR MEDIOCRE AND POOR REPRESENTATION OF HOLIDAY INN.
• HT

  Heather Tucker

  Feb 21, 2026
  5.0
  Super comfy beds, and pillows. Clean. Affordable. We were in town for a concert, and they even offered a free shuttle to and from, the Schottenstein Center. Check in, and out was quick, and easy. Front desk was friendly. My only suggestion for improvement, would be, re-grouting the bathroom floor. It could use a refresh, but I would stay here again, for sure.
• KL

  Kirsti Livingston

  Feb 8, 2026
  1.0
  UPDATE DUE TO THE MANAGER WHO DIDNT CARE ABOUT MY ISSUES AT HOTEL: My family and I were here for a cheer competition, we checked out about 7am on Saturday. We called about 2pm the same day because I realized I forgot mine and my daughters swim suits hanging up in the bathroom, thinking i could go back and pick them up. They said they would call back to let us know and we never heard back. I called tonight(Sunday) at 7pm and the guy said he would call me back, not long later he called back claiming house keeping didn't find anything in the room. Not only do I THINK the swim suits either got taken and or thrown out in carelessness because I can't come up with any solid reason why they werent there, we switched rooms due to the bathroom in room 612 smelling strongly like marijuana, only to have room 712 smell just as strongly like marijuana. We had to tape off the vent in the bathroom with plastic as it smelled horrible and I have a cardiac child who shouldn't be around smoke. I assume the smoke was coming through the vents because once taped off we couldn't smell it anymore. This is a sad excuse for a hotel and we won't be back . Plus there was a dog barking the WHOLE night. REPLY : I guess a magic little fairy came and took the swim suit, maybe it was magic? Idk but Not slander when my swim suits are gone. Emailing a family member saying you will take legal action against me because I made an a post saying items were stolen...here is my updated response in my THOUGHT of items magically disappearing

Frequently Asked Questions About Holiday Inn Express & Suites Columbus OSU-Medical Center by IHG