Tru by Hilton Cleveland Midtown

Reviews

• JA

  Josie Allen

  3 days ago
  4.0
  Nice, clean room. Very cute contemporary and colorful decor. We appreciated the staff’s willingness to share information about the local area. The breakfast was fine, lots of choices. We appreciate that they give Cleveland Clinic staff a discount.
• ES

  Eran Sitnik

  Jan 4, 2026
  3.0
  I usually like Tru, but this one didn't plow the snow in their parking lot and didn't clean the air filter in the room's HVAC (heat/AC) system. See picture.
• CI

  Ciera Isabela

  Dec 26, 2025
  4.0
  Tru by Hilton Cleveland is a very nice place to stay. The night auditor was very helpful and friendly. The morning crew was something else. The morning crew was rude and not pleasant at all. Cold breakfast. Informed staff but they seemed not to care. I thought the hotel was smoke free? Marijuana smells in hallway. 😱
• DC

  Derek Chappie

  Dec 12, 2025
  2.0
  Had a reservation for a room with 2 queen beds, when we got there they didn't have the room available and had to give us 2 rooms with a king bed. Not really a problem they were across the hall from each other. One room had no problems at all, the other room was absolutely horrible. Smelled like someone was smoking weed in it for days, the bathroom door didn't lock and the window blind looked like someone shook up a coke and sprayed it all over it. All issues were reported to the front desk multiple times no one ever came to look at it or got back to us.
• AB

  Ann Brinkley

  Nov 30, 2025
  3.0
  I was on a girls' trip with two friends to see the Cavs game. We checked in without any issues on Friday evening. The front desk staff was very friendly and arranged for our rooms to be on the same floor and in close proximity to each other. Our rooms were tidy, well-lit, and we appreciated the modern design. We also enjoyed the shower gel and lotions available in the bathrooms. On Saturday morning, we went down for breakfast. The food was good, featuring options like toast, bagels, yogurt, fruit, eggs, bacon, cereal, milk, and oatmeal with toppings such as brown sugar, almonds, and raisins. Unfortunately, the pancake machine was out of order. One of the staff members kept the food stocked and the area tidy. We attended the game and visited the casino, having a fantastic time! On Sunday at 9:00 am, we headed down for breakfast again. The pancake machine was still not operational. There were no hot items available, as the eggs and sausage had run out and were not restocked. There were bagels and toast, but those were depleting quickly. Only skim milk was available (2% and whole milk were not there). No staff was around to clean up the area; I noticed two pieces of sausage just left on the counter along with crumbs from guests making their toast and bagels. The drink station (apple, orange, enhanced water) was empty. When I spoke with someone at the front desk, she apologized and explained that the delivery truck had not arrived. This was unacceptable. I reserved the hotel via Travelocity, and I was informed that I couldn't receive a receipt when checking out because I used a third party. My card was charged an extra $100 for incidentals at the front desk, so I’m confused about why I couldn't get a receipt. As a Hilton Honors member, I feel quite let down. We selected this hotel for its convenient location to Rocket Arena (to avoid getting stuck in arena traffic) and for the promise of a hot breakfast. There were families staying there as well, and I'm sure they chose the hotel for the same reason. Consequently, before heading back home from Cleveland, we had to stop somewhere for food. I usually like Hilton hotels, and organizations I’m part of often book rooms at Hilton during our events. I’m uncertain if I want to risk staying at another Hilton hotel in the future. There’s a notice at the front desk that claims, “You deserve our best every day... If it’s not our best, please inform us. We assure you we will make it right, or we will cover your night.” Mr. Christopher Nassetta, CEO of Hilton, we did not receive Hilton's best, and nothing was done to rectify the situation. I am disappointed. With other Hilton hotels in the area, someone knew before 6:00am Sunday morning, that there would not be enough food for the guests registered to stay, and could have made a phone call and asked to borrow food. Someone knew on Saturday that there would not be enough food for the guests on Sunday, and could have gone to a Gordon's, Sam's or Costco, to purchase food in this situation. This appears to be poor planning on the part of the hotel management with little regard for the guests of your hotel.

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