Tru by Hilton Cleveland Midtown

Reviews

• GL

  Garavani Laurent

  5 days ago
  5.0
  I had an amazing experience at Tru by Hilton Midtown, and it was all thanks to Jonathan. From the moment I arrived, he was professional, welcoming, and genuinely attentive. Jonathan went above and beyond to make sure everything about my stay was smooth and comfortable. He answered every question with patience, handled requests quickly, and made me feel like more than just another guest passing through. His attention to detail and willingness to help truly stood out. What impressed me most was his positive attitude no matter how busy things were, he remained calm, kind, and solution-oriented. It’s rare to encounter someone who takes so much pride in their work and treats guests with such care and respect. Jonathan is a true asset to the Tru by Hilton Midtown team. Because of him, I would absolutely stay here again and recommend this location to anyone looking for outstanding customer service. Thank you, Jonathan, for making my stay exceptional!
• JN

  Javier Nieves

  6 days ago
  1.0
  I recently stayed here while in town to watch the Cleveland Cavaliers vs. New York Knicks game with my brother and my son, and unfortunately our experience was terrible. When we got back from the game late at night, our room key would not work. We went downstairs and no one was at the front desk for about 20 minutes. When someone finally showed up (I believe his name was John), he tried for almost an hour to get our door open and was unsuccessful. He had to call multiple people for help, and in the end, we still couldn’t get into our room. They gave us another room for the night, but all of our belongings were locked inside the original room. That was extremely inconvenient and frustrating after a long night. We were told maintenance would fix it at 7:30 AM, but no one notified us when the room was ready. I had to go downstairs myself to ask for an update before we were finally able to retrieve our belongings. Because of this situation, I had to miss work. I asked for a refund or at least a discount due to the horrible experience. I was told I had to wait for management at 10 AM, but I couldn’t because I had to leave for work. They took my number and said they would call me when management arrived — and no one ever did. Very disappointing experience. I will not be staying here again and would not recommend this hotel to anyone.
• KG

  kia gentry

  Feb 19, 2026
  1.0
  This was the worst experience I have ever had at a hotel. If I could rate this a zero I would. I had heard such great things about Tru hotels, that is why I decided to book with Tru. My husband drove me all the way from NC to Cleveland, OH for Valentine's Day weekend (concert), only to get here and be disappointed. The AC vents were filthy, no body wash or shampoo in the filthy shower and there was dried blood on the walls and duvet cover! Due to no other available rooms, we had to book another room 25 minutes away in another city when the Tru hotel was only an 8 minute ride to our venue. To say I'm disappointed is an understatement! I don't think I will ever stay at a Tru again in the future.
• VL

  Victoria Lucas

  Feb 17, 2026
  1.0
  Front desk staff was friendly and helpful. But the room sucked. First issue was the blind, it was off its track and not working. There was a tissue box with only three tissues in it. The hand soap dispenser was leaking on the counter. The mini-fridge was so loud that we had to unplug it. The bed was the horrible. Hard, lumpy and pokey like the springs were popping out. We did not sleep well if at all. I will not be staying here again. I do not recommend.
• ML

  Michael Lucas

  Feb 17, 2026
  2.0
  Proximity to Cleveland Clinic is great, staff is friendly and helpful. The room was not great. First issue was the blind, it was off its track and not functioning. I fixed it but why would housekeeping leave it like that? There was a tissue box with only three tissues for show, why? The mini-fridge was so loud that we had to unplug it. The bed was the worst part. Hard, lumpy and pokey like the springs were popping out. We did not sleep well if at all. And the final insult was the slimy scrambled eggs. Will not be staying here again.