Business Details
About
HotelWedding VenueConference CenterBusiness Meeting Locations
Connected by an indoor skyway to the world-renowned Cleveland Clinic, our luxury Cleveland hotel delights with modern elegance and comfort. From a dedicated concierge team to 24-hour fitness center, our hotel has everything you need for a luxurious stay. Enjoy exceptional dining at our onsite restaurants, from fresh sushi to contemporary cuisine. Our ideal midtown location puts you close to the Cleveland Museum of Art, Natural History Museum, and the gorgeous Cleveland Botanical Garden.
Location
InterContinental Cleveland by IHG
9801 Carnegie Avenue, Cleveland, OH
44106, United States
Hours
Reviews
4.4
1,505 reviews
5 stars
1,005
4 stars
315
3 stars
94
2 stars
36
1 star
55
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Several reviews noted issues with room cleanliness, including dusty rooms, stained carpets, and dirty bathrooms.
Staff Service
The hotel staff received consistent praise for being friendly, helpful, and accommodating, especially during difficult times for guests.
Dining Experience
While some guests enjoyed the food quality, others expressed disappointment with the restaurant offerings, particularly the breakfast buffet.
Location Convenience
The hotel's proximity to the Cleveland Clinic was frequently highlighted as a major advantage, making it ideal for patients and their families.
Room Quality
Feedback indicated that while some rooms were comfortable and well-appointed, others showed signs of wear and required updates.
- RMRyan MNov 5, 20251.0Discounted rooms at this hotel is an advertised benefit for Cleveland Clinic employees, however this is NOT true. As the woman on the phone explained - if the hotel / and Cleveland Clinic can make more money renting rooms at FULL price- that is what will be done. This boils down to NO rooms, EVER available using this POSTED offer. At the end of the day Cleveland Clinic only cares about profit - not caregivers/ not patients. Avoid at all costs.
- QQQuinnNov 1, 20255.0Great upscale hotel. Rooms are well appointed, clean, comfortable. Staff is friendly and helpful. Restaurants have very good food choices and friendly staff. We would stay there again.
- EEElaine EvansOct 30, 20255.0Beautiful hotel, wonderful service. I would stay there again in a heartbeat! Thank you.
- LRL RwOct 24, 20255.0Very convenient to Cleveland Clinic. Very kind staff. Highly recommend. Worth the rates.
- MCM&M ConsultingOct 4, 20253.0Disappointing Experience at InterContinental Cleveland – Not Up to Brand Standards As an IHG Ambassador and Diamond member who frequently stays at Kimpton and InterContinental properties, I had high expectations for my visit to the InterContinental Hotel on Carnegie Street in Cleveland. Unfortunately, my experience fell short in several key areas. Upon arrival, the exterior of the hotel presented a promising image, but the room itself did not reflect the same level of quality. The in-room technology was noticeably outdated—televisions lacked modern features, and even budget-friendly brands like Holiday Inn offer more current entertainment options. One of the most surprising aspects was the additional $120 per night fee to access the Club Lounge, even for Ambassador members. This felt excessive and inconsistent with the benefits typically extended to loyal IHG guests. After checking in, I opted for room service, hoping for a relaxing meal. I ordered wings without sauce to enjoy the flavor of the chicken itself, but was disappointed by the taste and presentation. The wings had a strong scent of overused oil and appeared burnt and dry—ironically, I found myself wishing they had been covered in sauce to mask the flavor. The following morning, I visited the on-site café for breakfast and ordered an egg white omelet. When it arrived, it was yellow in color, which raised concerns about whether it was truly made with egg whites. I was told the color was due to butter, which may be plausible, but it didn’t match my expectations based on previous experiences. I ended up only drinking the coffee, which was served in a small pot. To their credit, the staff offered to comp the meal, but I declined and left a $10 tip instead, as I prefer not to accept complimentary items during my travels. Overall, this stay did not meet the standards I’ve come to expect from the InterContinental brand. When I return to Cleveland, I will likely choose a Marriott property, where my Platinum Elite status consistently provides access to amenities such as the club lounge without unexpected fees. I hope this feedback helps future guests make informed decisions and encourages the property to reevaluate its offerings to better align with the expectations of loyal IHG member.
Frequently Asked Questions About InterContinental Cleveland by IHG
Is parking available at InterContinental Cleveland by IHG?
Yes, we provide onsite parking for our guests at InterContinental Cleveland by IHG. Valet parking services may also be available. Please inquire with the front desk or check our website for specific parking options and fees.
Does InterContinental Cleveland by IHG offer Wi-Fi services?
Yes, complimentary Wi-Fi is available in public areas and guest rooms. Please ask at the front desk for login details upon check-in.
Does InterContinental Cleveland by IHG have a fitness center?
Most of our hotels have a fitness center equipped with modern exercise machines and amenities. Guests can enjoy complimentary access to these facilities during their stay. Please confirm with front desk staff.
Is room service available at InterContinental Cleveland by IHG?
Yes, we offer room service with a diverse menu for breakfast, lunch, dinner, and late-night cravings. Simply dial the room service extension from your room to place an order.
Are there any dining options at InterContinental Cleveland by IHG?
Many of our hotels have on-site restaurants and bars offering a variety of cuisine and beverages. Guests can enjoy delicious meals without leaving InterContinental Cleveland by IHG's premises. Please check our website or contact InterContinental Cleveland by IHG for dining options.
Does InterContinental Cleveland by IHG have a pool?
Yes, many of our hotels feature indoor or outdoor swimming pools for guests to enjoy. Pool hours may vary by location and season, so we recommend checking with InterContinental Cleveland by IHG for specific details.
Is InterContinental Cleveland by IHG accessible for people with disabilities?
InterContinental Hotels is committed to accessibility. We provide accessible rooms and facilities for guests with disabilities. If you require specific accommodations, please contact InterContinental Cleveland by IHG directly to ensure your needs are met.
Can I earn loyalty points with my stay at InterContinental Cleveland by IHG?
Yes, you can earn and redeem IHG® One Rewards points when you stay at InterContinental Hotels. Joining the loyalty program is free, and it offers various benefits and exclusive offers. Visit our website for more details or sign up at the front desk.
Does InterContinental Cleveland by IHG offer event or meeting spaces?
Yes, we have versatile event and meeting spaces that can accommodate various group sizes. Whether it's a conference, wedding, or business meeting, our team can assist you in planning a successful event. Contact InterContinental Cleveland by IHG for more information.
Is there a spa or wellness center at InterContinental Cleveland by IHG?
Some of our hotels feature luxurious spas or wellness centers where guests can indulge in relaxing treatments and therapies. Please check with our front desk for spa availability and services offered.
What is the cancellation policy for reservations at InterContinental Cleveland by IHG?
Cancellation policies may vary based on the rate and reservation type. Generally, our standard policy allows free cancellation up to a certain time before check-in. Please review your reservation details or contact InterContinental Cleveland by IHG for more information.
Does InterContinental Cleveland by IHG provide airport shuttle services?
Some of our hotels offer airport shuttle services for guests. Please inquire with InterContinental Cleveland by IHG about availability, shuttle schedule, and any associated fees. Alternatively, taxis and other transportation options may be available.
Can I make special requests for my stay at InterContinental Cleveland by IHG?
Absolutely! We strive to accommodate special requests whenever possible. Whether it's room preferences or dietary needs, please contact InterContinental Cleveland by IHG before your stay, and we'll do our best to make your experience memorable.
How can I modify or cancel my reservation online?
You can manage your reservation online through our website or the IHG mobile app. Log in with your booking details to modify or cancel your reservation. For assistance, you can also contact our customer support team.
Does InterContinental Cleveland by IHG offer babysitting or childcare services?
Some of our hotels may offer babysitting or childcare services. Please contact the InterContinental Cleveland by IHG directly to inquire about availability, age requirements, and any associated fees.
What accessibility features are available at InterContinental Cleveland by IHG?
The hotel provides accessible parking, mobility-accessible facilities, and elevators to accommodate guests with disabilities.
Is parking available at the hotel?
Yes, onsite parking and valet parking services are available for guests.
Does InterContinental Cleveland offer free Wi-Fi?
Yes, complimentary Wi-Fi is available in public areas and guest rooms.
Are pets allowed at InterContinental Cleveland by IHG?
No, the hotel does not allow cats or dogs on the premises.
What dining options are available at InterContinental Cleveland?
The hotel features two onsite restaurants and a bar offering a range of cuisines, including fresh sushi and contemporary dishes.
Does the hotel have fitness and wellness facilities?
Yes, guests have free access to a 24-hour fitness center equipped with elliptical machines, treadmills, and free weights, but the hotel does not have a sauna or pool.
What are the check-in and check-out times?
Check-in is at 4:00 PM and check-out is at 12:00 PM.
Are there services to assist with luggage storage?
Yes, baggage storage is available for guests' convenience.
Which nearby places of interest can guests visit around InterContinental Cleveland?
Guests can explore the Cleveland Clinic Main Campus, Cleveland Museum of Art, Natural History Museum, and the Cleveland Botanical Garden nearby.
How can nearby restaurants enhance my stay at InterContinental Cleveland?
Guests can enjoy diverse dining experiences at nearby restaurants such as Table 45, North Coast Cafe, Beefsteak, and Starbucks, offering American cuisine, cafes, and coffee shops within walking distance.
What nearby transportation options can help me access InterContinental Cleveland?
The hotel is connected by the CCF SkyWay bridge, and local shuttle services are available, making it convenient to reach nearby landmarks like the Cleveland Clinic and surrounding areas.