Brand Certified
InterContinental Cleveland by IHG
4.4(1536 reviews)
Certified by InterContinental Cleveland by IHG • Mar 01, 2026
Business Details
9801 Carnegie Avenue, Cleveland, OH
44106, United States
Certified by InterContinental Cleveland by IHG • Mar 01, 2026
(216) 707-4100
Certified by InterContinental Cleveland by IHG • Mar 01, 2026
https://www.ihg.com/intercontinental/hotels/us/en/cleveland/cleha/hoteldetail
Certified by InterContinental Cleveland by IHG • Mar 01, 2026
About
Certified by InterContinental Cleveland by IHG • Mar 01, 2026
HotelLuxury HotelWedding VenueConference CenterBusiness Meeting LocationsHostelIntercontinental Hotels
Connected by an indoor skyway to the world-renowned Cleveland Clinic, our luxury Cleveland hotel delights with modern elegance and comfort. From a dedicated concierge team to 24-hour fitness center, our hotel has everything you need for a luxurious stay. Enjoy exceptional dining at our onsite restaurants, from fresh sushi to contemporary cuisine. Our ideal midtown location puts you close to the Cleveland Museum of Art, Natural History Museum, and the gorgeous Cleveland Botanical Garden.
Location
Certified by InterContinental Cleveland by IHG • Mar 01, 2026
InterContinental Cleveland by IHG
9801 Carnegie Avenue, Cleveland, OH
44106, United States
Hours
Certified by InterContinental Cleveland by IHG • Mar 01, 2026
Reviews
4.4
1,536 reviews
5 stars
1,023
4 stars
319
3 stars
97
2 stars
37
1 star
60
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is highly praised for its convenient location connected to the Cleveland Clinic, making it ideal for patients and their families.
Service
Many reviews highlight the friendly and helpful staff, with several guests expressing appreciation for the attentive service.
Cleanliness
While some guests found the rooms clean and well-maintained, others reported issues with housekeeping, including dirty linens and unclean bathrooms.
Value
Several customers noted that the hotel is expensive, with mixed opinions on whether the quality of service and amenities justify the high prices.
Amenities
Guests appreciated the thoughtful amenities and spacious rooms, but some mentioned that the furnishings and technology are outdated.
- CBCredol BernsFeb 25, 20265.0The room was spotless, spacious, and very comfortable. The bed was especially cozy, and I appreciated the thoughtful amenities provided. Everything felt well-maintained and high quality.
- RHRodney HandshoeFeb 19, 20265.0Pillows were too thin and the mattress too hard but overall a great place to stay.
- DHDuane HeukerFeb 6, 20265.0The valet was extremely polite and was very helpful and when engaged shared where the vehicle could be parked since I had an oversized vehicle .this was followed by a great experience when I checked in
- SBScott BrownJan 30, 20265.0Had a wonderful stay at the Intercontinental. The proximity to the Cleveland Clinic is awesome. The hotel staff was amazing and took great care of us. They quickly and efficiently took care of our every need. Truly appreciate them.
- JBJeff BJan 27, 20264.0Calling into the front desk if you need to change your arrival is very frustrating. I spent over 30 minutes on hold before giving up and trying again only to be put on hold a second time. But I will say that despite that, the staff at the hotel are very good and otherwise made my brief stay pleasant.
Frequently Asked Questions About InterContinental Cleveland by IHG
Is parking available at InterContinental Cleveland by IHG?
Yes, we provide onsite parking for our guests at InterContinental Cleveland by IHG. Valet parking services may also be available. Please inquire with the front desk or check our website for specific parking options and fees.
Does InterContinental Cleveland by IHG offer Wi-Fi services?
Yes, complimentary Wi-Fi is available in public areas and guest rooms. Please ask at the front desk for login details upon check-in.
Does InterContinental Cleveland by IHG have a fitness center?
Most of our hotels have a fitness center equipped with modern exercise machines and amenities. Guests can enjoy complimentary access to these facilities during their stay. Please confirm with front desk staff.
Is room service available at InterContinental Cleveland by IHG?
Yes, we offer room service with a diverse menu for breakfast, lunch, dinner, and late-night cravings. Simply dial the room service extension from your room to place an order.
Are there any dining options at InterContinental Cleveland by IHG?
Many of our hotels have on-site restaurants and bars offering a variety of cuisine and beverages. Guests can enjoy delicious meals without leaving InterContinental Cleveland by IHG's premises. Please check our website or contact InterContinental Cleveland by IHG for dining options.
Does InterContinental Cleveland by IHG have a pool?
Yes, many of our hotels feature indoor or outdoor swimming pools for guests to enjoy. Pool hours may vary by location and season, so we recommend checking with InterContinental Cleveland by IHG for specific details.
Is InterContinental Cleveland by IHG accessible for people with disabilities?
InterContinental Hotels is committed to accessibility. We provide accessible rooms and facilities for guests with disabilities. If you require specific accommodations, please contact InterContinental Cleveland by IHG directly to ensure your needs are met.
Can I earn loyalty points with my stay at InterContinental Cleveland by IHG?
Yes, you can earn and redeem IHG® One Rewards points when you stay at InterContinental Hotels. Joining the loyalty program is free, and it offers various benefits and exclusive offers. Visit our website for more details or sign up at the front desk.
Does InterContinental Cleveland by IHG offer event or meeting spaces?
Yes, we have versatile event and meeting spaces that can accommodate various group sizes. Whether it's a conference, wedding, or business meeting, our team can assist you in planning a successful event. Contact InterContinental Cleveland by IHG for more information.
Is there a spa or wellness center at InterContinental Cleveland by IHG?
Some of our hotels feature luxurious spas or wellness centers where guests can indulge in relaxing treatments and therapies. Please check with our front desk for spa availability and services offered.
What is the cancellation policy for reservations at InterContinental Cleveland by IHG?
Cancellation policies may vary based on the rate and reservation type. Generally, our standard policy allows free cancellation up to a certain time before check-in. Please review your reservation details or contact InterContinental Cleveland by IHG for more information.
Does InterContinental Cleveland by IHG provide airport shuttle services?
Some of our hotels offer airport shuttle services for guests. Please inquire with InterContinental Cleveland by IHG about availability, shuttle schedule, and any associated fees. Alternatively, taxis and other transportation options may be available.
Can I make special requests for my stay at InterContinental Cleveland by IHG?
Absolutely! We strive to accommodate special requests whenever possible. Whether it's room preferences or dietary needs, please contact InterContinental Cleveland by IHG before your stay, and we'll do our best to make your experience memorable.
How can I modify or cancel my reservation online?
You can manage your reservation online through our website or the IHG mobile app. Log in with your booking details to modify or cancel your reservation. For assistance, you can also contact our customer support team.
Does InterContinental Cleveland by IHG offer babysitting or childcare services?
Some of our hotels may offer babysitting or childcare services. Please contact the InterContinental Cleveland by IHG directly to inquire about availability, age requirements, and any associated fees.
What accessibility features are available at InterContinental Cleveland by IHG?
The hotel provides accessible parking, mobility-accessible facilities, and elevators to accommodate guests with disabilities.
Is parking available at the hotel?
Yes, onsite parking and valet parking services are available for guests.
Does InterContinental Cleveland offer free Wi-Fi?
Yes, complimentary Wi-Fi is available in public areas and guest rooms.
Are pets allowed at InterContinental Cleveland by IHG?
No, the hotel does not allow cats or dogs on the premises.
What dining options are available at InterContinental Cleveland?
The hotel features two onsite restaurants and a bar offering a range of cuisines, including fresh sushi and contemporary dishes.
Does the hotel have fitness and wellness facilities?
Yes, guests have free access to a 24-hour fitness center equipped with elliptical machines, treadmills, and free weights, but the hotel does not have a sauna or pool.
What are the check-in and check-out times?
Check-in is at 4:00 PM and check-out is at 12:00 PM.
Are there services to assist with luggage storage?
Yes, baggage storage is available for guests' convenience.
Which nearby places of interest can guests visit around InterContinental Cleveland?
Guests can explore the Cleveland Clinic Main Campus, Cleveland Museum of Art, Natural History Museum, and the Cleveland Botanical Garden nearby.
How can nearby restaurants enhance my stay at InterContinental Cleveland?
Guests can enjoy diverse dining experiences at nearby restaurants such as Table 45, North Coast Cafe, Beefsteak, and Starbucks, offering American cuisine, cafes, and coffee shops within walking distance.
What nearby transportation options can help me access InterContinental Cleveland?
The hotel is connected by the CCF SkyWay bridge, and local shuttle services are available, making it convenient to reach nearby landmarks like the Cleveland Clinic and surrounding areas.
Brand Certified Facts from InterContinental Cleveland by IHG
This information is certified by InterContinental Cleveland by IHG and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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