Hilton Garden Inn Cleveland East/Mayfield Village

4.2
1215 reviews

About

HotelHilton
The Hilton Garden Inn Cleveland East Mayfield Village hotel is conveniently located off Interstate 271 in Mayfield Village, Ohio. We’re within minutes of major corporations such as Progressive, Philips Healthcare, Parker Hannifin, and much more. Our hotel is only 15 miles from Downtown Cleveland, Progressive Field, and Quicken Loans Arena. Business Features at our hotel include complimentary on-site parking, a business center, and complimentary high-speed wired and wireless internet access. Enjoy Guest Rooms which are each equipped with a spacious work desk with Ergonomic Mirra chair by Herman Miller, two telephones, and complimentary high-speed Internet access - wired and wireless. In addition, our rooms feature microwaves, refrigerators, coffee makers, irons and ironing boards, and hair dryers. Hotel amenities include an indoor heated swimming pool, complimentary on-site fitness center equipped with PreCor Fitness equipment, and a complimentary 24-hour business center. Dining Options include: The Garden Grille and Bar restaurant, offering Breakfast and Dinner options and our 24-Hour Pavilion Pantry offering convenience food and sundry items. Our hotel specializes in Meetings and Events, just leave the details to us! Approximately 2,000 square feet of banquet/meeting space, as well as a dedicated, seasoned banquet and sales staff to focus on your special event. We offer high quality and varied catering menus options available to complement any budget. Offering Breakfast, Lunch, Dinner and Break/Snack options for your meeting/event. ***** Everything. Right where you need it. *****

Location

Hilton Garden Inn Cleveland East/Mayfield Village
700 Beta Drive, Cleveland, OH
44143, United States

Hours

Reviews

4.2
1,215 reviews
5 stars
653
4 stars
320
3 stars
122
2 stars
55
1 star
65

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted problems with cleanliness, including dirty rooms, stained carpets, and unclean towels.

Outdated Facilities

Many guests noted that the hotel is showing its age, with outdated decor, old furniture, and maintenance issues.

Staff Performance

While some staff members received praise for their friendliness and helpfulness, others were criticized for poor customer service and lack of attentiveness.

Amenities Discrepancies

Guests expressed disappointment over advertised amenities that were unavailable, such as the hot tub and restaurant services.

Value for Money

Several reviews indicated that the hotel did not meet expectations for the price charged, with many suggesting it felt more like a budget motel.
  • KK
    Kimberly Kawecki
    5 days ago
    5.0
    I had a great experience. Bed was one of the most comfortable I've slept in at a hotel. Location was very quiet. Staff was very helpful and professional. I would definitely recommend and be returning.
  • RH
    ROB HOWARD
    Jan 6, 2026
    4.0
    Hotel isn't the newest but the price was on par. Staff was super friendly. Breakfast was good.
  • LE
    Lanese Ezell
    Jan 1, 2026
    3.0
    Room and bathroom smelled musty. Tub did not drain after showering. Toilet slow to flush. Dresser drawer does not close. Rust spots on everything metal. Front desk staff was nice. We only stayed for 1 night (thank God) and will not come again.
  • DB
    Damien Burrs
    Dec 26, 2025
    5.0
    Enjoyed a very comfortable stay on a very tired night.
  • MW
    Minelly Welch
    Dec 17, 2025
    5.0
    From the beautiful snow on the ground to the lights and the staff everything was amazing!im so happy we chose this hotel! The continental breakfast was everything. The waitress was right in point from customer service to making sure we had our refills on coffee and drinks.

Frequently Asked Questions About Hilton Garden Inn Cleveland East/Mayfield Village

What are the check-in and check-out times at Hilton Garden Inn Cleveland East/Mayfield Village?

Check-in time is 3:00 PM and check-out time is 12:00 PM.

Does Hilton Garden Inn Cleveland East/Mayfield Village allow pets?

Yes, both cats and dogs are welcome at the hotel.