Hilton Garden Inn Cleveland East/Mayfield Village

Reviews

• KE

  Kent Engelmann

  3 days ago
  4.0
  Overall, very nice. The check in was pleasant and easy. The room was clean and comfortable. The hamburger we had was cooked well and tasted great. Negatives: The spa was empty, closed for some reason. This was disappointing as the wife and I were looking forward to relaxing in it. The fitness room was okay. I used a walking machine and the weight machine. I generally use free weights/dumbbells. Though they had a rack for the dumbbells, they had no dumbbells. Two walking machines were out of order. No free breakfast.
• KA

  Kevin Adams

  Feb 16, 2026
  1.0
  2/14/2026-I called ahead and was told yes they have a hot tub. Upon arrival the hot club was closed ( looks like it had been for awhile) and under repairs. The room key cards did not work on 2 of the outside entrances so had to walk around to the front. The only working ice machine was on the 4th floor. The shower pressure in our room was horrible, the shower would shut completely off for 15 seconds then come back on cold then warm back up only to return to a dribble and shut off again. We asked for more towels the 2nd morning and we were told they only had 1 towel available for the two of us. The bed sheets were not put on correctly and we had to remake the bed. The hotel was clean and the restaurant food was good ( cash only or charge to your room no credit card) but the infrastructure of the hotel needs updates and repairs. I would not recommend this hotel and until I find out if these are franchise owned I will not be using this chain again. Very disappointed for a romantic weekend getaway.
• JC

  James Crosby

  Feb 15, 2026
  2.0
  It was cheap but the hotel is in desperate need of an overhaul. Wallpaper was falling off the walls. Drywall patches everywhere. But it's in a good location and good price.
• PS

  Professor Starbaby

  Feb 11, 2026
  3.0
  It is a 3 star hotel. A solid "middle of the road" experience. Cons: Located in a tangled web of interconnected parking lots. Breakfast not included. Ice machine and ice bucket broken. Hot tub, ice machine, and drinking fountains out of order. Pool has a gritty bottom. All food, beverage, and laundry options require cash on as far as I could see. Had trouble making calls with the room phone. Pros: Staff is friendly and helpful. Breakfast can be found nearby. Room, bathroom, and bed were comfortable and clean. Pool was warm and the water was clean.
• CW

  Colleen Walker

  Feb 10, 2026
  2.0
  This hotel is not worth the price or its 3-star rating. The room was extremely hot upon arrival and poorly maintained. While the bed was clean and comfortable, the microwave had burn marks, the toilet didn’t flush properly, and the room felt outdated and unkept. The TV was also far too small for the space. The key card reader was unreliable, and the worst part was someone repeatedly trying to swipe into my room while I was inside, which made me feel very unsafe. It was quiet and near some locations, but overall a very disappointing stay.

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