Business Details
About
Hotel
The Hilton Garden Inn Cleveland East Mayfield Village hotel is conveniently located off Interstate 271 in Mayfield Village, Ohio. We’re within minutes of major corporations such as Progressive, Philips Healthcare, Parker Hannifin, and much more. Our hotel is only 15 miles from Downtown Cleveland, Progressive Field, and Quicken Loans Arena.
Business Features at our hotel include complimentary on-site parking, a business center, and complimentary high-speed wired and wireless internet access.
Enjoy Guest Rooms which are each equipped with a spacious work desk with Ergonomic Mirra chair by Herman Miller, two telephones, and complimentary high-speed Internet access - wired and wireless. In addition, our rooms feature microwaves, refrigerators, coffee makers, irons and ironing boards, and hair dryers.
Hotel amenities include an indoor heated swimming pool, complimentary on-site fitness center equipped with PreCor Fitness equipment, and a complimentary 24-hour business center.
Dining Options include: The Garden Grille and Bar restaurant, offering Breakfast and Dinner options and our 24-Hour Pavilion Pantry offering convenience food and sundry items.
Our hotel specializes in Meetings and Events, just leave the details to us! Approximately 2,000 square feet of banquet/meeting space, as well as a dedicated, seasoned banquet and sales staff to focus on your special event. We offer high quality and varied catering menus options available to complement any budget. Offering Breakfast, Lunch, Dinner and Break/Snack options for your meeting/event.
***** Everything. Right where you need it. *****
Location
Hilton Garden Inn Cleveland East/Mayfield Village
700 Beta Drive, Cleveland, OH
44143, United States
Hours
Reviews
4.2
1,196 reviews
5 stars
640
4 stars
317
3 stars
119
2 stars
55
1 star
65
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted dirty rooms, stained carpets, and unclean bathrooms, with some guests reporting hair and other debris in their accommodations.
Maintenance Problems
Guests frequently mentioned broken amenities, such as non-functioning hot tubs, poor water pressure, and malfunctioning air conditioning units.
Staff Performance
While some guests praised the friendliness and helpfulness of the staff, others reported poor customer service and dismissive attitudes from front desk personnel.
Outdated Facilities
Many reviews noted that the hotel is in need of renovation, with outdated decor, old furniture, and peeling wallpaper being common complaints.
Breakfast and Dining
Several guests expressed dissatisfaction with the breakfast service, including issues with vouchers and the quality of food, while others enjoyed the dining experience.
- JBJames B2 days ago1.0Woke up to NO POWER in the entire hotel this Saturday morning. Paid extra for the hot breakfast included in my room type via booking site. Can’t utilize that, or anything for that matter. 2nd day of stay went to breakfast and they were out of food besides potato’s and bacon lol…
- KGKelly Nagle Gilman5 days ago2.0Location is close to Hillcrest Hospital which we needed but it's in an industrial park; surroundings are not at all inviting. We often like to take a walk around during our stay- this location was not one where we could do that. The rooms were tired- carpet stains, scratched furniture. Misinformation on the website regarding the restaurant- it was not open on Sunday night even though the website says it is, and the menu posted online which we checked before going down the 2nd night is not at all what they serve. The online menu listed meals like Baby Back Ribs, steak, salmon, pasta primavera, bowls and more. Actually, there were about 4 choices, a burger, a few flatbreads, salads. Nothing like advertised. Slow service because only one wait staff and one cook. Disappointing stay. Probably won't return despite it being so close to Hillcrest.
- TATj AdkinsNov 6, 20251.0After we checked in very nice room, we asked about the hot tub main reason I booked this room , (not working) (still worked better than bartender) Called room service to try and order food an was told would have to come down to bar(what's the point of room service) but as we were at bar at least 40 minutes before close the bartender proceeded to clear glasses IN FRONT of us and didn't acknowledge that we were there.... Waited till almost 10 an left back to our room
- TRTony RoncalliOct 28, 20254.0Rooms are a little dated, but this place has everything and excellent service. Restaurant bar is open for breakfast with basics breakfast offerings for a charge. The open 5-9 for dinner with basics breakfast offerings bar style food. The location was very convenient and was near shopping and a lot of great restaurants. I would recommend.
- APAnna PanettiereOct 26, 20252.0Poorly maintained hotel. The wallpaper is peeling, the carpets are badly stained, the gym equipment is broken or missing, the hot tub does not work, WiFi doesn’t work in the rooms. They don’t have the bottles of water for Hilton honors members.
Frequently Asked Questions About Hilton Garden Inn Cleveland East/Mayfield Village
What are the check-in and check-out times at Hilton Garden Inn Cleveland East/Mayfield Village?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Does Hilton Garden Inn Cleveland East/Mayfield Village allow pets?
Yes, both cats and dogs are welcome at the hotel.
Is breakfast available at the Hilton Garden Inn Cleveland East/Mayfield Village?
Yes, breakfast is available at the hotel.
What accessibility features does Hilton Garden Inn Cleveland East/Mayfield Village offer?
The hotel offers accessible parking and an accessible elevator, and it is mobility accessible.
Are there any fitness facilities at the hotel?
Yes, the hotel has a complimentary fitness center equipped with PreCor fitness equipment.
Does Hilton Garden Inn Cleveland East/Mayfield Village provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas with public internet terminals.
Is parking available at Hilton Garden Inn Cleveland East/Mayfield Village?
Yes, free self-parking is available for guests.
What dining options are available at the hotel?
The hotel has The Garden Grille and Bar restaurant offering breakfast and dinner, plus a 24-hour Pavilion Pantry with convenience food and sundry items.
What nearby attractions can I visit when staying at the Hilton Garden Inn Cleveland East/Mayfield Village?
You can visit nearby places such as the 700 Beta Banquet & Conference Center for events, Case Western Reserve University for shopping and bookstore, and Health 360 gym and recreational facilities.
How can nearby places like Case Western Reserve University enhance my stay at Hilton Garden Inn?
Case Western Reserve University nearby offers shopping and cultural activities, providing guests with opportunities for entertainment and exploration during their visit.
Does the proximity to 700 Beta Banquet & Conference Center benefit guests of Hilton Garden Inn Cleveland East?
Yes, guests can conveniently attend events or meetings at the 700 Beta Banquet & Conference Center located nearby.