Business Details
About
Hotel
Hilton Garden Inn Cleveland Downtown is located across the street from Rocket Arena. This is the home of Cleveland's professional basketball team and Cleveland State University's Wolstein Center. The hotel is a preferred partner of the Rock and Roll Hall of Fame and Museum. Guests enjoy a unique connection to one of Cleveland's most iconic attractions.
The hotel offers easy highway access and a prime downtown location. Guests can enjoy easy access to popular spots like Cleveland Stadium and Great Lakes Science Center. Other nearby attractions include Playhouse Square Theater District and House of Blues Cleveland. The East 4th Entertainment District and Huntington Cleveland Convention Center are also in easy reach.
A short drive from the hotel brings guests to Cleveland Clinic and University Hospitals. The area also features the Cleveland Museum of Art and Case Western Reserve University. Guests can visit University Circle and Cleveland Botanical Garden. Other nearby destinations include Cleveland Museum of Natural History and Severance Hall. This is the home of the Cleveland Orchestra. Jacobs Pavilion at Nautica and Cleveland Hopkins International Airport are also close by. Guests can also visit Cleveland Metroparks Zoo.
Location
Hilton Garden Inn Cleveland Downtown
1100 Carnegie Avenue, Cleveland, OH
44115, United States
Hours
Reviews
3.8
2,674 reviews
5 stars
1,129
4 stars
666
3 stars
355
2 stars
212
1 star
312
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff were generally friendly and accommodating, but there were numerous complaints about rudeness and unprofessional behavior from front desk staff.
Cleanliness
Many guests reported issues with room cleanliness, including dirty bathrooms, unmade beds, and unclean common areas.
Room Condition
Rooms were frequently described as outdated and in need of renovation, with complaints about broken fixtures and unpleasant odors.
Parking Issues
Guests faced significant problems with the parking system, including being charged incorrectly and difficulties accessing the parking lot.
Location
The hotel is well-located near Progressive Field and downtown attractions, which was a positive aspect for many guests.
- BSBrandon Shepherd2 days ago4.0The staff is friendly and helpful. The lobby is beautiful. The location is convenient. The parking is easy. The room was pretty mid. Door stuck and the blinds were broken, but the bed is so comfortable. Maybe too comfortable. The minute I laid down half my plans went out the window.
- PAPhil AsdotNov 13, 20254.0This place is a stones throw from all of Cleveland. A great spot.
- KKKayleeNov 10, 20255.0We are here for two nights and three days and so far our first night has been great! Doors are kinda loud but that's because they are heavy!!
- MBMelissa BellamyNov 8, 20254.0Rooms need updated, housekeeping needs a manager to check their work. Expensive parking in a prime location.
- DGDancer GlitterOct 12, 20251.0Absolutely no complaints about the actual hotel However, be WEARY and CAUTIOUS before staying here. Around 17 cars had their windows smashed out. Nothing was taken but everyone has some to file some insurance claims. Obviously the hotel isn’t liable and they were very accommodating with refunds, but this should have been prevented somehow. Another vehicle was stolen the night before and returned today. Won’t be staying here again.
Frequently Asked Questions About Hilton Garden Inn Cleveland Downtown
What are the check-in and check-out times at Hilton Garden Inn Cleveland Downtown?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Is parking available at Hilton Garden Inn Cleveland Downtown?
Yes, parking including self-parking is available at the hotel.
Are pets allowed at Hilton Garden Inn Cleveland Downtown?
Yes, pets including cats and dogs are welcome at the hotel.
Does Hilton Garden Inn Cleveland Downtown offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas with public internet terminals.
What accessibility features does Hilton Garden Inn Cleveland Downtown have?
The hotel offers accessible parking, elevators, and an accessible pool for guests with mobility needs.
Are breakfast and room service available at Hilton Garden Inn Cleveland Downtown?
Breakfast is available and room service is offered at the hotel.
What fitness facilities are available at Hilton Garden Inn Cleveland Downtown?
Guests can use the free fitness center which includes elliptical machines, free weights, treadmills, and weight machines.
What are some nearby dining options to Hilton Garden Inn Cleveland Downtown?
Nearby dining options include Harvey's Sports Bar, Harvey's Bar & Grille, Ginza Sushi House, Solstice Roasters Cafe, and Aladdin's Bakery & Market.
What nearby entertainment and cultural attractions can guests visit near Hilton Garden Inn Cleveland Downtown?
Guests can visit the Rocket Arena, Rock and Roll Hall of Fame and Museum, Playhouse Square Theater District, House of Blues Cleveland, Cleveland Museum of Art, Cleveland Museum of Natural History, Severance Hall, and the Huntington Cleveland Convention Center.
How can guests access the Hilton Garden Inn Cleveland Downtown via public transport or nearby services?
The hotel is located downtown with easy access. Nearby services include bike rentals at Bob's Bike Tours and convenience stores like bp America. Cleveland Hopkins International Airport is also close by for travelers.