Hilton Garden Inn Cleveland Downtown

Reviews

• LT

  Lanyon Ted

  1 day ago
  1.0
  I didn’t expect a simple hotel stay to wear me down the way this one did. From the moment I walked into the room, something felt off — like the space itself was tired, worn out, and ready to give up. The air felt heavy, the lighting felt dim, and the whole room carried that faint, stale smell that makes you wonder how many times it’s been ignored instead of cleaned. The HVAC system was the breaking point. It didn’t just run loudly — it attacked the silence. Every few minutes it would jolt awake with a rattling roar, blasting either freezing air or warm, suffocating humidity. No matter what temperature I set, the room never settled. It felt like the thermostat was mocking me, switching moods every time I started to relax. By the middle of the night, I was lying awake, listening to the machine gasp and clatter, wondering why I paid money to be emotionally bullied by an air conditioner. The room itself didn’t offer any comfort. The carpet looked worn and overdue for a deep clean, and the furniture felt like it had survived too many guests and too few updates. Even small things — like dust in corners or the dullness of the bathroom fixtures — added to the sense that the room had been neglected for far too long. Instead of resting, I felt like I was waiting for the night to be over. The location might be convenient, right across from the stadium and close to downtown spots, but that only made the contrast worse. You step outside into a lively, energetic city, then return to a room that feels drained of life. The emotional whiplash is real. By the time I checked out, I wasn’t just tired — I felt worn down. A hotel stay shouldn’t feel like something you have to recover from. This one did.
• JS

  Julian Sterling

  3 days ago
  5.0
  Was a little unsure about it at first because of the location and modest look of the exterior. However, once inside we found it to be clean and well maintained. The staff was exceptionally friendly and helpful. I especially liked the in and out parking which was only $20 as compared to the other downtown’s price of $35 to $60!!!! The bed was AMAZING!! So, so comfortable and fresh smelling!!
• KM

  Kenny May

  Feb 24, 2026
  2.0
  Everything was okay except for the service in the bar. Margaret needs to get over herself. She was very rude. I will never stay here again and tell others to do the same.
• LL

  Lindsay

  Feb 20, 2026
  5.0
  Great stay. Super clean rooms with many accommodations. The staff is extremely friendly and accommodating. We came to Cleveland for a few local museums and we are so glad we chose Hilton Garden for our stay. This will always be our hotel when coming to Cleveland. Great views if you get a room facing the city!!
• JG

  Jason Goudy

  Jan 24, 2026
  5.0
  I am unable to provide a review as we had to cancel our stay, however, I came here to warn of super.com and their cancelation policy. I paid for a room that included a "free cancelation" and had to pay an extra $15. Due to the severe inclement weather headed to Cleveland Ohio we decided not to make the trip with our to very young children. The cancellation policy requires that I submit a PDF file from a governmental agency regarding where the weather event is to take place in any warnings that are coming with it, even though I used a credit card I had to provide my bank account number and routing numbers to receive the refund as they don't refund to debit or credit cards, I also had to provide proof of address which is not limited to but included a picture of my driver's license, and I also had to show proof of the hotels address wish I just use my booking confirmation for. Now I have to wait 72 hours for them to review my refund claim and make sure that I qualify. Don't ever ever you're super.com to book anything. And I called the hotel to cancel and they said I needed to call Expedia to make the cancellation, as that is you booked it on their end. But Expedia doesn't have my reservation so I had to go through super.com.

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