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Hilton Garden Inn Cleveland Airport

4.2
(1314 reviews)

Business Details

4900 Emerald Court S.W., Cleveland, OH
44135, United States
(216) 898-1898
https://www.hilton.com/en/hotels/cleahgi-hilton-garden-inn-cleveland-airport/

About

HotelHilton
The Hilton Garden Inn Cleveland Airport hotel is conveniently located only two miles from Cleveland Hopkins International Airport via complimentary shuttle service. The International Exposition Center/I-X Center and NASA Glenn Research Center are also located only three miles from the hotel via complimentary shuttle service. Downtown Cleveland, Ohio is only 12 miles and accessible via Interstate 480 and I-71. Complimentary airport shuttle service to and from Ohio's Cleveland Hopkins International Airport, Complimentary on-site parking, Complimentary high-speed wired and wireless Internet access. Enjoy Our Guest Rooms each equipped with: LG LCD Flat Panel Televisions in every room, Spacious work desk with ergonomic Mirra chair by Herman Miller, Two telephones, each with two lines and voicemail, Complimentary high-speed Internet access, Microwave, refrigerator, coffee maker, iron/ironing board, and hairdryer. Hotel Amenities Include: Indoor pool with whirlpool, Complimentary fitness center and Stay Fit Kits, Complimentary 24-hour business center. Dining Options Include: The Great American Grill restaurant offering breakfast, lunch, and dinner, Daily evening room service from 5:00 pm to 10:00 pm, 24-hour Pavilion Pantry offering convenience food items including snacks, beverages, and frozen foods. Our hotel specializes in meetings and events. Just leave the details to us! Over 3,300 square feet of banquet space, Dedicated team to focus on the details, On-site catering with high quality and varied menus to compliment any budget. You can choose from our breakfast, lunch, or dinner menus as well as our beverage and snack menus for your meeting or event. *****Everything. Right where you need it!*****

Location

Hilton Garden Inn Cleveland Airport
4900 Emerald Court S.W., Cleveland, OH
44135, United States

Hours

Reviews

4.2
1,314 reviews
5 stars
685
4 stars
364
3 stars
141
2 stars
48
1 star
76

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customers consistently praised the friendly and accommodating staff, highlighting their helpfulness and exceptional service.

Cleanliness Issues

Several reviews mentioned cleanliness problems, including dirty bathrooms and unkempt rooms, which detracted from the overall experience.

Shuttle Service

The airport shuttle service received mixed reviews, with some guests expressing frustration over long wait times and unclear drop-off locations.

Dining Experience

While some guests enjoyed the food and dining options, others criticized the high prices and quality of the breakfast offerings.

Renovation Concerns

Many guests noted ongoing renovations that affected their stay, including limited access to facilities and a lack of communication about these changes.
  • GB
    gamer bugzz
    2 days ago
    1.0
    Got chemical burns from the pool and they left it open for more people to be endangered hilton really needs to look into this matter and one of the servers at the restaurant was snobby to every guest
  • TT
    tecsmith
    3 days ago
    5.0
    Clean rooms and an efficient front desk. The restaurant service is very good.
  • TC
    Todd cottingham
    3 days ago
    5.0
    Overall great experience with the hotel staff ,very clean hotel comfortable beds and a heated pool very nice
  • EG
    Esau Gonzales
    Feb 16, 2026
    5.0
    A great experience especially the menus for dinner
  • TT
    Tom Tredway
    Jan 13, 2026
    1.0
    Room and facilities are nice enough, but had a disappointing experience with the shuttle. Checked in with my family of four at 7:30pm and was told that the only available shuttle for my flight was 5am - about three hours before my ETD - because shuttles were full. Apparently the shuttle’s load capacity in nine people. Hard to understand how an “airport hotel” has a shuttle with such low capacity. If you’re looking for a hotel with airport shuttle access - look elsewhere.

Brand Certified Facts from Hilton Garden Inn Cleveland Airport

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