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Step into the heart of downtown Cleveland at Crowne Plaza Cleveland at Playhouse Square. Our hotel near Playhouse Square in Cleveland places you steps from the largest theater district outside of New York, surrounded by iconic venues like the KeyBank State Theatre, Connor Palace, and Allen Theatre. Stroll to nearby attractions including the Rock & Roll Hall of Fame, Great Lakes Science Center, and the scenic Lake Erie waterfront.
Whether you’re here for a weekend escape, a show, or a conference, our hotel offers an inspiring hub in one of Cleveland’s most dynamic neighborhoods. Sports fans will appreciate our proximity to Rocket Arena, Progressive Field, and Huntington Bank Field. From cultural discovery to big-ticket events, the best of the city starts right outside our doors.
Inside, you’ll find thoughtful details designed for productivity and restoration. Recharge with a swim in our indoor pool or a session in the 24-hour Fitness Center. Enjoy American cuisine and cocktails at Brel's at Playhouse Square or relax in spacious guest rooms. With flexible meeting space and complimentary Wi-Fi, we make business travel work.
Location
Crowne Plaza Cleveland at Playhouse Square by IHG
1260 Euclid Avenue, Cleveland, OH
44115, United States
Hours
Reviews
4.2
1,615 reviews
5 stars
933
4 stars
379
3 stars
118
2 stars
72
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for friendliness and helpfulness, while others were criticized for rudeness and lack of responsiveness.
Valet Issues
Valet service received significant complaints regarding long wait times and high fees, with some guests expressing frustration over additional charges.
Room Conditions
Rooms were often described as clean but outdated, with issues such as broken TVs, uncomfortable beds, and maintenance problems like lack of hot water.
Location
The hotel is well-located in downtown Cleveland, close to attractions, restaurants, and theaters, which was frequently highlighted as a positive aspect.
Dining Experience
The on-site restaurant received positive feedback for its food quality and service, although some guests found the breakfast options lacking.
- LLLaura LintzNov 18, 20253.0We stayed here for an NFL game, and the staff were friendly and helpful. The front desk was welcoming, valet service was smooth, and daily room service was nice—they made the beds and took the used towels each day. Our first room had a strong mold smell, but the staff quickly moved us to a different room. The second room was better, though a few things needed attention—some light bulbs were out, the TV had a blue tint so we couldn’t watch it, and the left faucet handle was leaking. One downside: many nearby restaurants closed early on Saturday night, so it was hard to find food after our long drive. Overall, the service was good, but the room issues and limited late-night options were disappointing.
- JHJonathan HarrisonNov 16, 20254.0The roo. Was massive and the bed was clean and comfortable. Overall, it's all showing it's age. The fitments worked but everything was a little worn. It was great for a stay on Playhouse Square but aside from the location, I would not seek it out
- SSSarah SevernsNov 12, 20254.0Staff was friendly. Room was clean, lacked sufficient towel bars, need coat hooks, too. Parking very pricey.
- KBKatie BookerNov 8, 20251.0Spent over an hour looking for parking only to find that the $50 valet was the only option. After finally getting that situated and starting the check in process I was then informed that the system wouldn't accept a visa debit card for payment but allowed my to use same said card to book my reservation. Very disappointing
- ABAntoine BocquetOct 31, 20251.0I stayed at the Crowne Plaza for several days and was extremely disappointed with the valet service. I only used it once — on the first night — yet I was charged for it every single day of my stay. Despite multiple calls and emails to the hotel, and their promise to get back to me the same day, I never received any follow-up. This is totally unacceptable — we’re talking about more than $550 wrongly charged to my card. I firmly expect a proper response and a refund regarding this situation. — Antoine B.
Frequently Asked Questions About Crowne Plaza Cleveland at Playhouse Square by IHG
Is there free Wi-Fi available at Crowne Plaza Cleveland at Playhouse Square?
Yes, complimentary Wi-Fi is available at Crowne Plaza Cleveland at Playhouse Square for guests.
What is the cancellation policy at Crowne Plaza Cleveland at Playhouse Square?
The cancellation policy may vary depending on the type of reservation. Please check your booking and contact the hotel or via the IHG One Rewards app.
Can I earn loyalty points for my stay at Crowne Plaza Cleveland at Playhouse Square?
Yes, we at Crowne Plaza Cleveland at Playhouse Square participates in IHG One Rewards, allowing guests to earn points for their stay.
Does Crowne Plaza Cleveland at Playhouse Square have accessible rooms?
Yes, Crowne Plaza Cleveland at Playhouse Square has accessible rooms designed to ensure the comfort of guests with disabilities.
Is there a concierge service available at Crowne Plaza Cleveland at Playhouse Square?
Concierge is available at most of our hotels to connect with guests and assist them in their stay. Please contact the Crowne Plaza Cleveland at Playhouse Square front desk for more information.
Is room service available at Crowne Plaza Cleveland at Playhouse Square?
Yes, room service is available at Crowne Plaza Cleveland at Playhouse Square serving delicious food and drink to your room.
Does your hotel offer free breakfast?
At Crowne Plaza Cleveland at Playhouse Square, free breakfast is not included in every room rate.
Where is the parking?
Valet parking is available at the entrance of Crowne Plaza Cleveland at Playhouse Square and costs USD 44 per day. There are many self-parking options in the area that are not affiliated with the hotel.
What airports are near Crowne Plaza Cleveland at Playhouse Square hotel?
There are two airport options for Crowne Plaza Cleveland at Playhouse Square hotel: Cleveland Hopkins International Airport (CLE) and Akron–Canton Airport (CAK). There are no airport shuttles to or from our hotel.
Does your hotel offer discounts or special packages?
Yes, Crowne Plaza Cleveland at Playhouse Square hotel offers several different packages and special offers to enhance your stay in Cleveland.
What amenities does Crowne Plaza Cleveland at Playhouse Square hotel offer?
At Crowne Plaza Cleveland at Playhouse Square, we are happy to offer thoughtful amenities to enhance your stay. Workout in our Fitness Center, be productive at our Business Center, and stay connected with free Wi-Fi. From an onsite restaurant to meeting and event venues, we provide everything you need for a fantastic stay in Cleveland.
Does Crowne Plaza Cleveland at Playhouse Square have a pool?
Yes, Crowne Plaza Cleveland at Playhouse Square has an indoor pool.
Does Crowne Plaza Cleveland at Playhouse Square have a fitness center?
Yes, Crowne Plaza Cleveland at Playhouse Square has an on-site, 24-hour fitness center.
Does Crowne Plaza Cleveland at Playhouse Square have a restaurant?
Yes, Crowne Plaza Cleveland at Playhouse Square has an on-site restaurant, Brel's at Playhouse Square.
How far is Crowne Plaza Cleveland at Playhouse Square from Playhouse Square?
Crowne Plaza Cleveland at Playhouse Square is approximately 0.5 miles from Playhouse Square.
Does Crowne Plaza Cleveland at Playhouse Square have meeting and event rooms?
Yes, Crowne Plaza Cleveland at Playhouse Square has multiple meeting and event rooms to accommodate gatherings of many sizes.
What are the check-in and check-out times at Crowne Plaza Cleveland at Playhouse Square?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Crowne Plaza Cleveland at Playhouse Square provide accessible parking and rooms?
Yes, the hotel offers accessible parking and has accessible rooms designed for guests with disabilities.
Is free Wi-Fi available for guests at Crowne Plaza Cleveland at Playhouse Square?
Yes, complimentary Wi-Fi is available throughout the hotel for guests.
Are pets allowed at Crowne Plaza Cleveland at Playhouse Square?
No, pets including cats and dogs are not allowed at the hotel.
What dining options are available on site at Crowne Plaza Cleveland at Playhouse Square?
The hotel features Brel's at Playhouse Square, an on-site restaurant and bar serving American cuisine and cocktails.
Does the hotel have a fitness center and pool?
Yes, there is a 24-hour fitness center available for free and an indoor pool at the hotel.
Is valet parking available at the hotel?
Yes, valet parking is available at the entrance for USD 44 per day. Self-parking options are also available nearby but are not affiliated with the hotel.
Are there any nearby entertainment or cultural venues near Crowne Plaza Cleveland at Playhouse Square?
Yes, the hotel is located steps from Playhouse Square, featuring iconic venues like the KeyBank State Theatre, Connor Palace, and Allen Theatre, as well as the Rock & Roll Hall of Fame and Great Lakes Science Center nearby for guests to explore.
What nearby restaurants can guests visit around Crowne Plaza Cleveland at Playhouse Square?
Guests can visit nearby restaurants including The Ghost Light Restaurant & Lounge, Puente Viejo (a taco restaurant), Something Good Social Kitchen, Yours Truly Playhouse Square, and 1942 Tacos and Tequila for diverse dining experiences.
How can guests access financial services close to the hotel?
Chase Bank is located near the hotel, providing convenient banking and financial services to guests during their stay.