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Brand Certified

Best Western Airport Inn & Suites Cleveland

3.7
(1130 reviews)

Business Details

16501 SNOW RD, Cleveland, OH
44142, United States
(216) 267-9364
http://bestwestern.com

About

HotelBest Western
Located in Cleveland,OH, the Best Western Airport Inn & Suites Cleveland is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Airport Inn & Suites Cleveland
16501 SNOW RD, Cleveland, OH
44142, United States

Hours

Reviews

3.7
1,130 reviews
5 stars
457
4 stars
294
3 stars
145
2 stars
85
1 star
149

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted significant cleanliness problems, including dirty rooms, stained linens, and unpleasant odors.

Customer Service

The staff received praise for being friendly and accommodating, although some guests reported unprofessional behavior.

Renovation Concerns

Many guests noted ongoing renovations that affected their stay, with some rooms appearing outdated or in disrepair.

Breakfast Quality

The complimentary breakfast was frequently mentioned as a highlight, with many guests enjoying the variety and quality.

Noise and Safety

Several reviews mentioned noise disturbances from other guests and concerns about safety and maintenance issues.
  • SS
    Stacy Somers
    6 days ago
    5.0
    We booked 2 nights, initially, and then we were going to travel to a different hotel, but because we got such exceptional service from Angelina, we decided to book an additional 2 nights. The room was clean, quiet, and large enough for our family. I love the full size refrigerator, microwave, and small stovetop. It's perfect for families. The beds were comfortable and the shower was clean and updated. Angelina was the best! She gave my kids little extras at breakfast, gave them crayons to enter a coloring contest, let then pick out of a little treasure chest, on being super helpful and friendly. Would highly recommend.
  • JC
    J Cosgray
    Feb 21, 2026
    4.0
    Room was very clean and recently upgraded. Staff was excellent. The 2 inch thick old foam postage stamp pillows on the bed were horrible though. Parking is $10/day if leaving car for a trip
  • NB
    Nicole Brosnatch
    Feb 18, 2026
    5.0
    Clean rooms,friendly staff.
  • NF
    Nick Freed
    Jan 29, 2026
    1.0
    Thick marijuana smoke in the hallways. The room smoke detector had been ripped out of the wall, I assume so the smoke didn't set it off. People up all night partying, blasting music and yelling. Dog running up and down the hallway barking at 5AM, they said it "needed some exercise." I had 11 nights booked for business, I cancelled the remaining 10 nights. It should be called Worst Western instead of Best Western
  • MS
    M Sf
    Jan 28, 2026
    4.0
    Great location for staying close to cleveland airport and the stuffs are very friendly

Brand Certified Facts from Best Western Airport Inn & Suites Cleveland

This information is certified by Best Western Airport Inn & Suites Cleveland and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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