Crowne Plaza Cleveland at Playhouse Square by IHG

Reviews

• HR

  Hannah rummel

  2 days ago
  1.0
  I rarely leave reviews, but this stay was extremely disappointing. We paid for a suite and were given a room with a damaged/unsafe-looking ceiling directly above my child’s sleeping area. This was not just cosmetic it raised real health concerns and made the room feel completely unacceptable for a family stay. On top of that, the TV was not functioning properly, and the breakfast (which we paid for) was honestly one of the worst hotel breakfasts I’ve experienced. The most frustrating part was the front desk interaction. I was treated dismissively and rudely in front of my children when trying to resolve a simple issue, to the point where my 9-year-old even commented on how poorly I was being treated. Management has since responded, but only addressed a duplicate charge not the room condition, service issues, or overall experience. For the price paid, this was far below expectations. I would not stay here again
• SB

  Stacey Bergstresser

  3 days ago
  5.0
  This place was amazing. Staff were very friendly the rooms super clean bed was absolutely the most comfortable bed that we had in awhile from hotels. We normally stay at holiday inn express but we haven’t been to thrilled with them lately so we tried a crowne plaza. Will definitely book these more when available in the area we are traveling. The ONLY thing is they don’t offer the free continental breakfast and the rooms DO NOT have a microwave. We stayed for a guardians game and everything was within walking distance from hotel.
• DS

  Dracodawn stars

  4 days ago
  5.0
  This hotel is perfect for the Playhouse Square downtown Cleveland experience. Its conveniently located where you can do all the fun, exciting, and easy to get to things that you wish to do. Also there are so many restaurants, places to eat, and stores up and down the street. So walking to these places is easy and convenient. The valet parking at the hotel was wroth it and easily accommodating for me. The hotel employees were extremely friendly helpful, and professional. And the rooms were absolutely comfortable and so very relaxing. And very clean too. I had the best stay at this hotel and will definitely stay here again.
• KK

  Kelly Kelley

  4 days ago
  5.0
  I was there for Women's Retreat for Pompe Disease. Very beautiful place and very accommodating. Our room faced the Playhouse sign and we could see everything. The streets are a little confusing as far as driving but we figured it out. I would def stay again.
• SM

  Simon Merrin

  Apr 25, 2026
  2.0
  Room was ok, nothing special. Cold shower, even though this was "fixed" multiple times during my stay. Bins not emptied each day when room was cleaned - they were full. The staff were extremely rude and would ignore you when waiting at the desk to continue their own conversations or use their phones. Service in the breakfast restaurant continued the trend for rude people working there, the manager was micromanaging a new employee on their first day (who was doing a great job, and probably the nicest employee in the place - maybe the manager needed to micromanage her to be more rude like the rest of them). Management telling customers that the employee is new and has a lot to learn, in front of her face, is not a good look! Overall I would not stay here again. If I owned the place I would clear house and start from the ground up! Staff need serious public relations training. Avoid this place like the plague.

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