Business Details
About
Hotel
Say hello to a brand-new hotel experience from Hilton! Tru by Hilton Sharonville is vibrant and affordable yet energetic and relaxing!
Located conveniently off I-75 on Exit 15 just a short drive to I-275 and I-71: this 98 room hotel welcomes you to Re-Charge, Re-Connect and Re-Fuel! Our large front lobby offers a Free Hot Breakfast daily, plentiful outlets for charging, a 24/7 Eat & Sip Market for cravings and engaging spaces in our lounge to play a game of pool or watch the game on our giant media wall! You can also spread out in semi-private alcoves, take a dip in the indoor heated pool or work out in our fitness center. Whatever your need, Tru has it!
Each Guest Room boasts sleep-easy, comfortable beds, a mini-fridge for guest convenience, a large HDTV with a premium channel lineup, more than needed electrical outlets to plug in, relax or get work done in your guestroom with a rolling desk for a mobile productivity! Our state of the art bathrooms offer guest amenities that have you feeling refreshed and ready to start your day. With free Wi-Fi throughout the entire hotel: you can stay connected and print from anywhere with free wireless printing.
Tru to the comforts you expect, Tru affordability, Tru to the brand you’ve come to trust - come stay at Tru by Hilton Sharonville for a Tru-ly Enjoyable Experience! That’s our Tru Promise!
Location
Tru by Hilton Sharonville Cincinnati
11155 Dowlin Drive, Cincinnati, OH
45241, United States
Hours
Reviews
4.2
798 reviews
5 stars
495
4 stars
157
3 stars
48
2 stars
37
1 star
61
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests praised the cleanliness of the rooms and common areas, although some reported issues with dirty bathrooms upon check-in.
Staff Performance
Staff interactions were mixed; while some guests highlighted friendly and helpful staff, others reported rude or unprofessional behavior, particularly at the front desk.
Comfort
Guests generally found the beds comfortable, but some noted issues with noise from neighboring rooms and the highway, impacting sleep quality.
Breakfast Quality
The breakfast received positive feedback for variety and quality, particularly the pancake machine, but some guests felt it lacked options for dietary restrictions.
Check-in Experience
Several reviews mentioned long wait times and confusion during the check-in process, with some guests expressing frustration over hidden fees and deposit policies.
- SWScott Webb2 days ago4.0Clean rooms and friendly service. Only issue was limited desk space for working in evening.
- APA PalmerNov 15, 20255.0Nice hotel wonderful staff.
- JBJohn BolinNov 10, 20253.0Booked the stay with anticipation of being able to use the pool with the kids before event plans in the city. Called ahead of time to see about having access prior to official check in time but was told no. When we arrived, we were able to early checkin by about 30 min, but the staff was not very friendly, and the pool was unusable. The water was cloudy green, with visible film and grime floating. We couldn’t even see the second stair. The rooms were nice and clean, but the pillows had a strange odor of lingering pot/weed smell. They also were pretty worn down and not comfortable. Not what we have experienced with other Hilton brand hotels or other Tru hotels. The breakfast was nice, but when appreciating the staff verbally for their help and service, wasn’t even acknowledged in response even though I spoke directly to their face. They just turned away…. Pretty rude if you ask me.
- EGEonika GeorgiadiNov 5, 20252.0They didn't return 150 dl, they took in advance for possible damage.
- KOKevin OhmerOct 5, 20251.0I generally don’t expect much from Hilton anymore, but Tru by Hilton took disappointment to a whole new level. My wife pregnant with twins and our 2-year-old booked a stay well in advance for my birthday. What was supposed to be a special, stress-free night turned into a complete disaster. We waited in line for an hour and a half just to check in. No staff came to assist. No updates. Just a long line of tired guests and a front desk that looked completely overwhelmed and unprepared. When we finally reached the counter, we were hit with a "deposit" we were never told about despite having already paid in full and being Hilton Honors members. This felt made up on the spot. The manager was completely unhelpful unprofessional, rude, and clearly not equipped to handle even basic guest needs. Once we finally made it to our room, it was dirty (see attached photos), which at this point, sadly, wasn’t even surprising. We asked for extra pillows and a blanket not exactly a luxury request when you're traveling with a pregnant woman carrying twins and were told no. I explained our situation, and we were begrudgingly given one extra pillow and blanket. That’s it. The lack of compassion or flexibility was shocking. You’d think a family who waited nearly two hours to check in with a visibly pregnant woman and a toddler might be treated with a little more empathy. But apparently, that’s not the Tru by Hilton way. To top it off, the entire downstairs smelled like weed and stale beer, like we’d checked into a college dorm, not a family hotel. We ended up missing our birthday dinner reservation because of the check-in delay and had to DoorDash hot dogs to the room. A fitting end to a frustrating and disappointing stay. Bottom line: This was easily one of the worst hotel experiences I’ve ever had. If you’re looking for hospitality, comfort, or basic human decency, look elsewhere. Tru by Hilton did not deliver on even the most basic expectations.
Frequently Asked Questions About Tru by Hilton Sharonville Cincinnati
What are the check-in and check-out times at Tru by Hilton Sharonville Cincinnati?
Check-in time is at 16:00 and check-out time is at 11:00.
Does Tru by Hilton Sharonville Cincinnati offer free breakfast?
Yes, the hotel provides a free buffet breakfast to guests.
Is Tru by Hilton Sharonville Cincinnati pet-friendly?
Yes, both cats and dogs are allowed at the hotel, welcoming pets during your stay.
Does the hotel offer Wi-Fi access throughout the property?
Yes, Wi-Fi is available in public areas, and the hotel provides a public internet terminal for guests.
Are there any accessible features for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and mobility accessible facilities.
What amenities are available for fitness and recreation at the hotel?
Guests can enjoy a free fitness center, an indoor heated pool, and a game room on site.
Does Tru by Hilton Sharonville Cincinnati provide contactless check-in and digital room keys?
Yes, the hotel offers contactless check-in or checkout and digital guest room keys for convenience.
Where can guests find nearby hotels in Sharonville for comparison or backups?
Nearby hotels include Holiday Inn Express & Suites Cincinnati-N/Sharonville, Hilton Garden Inn Cincinnati/Sharonville, Comfort Inn & Suites, Best Western Inn, Hawthorn Extended Stay by Wyndham Cincinnati/Sharonville, Hawthorn Suites by Wyndham Cincinnati Sharonville, and La Quinta Inn & Suites.
What nearby dining options are available around Tru by Hilton Sharonville Cincinnati?
JW'S Sports Cafe, a bar and grill pub, and Bob Evans, an American theme restaurant, are nearby for guests looking to enjoy meals outside the hotel.
What nearby attractions or facilities could guests visit during their stay?
Guests can visit Princeton Baseball Field and Viking Stadium, both popular local sports venues, or explore the Swaminarayan Temple Baps, which is a notable religious and community site nearby.