Business Details
About
HotelTru by Hilton
Say hello to a brand-new hotel experience from Hilton! Tru by Hilton Sharonville is vibrant and affordable yet energetic and relaxing!
Located conveniently off I-75 on Exit 15 just a short drive to I-275 and I-71: this 98 room hotel welcomes you to Re-Charge, Re-Connect and Re-Fuel! Our large front lobby offers a Free Hot Breakfast daily, plentiful outlets for charging, a 24/7 Eat & Sip Market for cravings and engaging spaces in our lounge to play a game of pool or watch the game on our giant media wall! You can also spread out in semi-private alcoves, take a dip in the indoor heated pool or work out in our fitness center. Whatever your need, Tru has it!
Each Guest Room boasts sleep-easy, comfortable beds, a mini-fridge for guest convenience, a large HDTV with a premium channel lineup, more than needed electrical outlets to plug in, relax or get work done in your guestroom with a rolling desk for a mobile productivity! Our state of the art bathrooms offer guest amenities that have you feeling refreshed and ready to start your day. With free Wi-Fi throughout the entire hotel: you can stay connected and print from anywhere with free wireless printing.
Tru to the comforts you expect, Tru affordability, Tru to the brand you’ve come to trust - come stay at Tru by Hilton Sharonville for a Tru-ly Enjoyable Experience! That’s our Tru Promise!
Location
Tru by Hilton Sharonville Cincinnati
11155 Dowlin Drive, Cincinnati, OH
45241, United States
Hours
Reviews
4.2
813 reviews
5 stars
500
4 stars
162
3 stars
48
2 stars
40
1 star
63
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Multiple reviews highlighted unprofessional and rude behavior from front desk staff, impacting overall guest experience.
Cleanliness
Guests generally praised the cleanliness of the rooms and common areas, although some reported issues with specific rooms.
Noise Issues
Several customers complained about noise disturbances from other guests and external sources, affecting their sleep quality.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests appreciating the variety while others found it lacking.
Pet Policy
The pet fee of $75 was frequently mentioned as excessive and unexpected, leading to dissatisfaction among pet owners.
- EBE BargaJan 4, 20261.0Room had a very bad smell of dog. I’m allergic and was up all night coughing and now I’m sick. The evening staff was rude to the kids and the pool area was not clean and was too loud. The breakfast was okay, the sausage and eggs both should have been cooked longer. Very disappointed because I typically always stay at Hilton properties and have never had this experience.
- BYBruno YearnsDec 31, 20254.0Maybe the area will be fixed up when the construction around is done. We had no problems . The front desk lady wasn't the friendlyist .the indoor pool was kinda strong with the chlorain. And the bed was that comfortable. But not a bad experience..just wouldn't be my first choice.
- WWWhitney WilliamsDec 25, 20254.0Very clean but staff weren't friendly which is odd because I encountered quite a few within my visit. The initial guy at check in was helpful but after that downhill. Great hotel overall but the staff, no microwave in the room or closet space did it for me. But there is a pool table and restrooms on main floor that adds to it
- AAAliceDec 15, 20252.0The front staff ladies are extremely rude, specifically the one with shorter hair. Both the check in and check out experience with her was my first experience of people from OH and immediately left a bad taste in my mouth. Our room was clean, only thing I’m not sure about was that there was nonstop noise on the floor on top of us throughout the entire night, I couldn’t really sleep at all. It was stomping, things being dropped, etc. I’m not sure if that was another customer or what but the location was a good location, hotel looks very new, modern. Experience would’ve been 10x better with a friendly staff, they are the face to the business. It should be friendly staff not someone dismissive or rude for no given reason, seems like she hates her job.
- SCSara ConnorsDec 15, 20251.0We stayed here last night, and after more than 10 years of frequent travel to and from Florida, this was the worst hotel experience we have had. We booked this hotel because it advertised itself as pet friendly. In over a decade of staying at chain hotels, we have never paid more than $25 for a pet. We were shocked to learn at check in that the fee was $75. We had already booked online and driven 13 hours to get there, so we were exhausted and felt stuck. This fee felt like a cash grab. At over $100 Canadian, the value was not there. We will not stay at any Tru property again. The front desk experience made things worse. The staff member did not greet or welcome us and came across as rude. It felt like we were interrupting her while she was on her Facebook. Breakfast was also disappointing. The options were the usual unhealthy items like donuts, sausage, and sugary juice. After so many years of travel, it is frustrating to see hotels still offering such poor food choices. NEVER AGAIN
Frequently Asked Questions About Tru by Hilton Sharonville Cincinnati
What are the check-in and check-out times at Tru by Hilton Sharonville Cincinnati?
Check-in time is at 16:00 and check-out time is at 11:00.
Does Tru by Hilton Sharonville Cincinnati offer free breakfast?
Yes, the hotel provides a free buffet breakfast to guests.
Is Tru by Hilton Sharonville Cincinnati pet-friendly?
Yes, both cats and dogs are allowed at the hotel, welcoming pets during your stay.
Does the hotel offer Wi-Fi access throughout the property?
Yes, Wi-Fi is available in public areas, and the hotel provides a public internet terminal for guests.
Are there any accessible features for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and mobility accessible facilities.
What amenities are available for fitness and recreation at the hotel?
Guests can enjoy a free fitness center, an indoor heated pool, and a game room on site.
Does Tru by Hilton Sharonville Cincinnati provide contactless check-in and digital room keys?
Yes, the hotel offers contactless check-in or checkout and digital guest room keys for convenience.
Where can guests find nearby hotels in Sharonville for comparison or backups?
Nearby hotels include Holiday Inn Express & Suites Cincinnati-N/Sharonville, Hilton Garden Inn Cincinnati/Sharonville, Comfort Inn & Suites, Best Western Inn, Hawthorn Extended Stay by Wyndham Cincinnati/Sharonville, Hawthorn Suites by Wyndham Cincinnati Sharonville, and La Quinta Inn & Suites.
What nearby dining options are available around Tru by Hilton Sharonville Cincinnati?
JW'S Sports Cafe, a bar and grill pub, and Bob Evans, an American theme restaurant, are nearby for guests looking to enjoy meals outside the hotel.
What nearby attractions or facilities could guests visit during their stay?
Guests can visit Princeton Baseball Field and Viking Stadium, both popular local sports venues, or explore the Swaminarayan Temple Baps, which is a notable religious and community site nearby.