The Cincinnatian Hotel, Curio Collection by Hilton

Reviews

• FP

  Former CEO & Partner.

  4 days ago
  2.0
  UPDATED Multiple times: Initial response: an apology. contact us.Second response the same. No offer to address when contacted. Just apology. My response: see questions below 1) Who responded? How am I to contact? (No contact provided) 2) What do you wish to do? (PLEASE share for all concerned(e.g., and potential customers before I call the unmentioned responder to address) MANAGEMENTS RESPONSE: NONE. Been more than a month. Clearly, they DO NOT CARE. Will stay elsewhere. Ironically, the hotel was about to get a conference booking, but the lack of follow-up cost them. Doubt they care! Unreal stay. One of the most disappointing in many, many years. Staff courteous, but could or did nothing to address issues! $350 + tax for a renovated suite....1 sink with a stopper that did not work. 1 sink clogged. Bathroom door missing the entire pull and latch. Shower valve worn-out making it difficult to shut off. Pull valve in shower worn-out, thus, made a wonderful clacking noise. Kids making lots of noise in hallways and the lobby (echo's throughout atrium and up to the internal rooms). I could go on with issues. Next trip will not stay here unless comp'd due to these issues and those overheard at the desk while listening to other customers. Rooms: 1 Service: 4 Location: 4
• SM

  Samantha Manriquez

  Feb 25, 2026
  1.0
  Went there for the weekend on February 13th until the 15th. We paid for early check-in and check out at 11am we didn't even get into a room until 1pm. We didn't even get the room we paid for since one of the lady at the front offered us a room that was connected to another and said it was like the one we had just connected we told her no thank you cuz we didn't want that. Then another lady just throws us in it and we just accepted it there was a huge gap under the front door we heard our neighbors the entire time there was a hole in the wall The beds extremely uncomfortable and then our jacuzzi airs to the tubs kept going off went down to the front desk at 2:00 a.m. on the 14th cuz it kept going off every hour the guy said the thing wasn't even on and unplugged it just to be safe and said he'd have maintenance come and check it out we left early on the 14th to go do what we want it to do and let the front desk know we were leaving if they could have maintenance check it out came back around 9:00 p.m. The tub was never fixed so we just hoped it wouldn't go off again around 12:00 a.m. start it going off we went downstairs The lady who gave us the room said she had nothing else available and that she's so sorry and that maintenance will be there in the morning and her manager will be here and we've told her like we got restless sleep the night before because of this and we're not doing it again so we left. This place is claiming they gave us our refund through booking.com booking.com is claiming that they never got one and they tried reaching out and this hotel is refusing to give us our refund.
• FR

  Floyd Russo

  Feb 18, 2026
  5.0
  I stayed at the The Cincinnatian Hotel on Valentine’s Day to make it a special night. I called ahead and spoke with the manager, Soufiane, to make sure we would have a nice room, and he did not disappoint the room was excellent. I stopped by earlier in the day to drop off flowers and a few things, and everything went smoothly. I did notice the TV wasn’t turning on and mentioned it on my way out, and Soufiane had it fixed by the time I returned. Overall, it was a great stay. The staff was very welcoming, and Soufiane went out of his way to make sure everything was perfect.
• MF

  Mario Franco

  Feb 11, 2026
  1.0
  Last month I stayed in for one night and my room was broken into while I went out for dinner. The hotel does not cameras in the elevators or any floors. You don’t need a key to use the elevators. For a hotel being downtown this is a major problem. There’s a cafe that connects to the lobby so basically anyone can go in. I spoke with the managers about this issues and was patient and polite about it. Still, they took no responsibility whatsoever. All I asked was for some compensation that can go through their insurance and to adjust their security system so it doesn’t happen to anybody else. This was pretty agitating as I travel quite often for work and I have never had an incident like this before. Basically, they did nothing about this issue. I don’t recommend you to stay here but if you do, be mindful their security is very limited.
• TW

  T. Westerhaus

  Feb 9, 2026
  1.0
  Terrible...if I could give this place NEGATIVE stars, I would. We travel a lot and I have never had a worse experience than this place. Amr, the hotel Manager, is very condescending, rude and lies. We parked our car at his valet, the valet parked it in a garage and the garage issued us a ticket for $229 for failure to pay. When I called to figure out what went on, Amr made me hunt down the garage to deal with this issue that his hotel caused me. Instead of acknowledging the mistake and making it right, he gets defensive and mean. He even hung up on me. He makes false promises, he said repeatedly that they would refund us the amount we incurred on the tickets...almost 4 months since our stay, we have never seen payment. On my repeated conversations with Amr he promises he will look into it/follow up and he doesn’t. I wouldn’t NOT stay here…MANY better places around who actually care about their customers. Funny way to treat a long time elite Hilton loyalty member.

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