Certified by Hilton Cincinnati Netherland Plaza • Mar 01, 2026
HotelHilton
The historic Hilton Cincinnati Netherland Plaza is a ‘must-see’ hotel in the heart of downtown Cincinnati. From rare Brazilian rosewood paneling and two-story ceiling murals to stylish guest rooms and the renowned restaurant, Orchids at Palm Court, experience an unforgettable stay at this AAA Four-Diamond hotel. Shopping at Saks Fifth Avenue, Tiffany & Co. and Macy’s are just a skywalk away and the complimentary shuttle to the Horseshoe Casino will make planning evening entertainment convenient and carefree.
Location
Certified by Hilton Cincinnati Netherland Plaza • Mar 01, 2026
Certified by Hilton Cincinnati Netherland Plaza • Mar 01, 2026
Reviews
4.1
5,099 reviews
5 stars
2,688
4 stars
1,202
3 stars
527
2 stars
275
1 star
407
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, highlighting specific individuals who went above and beyond.
Room Condition
Numerous reviews indicated that the rooms are outdated, poorly maintained, and in need of significant renovations.
Location
The hotel is well-located in downtown Cincinnati, with easy access to attractions and restaurants.
Cleanliness Issues
Several guests reported cleanliness problems, including dirty rooms, stained sheets, and maintenance issues.
Dining Experience
While some enjoyed the dining options, others noted poor service and food quality in the restaurant.
RT
Richard Turpin
Jan 7, 2026
5.0
Very elegant and upscale
LL
Lynda
Jan 3, 2026
5.0
Didn't get to stay because my show was cancelled they didn't charge me for cancellation super nice and friendly staff
NQ
Nickolas Quartez
Jan 1, 2026
3.0
Nice location downtown. Everything is old. They're trying to uphold the fancy 1920's look but their handy men are lacking.
FF
Father Martin Fox
Dec 30, 2025
3.0
The Netherland Plaza is a once, and I hope, future, great hotel that right now is less than that.
Plusses: the public areas are so beautiful. The Palm Court is a great place to be for drinks, for music, for a meal. The dinner I had in the 1931 restaurant on my visit last year was fine, not memorable. There are really excellent restaurants within walking distance, and I don't expect the hotel to match them.
The downtown location is great for Fountain Square, the convention center and other attractions. The room was clean, quiet and what I expected. The rates currently are reasonable -- but, I strongly suspect that is tied to the problems I'm about to mention.
It is no secret that there have been some crime issues in downtown Cincinnati; all I can say is that the area around Fountain Square was well lit and well populated on Sunday and Monday evenings and I didn't feel at all unsafe.
The personnel in the hotel were all friendly and professional.
Negatives: with the Carew Tower vacant, the Arcade that used to be so lively is now a little creepy. The adjacent Mabley Garage lobby is shabby, despite the cost to park there being higher than a garage just a block away that is much better maintained.
The Netherland Plaza is currently facing financial difficulties, and it shows: there are any number of visible maintenance issues, from rooms and public areas needing paint and plaster repairs, to seats in the restaurant that need the naugahyde coverings to be replaced. The buffet breakfast would be adequate, but for embarrassingly bad scrambled eggs, which are pretty central to a breakfast buffet! Both on my visit last December, and this week, the eggs were terrible. Everything points to a lack of proper care.
These things won't cause me to rule out staying at the Netherland the next time I visit downtown Cincinnati, but the picture is troubling. I really hope the problems can be addressed.
KR
Kyle Reser
Dec 20, 2025
1.0
12/20/25 this morning Seating hostess was EXTREMELY rude and demeaning to my wife and I after asking a simple question about breakfast (paid for it online and asked how we go about redeeming it)
We promptly checked out after that to never return without eating. I paid too much for my wife to get disrespected by the staff, that is a major line that was crossed. We were polite and asked a simple question
Parking is not included in the price, expect another 35 ontop for that. Menu prices are insanely high. After you get over the initial wow factor of the art deco atmosphere it was not a good experience what so ever.
less amenities available that a 2 star hotel. System was down to go to bar or restaurant. Nowhere in room to heat up food. They told us to go somewhere else to eat.
Frequently Asked Questions About Hilton Cincinnati Netherland Plaza
What are the check-in and check-out times at Hilton Cincinnati Netherland Plaza?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Does Hilton Cincinnati Netherland Plaza provide parking options?
Yes, both self-parking and valet parking are available at the hotel.
Is Hilton Cincinnati Netherland Plaza accessible for guests with mobility needs?
Yes, the hotel is mobility accessible, with accessible parking and elevator facilities.
Are pets allowed at Hilton Cincinnati Netherland Plaza?
Yes, both dogs and cats are welcome at the hotel.
What dining options are available at Hilton Cincinnati Netherland Plaza?
The hotel features six restaurants, including the renowned Orchids at Palm Court, and has a bar called The Bar at Palm Court.
Does Hilton Cincinnati Netherland Plaza offer Wi-Fi and business amenities?
Yes, free Wi-Fi is available in public areas, and there is a business center on-site.
What eco-friendly practices does Hilton Cincinnati Netherland Plaza follow?
The hotel holds ISO14001, ISO50001, and Hilton LightStay certifications, uses compostable food containers and cutlery, recycles some waste, and has an energy conservation program.
What are some nearby places guests might visit during their stay?
Guests can visit the Fifth Street Gallery for art, Auntie Anne's for a snack, and the I Love Cincinnati Shop for souvenirs and gifts, all located close to the hotel.
Is there convenient transit or shuttle service near Hilton Cincinnati Netherland Plaza?
The hotel offers a complimentary shuttle to the Horseshoe Casino, making evening entertainment accessible.
Are there any wellness or beauty services nearby the Hilton Cincinnati Netherland Plaza?
Yes, nearby you can find Paragon Salons Inc and Elite Nails for beauty services, as well as Knead It Massage Therapy for massage treatments.
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