Hilton Cincinnati Netherland Plaza

Reviews

• TS

  Twyla Stewart

  1 day ago
  1.0
  The service was terrible! They don't answer the phone. I had to ask for the same thing 4 times, including walking to the front desk because guest services never answer the phone. Such a beautiful, well-located hotel, but I would never stay there again.
• JP

  Joseph Putnam

  Nov 16, 2025
  5.0
  The Hotel is an experience. We loved staying here and Cincinnati generally is amazing. My issues were number one with the room we had. The mattress we had in our room left us needing a chiropractic adjustment by the time we left. The room was understandably small and I honestly liked that the bathrooms were kept all original. Beyond our issues with he bed, I'd say that the service fell flat when we ran into issue with our stay. My wife booked this trip. Which had us staying at a gold status level rather than the diamond executive status that I am used to.. she screwed up here but she didn't know. I just feel like they treated us poorly when we ran into customer service issues. Everything costs money but I was surprised with the tone that I was approached with.
• JK

  Julia Keogh

  Nov 3, 2025
  1.0
  SCAM!! If I could give this place zero stars, I would. We woke up on the morning after our stay to a $700 room charge. When we went to the front desk to ask what was going on, we were told there was a $700 bar tab closed and “charged to our room number” at almost midnight the night before. We explained to the people working at the front desk and security that this could not possibly have been us. We went out to dinner down the street Saturday evening and had a few drinks at a local sports bar that night and were in bed by 11pm. We never entered the bar. When they showed us the receipt, there was a completely different room number written down, then scribbled out to put our number and name. There were 20+ charges on the receipt. There’s no way 2 people could have ran up a tab like that period. What I think actually happened? I think they allowed someone to run up a $700 bar tab and get so drunk they couldn’t speak or even pay, they gave the wrong room number (originally 2350). Then they looked it up and realized that nobody was staying in that room and they didn’t want to get stiffed so they wrote 2315 (our room number) and looked up who was staying and just wrote in our names. You can clearly tell it was not our signature. It wasn’t even a signature at all. Just a printed name. The people working the front desk treated us awful. You could tell they thought we were guilty of running up a bar tab we couldn’t pay for. One lady went as far as to ask us if we had a friend that was playing a joke. We told them to pull the cameras and they would clearly see it wasn’t us. They claimed there was no one there that was capable of doing that until Monday morning. We asked them if they needed a picture of us for the person that was coming in Monday to be able to look at since this person clearly would have no idea who we were or what we looked at. They wouldn’t take any photos or proof of our identity. And guess what.. Monday came and they won’t return our calls. Nobody has checked the cameras. And we got charged over $1,000 for a one-night stay. We stayed here overnight to enjoy a nice date night away before going to the game on Sunday and now we will spend the next X amount of days trying to get this sorted out with the credit card company. DO NOT STAY HERE UNLESS YOU WANT TO GET SCAMMED.
• RM

  Richard Macklen

  Nov 2, 2025
  3.0
  The hotel and lobby definitely feels like you stepped into a time machine. Done up with art deco, like the empire state building. I love how they try to preserve its historic charm! The location is excellent also, walkable to a lot of Cincy attractions. Where it lacks is in the rooms themselves, Old, banged up, needing some TLC. I've stayed in many Hiltons around the country and this one probably needs the most work. Found stained sheets, blankets, and mattresses that made my wife and I change rooms 3 times. The front desk was more than accommodating though. Not the worst hotel I've ever stayed in but would like to see some improvements before I stay here again.
• AO

  Adam Ohneck

  Oct 30, 2025
  1.0
  It's beautiful but I was stuck on an elevator with my 3 yo daughter. When I went to tell the lady at the desk about this she told me, Well things just happen sometimes. It really upset me. My diamond account revied no points for the visit. They also took my deposit. I'm a diamond member with Hilton. I feel like she intentionally stole my deposit for absolutely no reason. I have never not received my deposit back. I paid $600 for my room to have a good time with my kid. I will never return. She made me feel uncomfortable to even walk through the lobby. I will be reporting her today. They also charged me around $100 just to park at the hotel over my stay. Do not ever go to a gas station near downtown. Reminded me of the hood in Chicago. If you look up the gas stations their photos are of shooting and police. I will never stay downtown Cincinnati again. Also, my sheet had a stain and multiple holes in the sheet. The plastic to the air-conditioner was hanging off the wall. There was liquid on the walls. Ive never stayed at such a nasty Hilton in my life. It's beautiful outside the room. That's about it. Horrible experience

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