Best Western Plus Hannaford Inn & Suites

Reviews

• DB

  David Bouwkamp

  1 day ago
  5.0
  We rented one of the suites with a kitchen. The room was clean and quiet (on the opposite side of the freeway). The bed was a little soft, but ultimately comfortable. Even though there is a kitchen, there is nothing in the cupboards. There was a note that you could call the office if you needed something, but I'm not sure if that would include materials for cooking. Breakfast was very good. The coffee from the carafe was better than the coffee from the machine.
• TB

  tim bowers

  Apr 25, 2026
  4.0
  This best western was clean, front desk was friendly. Our stay was nice. Breakfast gets a satisfactory. Just the basics of what you need, though they probably should have removed the moldy orange. I would definitely stay here again.
• AR

  Aimée Robidoux

  Apr 19, 2026
  4.0
  I really loved the room here. It was super huge way more spacious than most hotel rooms that I've had. There was a little love seat and table along with a kitchen area and a desk set up so you could work while there. The bed was super comfortable as were the pillows. Nice and firm. The shower head stole the show, it was absolutely mind-blowing. It's one of those square waterfall ones and I didn't want to get out of the shower lol My biggest negative was a that one of their workers was doing maintenance in the room right next to mine at 8:00 a.m. And after traveling all day that was not something I appreciated being woken up by. They also have a great cappuccino machine in the lobby which I didn't find out about until my second day there, so that was a bummer but it's a fantastic machine. Staff were friendly but not over the top or out of their way... Location was great as well to get around town. Parking lot was a mess. Half of it was coneed off at the entrance and spots that were near the doors. We're filled with large Vans and construction vehicles, trash cans, materials. Things like that is just annoying for people coming and going with luggage To have to park far away in a barely lit parking lot. Overall, it was a good stay with a great location, I would go back.
• DN

  Daisy Natalia

  Apr 1, 2026
  2.0
  My husband, my 9 years old boy and I arrived at March 30th, 2026 around 3.30 PM. Check in process was smooth at the beginning but then the nightmare has began. The front desk lady asked if we want to get the first floor or second and I said 1st would be better then she gave me the key with my room number on it. My 9 years old ran to the room to find the room wasn't even a room but storage!!! ( first 3 pictures) I walked back to the lady and told her what happened, but not even sorry that I got but ..." Well, the system showed that the room is available so I gave it to you! " and I said, maybe the housekeeper wasn't even giving you an update? And then my husband said, maybe they forgot. So I went back and took some pictures and showed it to her. She said... " I know!! I know! The room is dirty! " I said, its not about dirty, but that room is storage room!! She said ...No, its dirty I know! I was like.. wow OK. Just get me another room. She said, " Now you have to go to the second floor! " I have no other choice so I said OK. I told her, make sure the room is really clean right now. So she went upstairs to check. She finally back downstairs and gave is the key and said the room is ready. When we get inside, I found out that refrigerator is damage. ( 3rd and 4th pictures) and actually scratched some skin on my hand when I was on that area. Don't get it wrong, the fridge is still cold. But the damages at their door made it dangerous especially if they have some little kids. I let it go since I only stayed for 2 nights and have no small kid. Then, my 9 years old asked if the hotel has any playground area for the kids since the pool still closed. Rudely, she answered, playground is at the back. Go out, and make a right. On the back there, that's where the playground is. My boy was so excited and ran just to find an empty road with some construction stuff on it. No playground, nothing. And then I went back and asked, she said. No. Only that place. I asked again if there is a playground for the kids around the area, doesn't have to be at the hotel. She didn't even look at me in my eye, her eyes was focusing on her laptop and rudely just brushed me off, sounded like she didn't want to answer me. Oit of curiosity, I walked behind her since she was sitting on the lobby area behind the coffee table to look what was so important that made her acted like that, turned out, she was on FB!!! My son was so disappointed. No sorry, nothing, just no and no and no. She was sooo rude! I think this would be my first and last for me to stay at Bestern West. I told my friend that helped me booked the hotel, she told me that she booked me BW Plus and plus is always more than the regular BW. She was mad! The hallway is dirty too, and the most inconvenient, the ice machine is only on the first floor! 🤦‍♀️🤦‍♀️🤦‍♀️. Pls fix your management. This experience is crazy for us! No more Best Western!!!!
• RD

  Richard Dine

  Feb 16, 2026
  1.0
  Horrible stay. No hot water. Didn’t restock breakfast. Worth paying extra to stay somewhere else. Just an update, best Western reached out to me and said they would remedy this and no one has even contacted me. Not only is the hotel bad but the Best Western customer service department is even worse.

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