Holiday Inn Express Cleveland Airport - Brook Park by IHG

Reviews

• GH

  Greg Hardig

  Nov 14, 2025
  4.0
  Great space and location. Parking can be tricky but safe.
• HK

  Hope Schaefer Kemps

  Nov 2, 2025
  5.0
  Great hotel! Lots of breakfast options and the rooms were well cared for. Also appreciated that they had a shuttle to the airport even though we didn't use it. Walls were thin and you could hear everything but otherwise excellent!
• PH

  Pam Hobbs

  Oct 20, 2025
  5.0
  Spacious room. Super comfortable bed and great variety for complimentary breakfast.
• RU

  Rob Unger

  Oct 2, 2025
  1.0
  I was in the cleveland area for work. My trip was extended by a day at the last minute from my customer. I booked a non refundable room, but when I called to modify it to check in a day later I was told I would have to pay for another night. Mind you I hold a diamond status with IHG hotels, yet they were still uncooperative in rescheduling my stay a day later. I will never stay at this holiday inn again and don't recommend any one to stay at a hotel with such horrible business practices for their most loyal customers. Look at the post from the owner. What a terrible business man. I didnt ask for a refund, I didnt want to cancel. All I wanted to do was modify it for a day later. I have had many ihg hotels accomadte to modify my stay for a day later when booking pre paid or non refundable. What a crook. Will be telling everyone to avoid giving any business to this person. Not surprised after reading a reply from the owner on a different comment that he tried to "replicate" a smell but was unable to. Basically calling the person that left the review a liar. SmH. Horrible horrible way to run a buisness.
• AB

  Al Bearden

  Sep 29, 2025
  1.0
  RESPONSE TO HOTEL REPLY: This has nothing to do with Hotels.com as they only charged me one night as "no show" because of your error, a night I would have paid for anyway –fair enough. "...not true, it's just we don't have a information." I call BS, that's what bad customer service is. You clearly saw I added a night with your reservation clerk at the time I originally notified you I would be 24 hours late. How much more proof do you need? How about giving me the benefit of the doubt? Decent customer service would have been: "We are very sorry our employees did not take proper notes and poorly handled your request as they forgot to notify our system/administration that you would be arriving 24 hours late and we have no record. However, we are happy to add one additional day at the same rate to your one day extension reservation we already made since we handled your issue improperly. This is our fault let us make this situation right!" –could have been done. But you choose instead to not believe me and charged me more and did not honor the original rate. How foolish and short sighted, you've lost thousands in future revenue and have added a one star review. ORIGINAL POST: I had a family emergency and I had to delay my trip by one day at the last minute. Because it was booked through Expedia and within 24 hours, I was unable to make any sort of cancellations or changes. Fair enough. So I called the hotel and asked them to please check me in prior to my arriving a day late so as to save the one of two nights without penalty. The woman did so and told me that the “audit” that night would take care of it and I didn’t think any more of it. When I arrived, it turns out the whole booking had been canceled as a “no-show” and Hotels.com would not reinstate stay but it was the Holiday Inn’s fault because the woman that I spoke to left no notes, and they did not believe me that I spoke to someone, because, “we cannot corroborate”. May as well have called me a liar. Don’t stay here, complete BS and very poor customer service. Funny thing is this is now a regular stop and they will lose thousands in hotel revenue -a bit of consolation I suppose

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