Holiday Inn Express Cleveland Airport - Brook Park by IHG

Reviews

• CP

  Chris Parks

  2 days ago
  5.0
  I like this Patel Hotel. Rooms are clean, modern. Very close to the airport. I would stay again recommend to others. Only 3 floors so not a lot of people crowded everywhere.
• CS

  Caged Smoke

  3 days ago
  1.0
  Avoid this property! This is a franchise and not ihg owned, but my experience at this hotel and with the manager, Rajneesh, has deeply eroded my confidence in the ihg brand. After extensive research, the best property in the Cleveland Airport area is going to be the Orbit Hotel or the Hampton Inn. Do your research and read reviews so that you don’t make the same mistake I did by assuming you will have an ihg corporate owned property experience at this franchise owned property. Unfortunately, at this property you will NOT have an experience consistent with the ihg brand and your platinum or diamond status with ihg will not be recognized or appreciated. At this point, I’ve communicated with multiple other parties who have left reviews and am currently in the process of working with the Ohio Attorney General’s Consumer Protection Division regarding several deceptive practices that appear to be consistently happening at this property. One of these is marking and billing customers as “No Shows” and then charging them manually upon arrival and bypassing ihg’s loyalty program and reservation system. If this has happened to you, please contact the Ohio Attorney General’s Consumer Protection Division and let them know what you experienced. Additionally, employees are directed to across the board not permit a late checkout, regardless of ihg status. I’ve received confirmation of this from two separate employees. In my case, I made my paid reservation through the ihg app at 2am while sitting on the tarmac after a diverted flight. Despite a phone call within minutes to let the front desk know that I’d just made the reservation and would be arriving within an hour or so, I was marked and billed as a no show and then my room was documented manually. There were other very dishonest things that happened, which have been reported to the Ohio Attorney General’s Office. This property is a blemish on the ihg brand and hurts the ihg brand image and experiences like what I had here decreases brand loyalty and makes it more likely that I will choose another hotel brand in my extensive and frequent travel. NOTE: Take a moment to look at the negative reviews on the ihg app and then take the time to read the management responses. How complaints and dissatisfied customers are handled is very revealing in regards to the lack of customer service and the type of franchisee you will be dealing with if you stay at this property.
• GM

  Guillo Maldonado

  Mar 10, 2026
  1.0
  I was going to stay at this location but two cockroaches ran across the bed. I left and they are still trying to charge me $187.83. No thanks. Absolutely disgusting
• MS

  Matt Spiess

  Mar 10, 2026
  1.0
  Easily the worst Holiday Inn I’ve stayed in. Terrible parking, excessive road noise, extremely slow, elevators, cramped and cluttered lobby. And to top it off, no hot water for the shower. I would Try a red roof or a best western before I come back to this place.. I had no problem with the staff.
• BA

  Burcus Ana-Maria

  Feb 26, 2026
  5.0
  I liked the hotel, the staff is friendly. The continental breakfast was appreciated...we would have liked more bacon hahah, it was only one day. The back stairscase newds to be vacuumed. The room was clean. I will definitely go back here next time in Cleveland

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