Location.com logo
Brand Certified

Hampton Inn Rochester-Webster

4.3
(620 reviews)

Business Details

878 Hard Road, Webster, NY
14580, United States
(585) 671-2050
https://www.hilton.com/en/hotels/rocwbhx-hampton-rochester-webster/

About

HotelHampton Inn
The Hampton Inn Rochester/Webster is the perfect location for your business or pleasure needs. Our property is conveniently located off the scenic Route 104 with direct local access to Niagara Falls (about 1 hour away). We are minutes from Lake Ontario and many of the area's large businesses such as Xerox, Paychex, Kodak, Constellation Energy and Harris Corporation. If you are here for pleasure, we are also conveniently located near many of the exciting local attractions such as the Strong National Museum of Play, George Eastman House and Memorial Art Gallery. If shopping is your interest, we are minutes from the Webster Towne Center and about a 15 minute drive from the best shopping in Rochester at Eastview Mall in Victor. Coming to town for a sporting event at the Webster Ice Arena or Webster Aquatics Center? If so, you have found your hotel. We are less than two miles from the Webster Aquatics Center and within walking distance to the Webster Ice Arena. What experience would be complete without our Hampton amenities. We offer a complimentary On the House hot breakfast which is sure to envelop your senses and captivate your hunger. Also with our complimentary wired and wireless high-speed internet access, you will always stay connected with friends and family while away. And if you forget to bring your laptop, we have a complimentary 24 hour Business Center that has two computers connected to our wireless high-speed internet with printing capabilities. Each morning, be sure to take advantage of our state-of-the art fitness center and adjacent walking trails for a great workout. Take a dip and relax in the evenings in our oversized "L" shaped heated pool and whirlpool spa for a soothing end to a busy day.

Location

Hampton Inn Rochester-Webster
878 Hard Road, Webster, NY
14580, United States

Hours

Reviews

4.3
620 reviews
5 stars
361
4 stars
172
3 stars
36
2 stars
21
1 star
30

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, accommodating, and helpful during their stays.

Cleanliness

While some guests noted clean rooms and common areas, others reported issues with odors, dirt, and maintenance problems.

Facilities Condition

Numerous reviews indicated that the hotel is in need of renovations, with outdated furnishings and issues like uncomfortable beds and malfunctioning amenities.

Breakfast Quality

The breakfast received mixed reviews, with some guests enjoying the variety while others criticized the quality and freshness of the food.

Customer Service Issues

Several customers reported negative experiences with management and front desk staff, including rudeness and unprofessional behavior.
  • JM
    John Meder
    Feb 18, 2026
    4.0
    I want to thank the manager of the Webster NY hampton inn for his quick and professional response to my message. He is a gentleman and is an example of what hotel manager should be. Thank you .
  • GO
    Glen O'Loughlin
    Feb 6, 2026
    5.0
    Amazing staff. I had an event in which I had to make last minute modifications and they were very accommodating during a very difficult time.
  • ES
    Eric Shoen
    Jan 31, 2026
    4.0
    Normal Hampton Inn. Pool and hot tub out or service which was why I booked. Clean rooms and nice service. Near shopping and highway but a drive to ROC.
  • TS
    Tanya Schaeffer
    Jan 20, 2026
    1.0
    They never informed me that the pool / whirlpool area was closed. I put on my bathing suit and walked down to it, only to find a sign that said closed. The circuit breaker kept going off for the fridge and microwave, there was only two outlets so forget about the coffee maker. I will never pay to stay there again. The only positive was their breakfast.
  • MB
    Manny B
    Jan 7, 2026
    5.0
    Stayed at Hampton inn Webster for about a week. Great location close to all kinds of food and stores. Breakfast has been great every morning and the staff also puts together brown bag snack bags for you to take with you. Which is a great touch! The staff at this location has been totally awesome! General Manager Eduardo and Amber the supervisor are very friendly and go out of there way to make sure you are taken care of. I look forward to visiting this location again in the future. Thank you all for making my visit memorable!

Brand Certified Facts from Hampton Inn Rochester-Webster

This information is certified by Hampton Inn Rochester-Webster and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: