Business Details
About
Hotel
Located in Utica,NY, the Best Western Gateway Adirondack Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.8
572 reviews
5 stars
208
4 stars
180
3 stars
95
2 stars
45
1 star
44
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted problems with cleanliness, including dirty sheets, hair in bathrooms, and overall poor housekeeping.
Staff Performance
While some guests praised the friendliness of the staff, others reported rude service and issues with management accountability.
Safety Concerns
Several reviews mentioned security issues, such as unlocked doors and a lack of staff presence during late hours.
Breakfast Quality
The breakfast offerings received mixed reviews, with many guests finding it lacking in quality and variety.
Value for Money
Guests felt that the hotel was overpriced for the quality of the accommodations, citing outdated facilities and maintenance issues.
- PPprithviraj patelNov 17, 20255.0Great value for Utica. We were passing through and booked last minute. Lobby was clean, beds comfortable, and staff super friendly. Pleasantly surprised for the price.
- TWTed WilsonNov 17, 20255.0Stayed here on business. Easy parking, fast check-in, clean room, and a good desk setup. Way better than the other options nearby at twice the price.
- JJJuan Carlos Malave (Juanka)Nov 17, 20253.0Fire alarm had no bat6and beeping all the time. The AC uniti is super noisy and the heater smells bad Door have problems opening with the card.
- SHSabrina HenryNov 15, 20255.0Stayed at the Best Western Adirondack Inn last weekend and it was awesome. Spotless rooms with comfy beds, friendly staff who remembered our names, and the breakfast spread was divine-fresh pastries, fresh eggs and bacon proper coffee. Location’s perfect, Will definitely come back!
- CSCatskill StreamSep 29, 20251.0This hotel was far below expectations for the Best Western brand. The room was clean...if you were willing to ignore the stained sheets, the smell of human sweat gone rancid, black melted plastic something on th bed spread, the very worn, scratched and mared piece of white plastic rv repair tape covering the hole in the tub, and the odd stain on the chair, th wierd stuff stuck to the ceiling above the exit door, the mirrored dated close doors that were a struggle to open amd the very well worn ironing board. This room was right next to the public doorway (room 315) the door adjustment for softening the closing were off so starting around 6AM the door slammed over and over. There is no hot water available at the tiny, poorly stocked, super unattractive hospitality spot. When you own a glass fronted hotel, employ people to clean glass. The lock on the front door of the room was challenging to engage. The secondary lock was an old school chain. There were open unlocked doors theoughout the facility with no key entry. No one on desk duty after certain hours. None of which inspired confidence in safety. Basically I accepted that I was in something equivalent to a welfare hotel and that if I pushed the chair up against the door it would most likely be OK overnight.
Frequently Asked Questions About Best Western Gateway Adirondack Inn
Does Best Western Gateway Adirondack Inn provide complimentary breakfast?
Yes, the hotel offers free breakfast to all guests.
Are pets allowed at Best Western Gateway Adirondack Inn?
Yes, pets are welcome at the hotel.
Is the property smoke-free at Best Western Gateway Adirondack Inn?
Yes, the hotel maintains a smoke-free environment on its property.
Is Wi-Fi available at Best Western Gateway Adirondack Inn?
Yes, free Wi-Fi internet access is available for guests throughout the hotel.
What are the Check-in hours at Best Western Gateway Adirondack Inn?
The hotel operates 24 hours daily, allowing guests to check in at any time.
Where is Best Western Gateway Adirondack Inn located?
It is located at 175 N Genesee St, Utica, NY 13502, USA.
Does Best Western Gateway Adirondack Inn have any promotional offers?
Yes, stay 2 nights and receive a $50 Best Western Gift Card.
What nearby fast food restaurants are close to Best Western Gateway Adirondack Inn?
Wendy's, a fast food and burger restaurant, is located nearby for convenient dining options.
Are there any fitness or dance studios near Best Western Gateway Adirondack Inn?
Yes, JP3 Performance Studio, which offers boot camp, dance school, and gym facilities, is nearby for fitness enthusiasts.
How can nearby dining and fitness spots enhance a guest's stay at Best Western Gateway Adirondack Inn?
Guests can enjoy meals at nearby Wendy's for quick and casual dining and visit JP3 Performance Studio for fitness or dance classes, enriching their overall experience in Utica.