Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
New Hotel near Buffalo, Niagara, & Western New York
Welcome to the brand new Holiday Inn Express & Suites Tonawanda - Buffalo. We are Located less than 5 minutes from University at Buffalo, SUNY and DeGraff Memorial Hospital. Our brand new hotel is 20 minutes from Downtown Buffalo, Buffalo Niagara International Airport and the majestic and powerful Niagara Falls. Here for business? We are minutes away from General Motors, Praxair and Dunlop.
Everyone can find fun things to do in Buffalo and Niagara Falls any time of year. Have a laugh at Helium Comedy Club, experience authentic Buffalo Wings at Anchor Bar or gaze from the Niagara Falls Observation Deck. Stay close to event centers like Classics V and the Wurlitzer Building.
Our new modern property offers complimentary hot breakfast, free parking, indoor heated swimming pool a 24 hour fitness center and free high-speed Wi-Fi all in a 100% smoke-free facility. Each room features coffee service with Keurig, microwave, refrigerator, 50 inch flat screen TV’s and an in-room secure safe. Our upgraded suite bedrooms are designed for your comfort, with options including plush sofa seating, pull-out sofa beds for families, as well as an added living room space and second television.
Location
Holiday Inn Express & Suites Tonawanda - Buffalo Area by IHG
2400 Niagara Falls Boulevard, Tonawanda, NY
14150, United States
Hours
Reviews
4.1
329 reviews
5 stars
183
4 stars
74
3 stars
31
2 stars
15
1 star
26
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty rooms, mold in bathrooms, and unclean bedding.
Staff Performance
While many guests praised the friendliness and helpfulness of the staff, there were also complaints about unprofessional behavior and poor customer service.
Breakfast Quality
Guests appreciated the variety of breakfast options, but many noted issues with food replenishment and staff service during breakfast hours.
Room Comfort
Some guests found the rooms comfortable and spacious, but others reported issues with maintenance, such as broken amenities and noise disturbances.
Reservation and Billing Problems
Several customers experienced issues with billing discrepancies and reservation management, leading to frustration and dissatisfaction.
- CZcatalina zapataNov 25, 20251.0Tuve una experiencia mala con ellos, me hicieron un cobro por un servicio que no prestaron y me marcaron mi reserva como un no show y no me mostraron políticas de horario del chek in ni tampoco me información de la cancelación de mi reserva. Símplemente se negaron a revesar el cobro y eso es robar
- JCJanet CoronaNov 22, 20255.0Stayed in a suite with 2 queen bed. Fyi it is not a separated by a wall. 2 smart TVs in the room.
- CLChristopher LeungNov 11, 20255.0Comfy room, affordable price - the neighborhood felt safe and the hotel was clean. Breakfast also was really well stocked with oatmeal, sausage patties, bacon, etc.
- JPJoe PalumboNov 4, 20254.0Overall was a great experience including the breakfast options, room setup and size, as well as location to getting around the greater Buffalo area. The staff were extremely friendly and helpful. The only negative was the bathroom shower, it looks like it needs a deep cleaning as their was mold and dirt in certain sections.
- CRChristopher ROct 14, 20255.0Stayed here recently for a Bills game and had a great experience. I rated this hotel 5 stars because it was very clean, and cleanliness is the most important thing I look at when staying at a hotel. The hotel staff were also very friendly, and the location is great for nearby places to eat.
Frequently Asked Questions About Holiday Inn Express & Suites Tonawanda - Buffalo Area by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Tonawanda - Buffalo Area?
Check-in time is at 3:00 PM and check-out is at 11:00 AM.
Is free breakfast provided at the hotel?
Yes, a complimentary buffet breakfast is available for all guests.
Does the hotel offer facilities for business travelers?
Yes, the hotel features a business center and a meeting room for business needs.
Are pets allowed at Holiday Inn Express & Suites Tonawanda - Buffalo Area?
No, pets including cats and dogs are not allowed on the property.
What fitness and recreation amenities are available at the hotel?
Guests can enjoy the fitness center with elliptical machines, free weights, treadmill, a hot tub, and an indoor heated swimming pool.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel has accessibility features including accessible parking, mobility accessible facilities, and elevators.
Does the hotel follow enhanced cleaning and safety protocols?
Yes, the hotel uses commercial-grade disinfectants, has enhanced cleaning in common areas and guest rooms, provides sanitizer, and practices safe food handling.
Are there nearby dining options guests can visit around the hotel?
Yes, guests can visit nearby places like John & Mary’s sandwich shop, Checkers fast food restaurant, El Ranchito 3 Mexican Restaurant, Anderson’s Frozen Custard, and Black Forest Adler German Restaurant.
What nearby entertainment or event venues can guests explore?
Guests might enjoy visiting Classics V Banquet and Conference for events or Retro Lizard’s Custom Arcades for arcade gaming fun.
How can nearby services like laundromats or automotive parts stores be helpful to guests?
Guests can use Maytag Laundry for full-service laundry needs and Napa Auto Parts if they require automotive parts or services during their stay.