Business Details
About
HotelHilton
Located in the heart of the Corporate Park of Staten Island, New York, the Hilton Garden Inn Staten Island hotel is just moments away from Newark Liberty International Airport and Downtown Manhattan, nestled within 415 acres of wildlife preserve.
Our hotel features 198 well-appointed rooms with essential guest amenities. An exercise room, 24-hour convenience store, valet, and laundry services are available.
Our hotel also has a full-service restaurant, Lorenzo's, that is open for breakfast, lunch, and dinner.
Location
Hilton Garden Inn New York/Staten Island
1100 South Avenue, Staten Island, NY
10314, United States
Hours
Reviews
4.2
3,117 reviews
5 stars
1,776
4 stars
768
3 stars
263
2 stars
114
1 star
196
What are people saying?
AI-generated from recent customer reviews
Cleanliness
While many guests praised the cleanliness of the rooms, several reviews highlighted issues with dirty bathrooms and inadequate housekeeping.
Noise Levels
Numerous guests reported excessive noise from events and parties, particularly during weekends, making it difficult to sleep.
Customer Service
Feedback on customer service was mixed; some staff were commended for their helpfulness, while others were criticized for unprofessional behavior and lack of assistance.
Amenities
The hotel offers good amenities, including a restaurant and bar, but some guests found the food quality and pricing unsatisfactory.
Room Quality
Rooms were described as clean and spacious, but several reviews noted outdated decor and maintenance issues.
- MHMarygrace HajecJan 2, 20265.0We always have a great time here and the restaurant service is wonderful. We come here annually or a few times a year. Either here or Hampton.
- DCDoreen CruizDec 31, 20255.0We have all our centers parties at the Hilton. Food is good.
- SVScott ViningDec 20, 20254.0Check-in was a bit unorganized, as we had to enter through the lounge rather than the main doors. Once settled, everything improved. The rooms were very nice—clean, comfortable, and with great beds. Lorenzo restaurant and bar area were convenient, welcoming. Javier at the bar offered good service, even when busy making it an enjoyable place to relax.
- DJDanielle JaskulskiDec 5, 20254.0Lobby looks great! Looks very high end. Could use some updates in bathroom. No exhaust fan for when showering gonna get mold. Hot water was great after a grueling day walking the city. Literally blisters on my feet and was dreaming of a hott shower when I got back. Body wash they provided smelled AMAZING!. Tank part of toilet looked a lil dirty rest was clean. Showers need serious caulkingand the floor of shower was very rough. Looks like it had a built in textured no slip mat that need some tub updating. I heard they have late night room service no lil notes or anything giving me a menu etc. Over all clean. I tore it apart I am petrified of bed bugs. Clean and simple. Heat works good too.
- TBTeri B.Dec 5, 20252.0If you like sleep, don't stay here in December. If you like parties, this is for you. I stay here several times a year. The location is mandated by work. It's usually a fine place. Except for weekends in December. The ballroom sells out and the DJs play the heaviest bass they can find. Don't expect to sleep. Don't expect the hotel staff to do anything about the noise. Some stays they've offered to relocate me further from the ballroom, but even after being moved to the 7th floor, you could still here. On this stay, they're sold out, and "there's nothing we can do." 🙄 Which implies, the DJ is going to keep on blasting... But if you want a loud party that goes until midnight, this place is for you.
Frequently Asked Questions About Hilton Garden Inn New York/Staten Island
What are the check-in and check-out times at Hilton Garden Inn New York/Staten Island?
Check-in time is 4:00 PM and check-out time is 11:00 AM.
Is parking available at the Hilton Garden Inn New York/Staten Island?
Yes, free self-parking is available for guests.
Does the hotel provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
Are pets allowed at Hilton Garden Inn New York/Staten Island?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available at Hilton Garden Inn New York/Staten Island?
Guests can enjoy all-day dining at three restaurants including Lorenzo’s, and evening room service is also available.
Is the Hilton Garden Inn New York/Staten Island accessible for guests with mobility needs?
Yes, the hotel features accessible parking and an accessible elevator, ensuring mobility accessibility throughout the property.
Does the hotel offer any shuttle services to nearby airports?
Yes, the hotel provides a free airport shuttle service to Newark Airport, though it does not offer airport transfer services.
What nearby entertainment options are close to Hilton Garden Inn New York/Staten Island?
Guests can visit Above Rooftop for dining and dancing, or attend events at Nicotra's Ballroom and Dance Passion Ball for arts and entertainment.
Are there any nearby places of worship near the hotel?
Yes, A Company Arising Ministries, a church and religious organization, is located nearby.
What wellness and relaxation facilities are available nearby Hilton Garden Inn New York/Staten Island?
The Grotto Spa offers spa services close to the hotel for guest relaxation and wellness needs.