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Hilton Garden Inn New York/Staten Island

4.2
(3137 reviews)

Business Details

1100 South Avenue, Staten Island, NY
10314, United States
(718) 477-2400
https://www.hilton.com/en/hotels/ewrsigi-hilton-garden-inn-new-york-staten-island/

About

HotelHilton
Located in the heart of the Corporate Park of Staten Island, New York, the Hilton Garden Inn Staten Island hotel is just moments away from Newark Liberty International Airport and Downtown Manhattan, nestled within 415 acres of wildlife preserve. Our hotel features 198 well-appointed rooms with essential guest amenities. An exercise room, 24-hour convenience store, valet, and laundry services are available. Our hotel also has a full-service restaurant, Lorenzo's, that is open for breakfast, lunch, and dinner.

Location

Hilton Garden Inn New York/Staten Island
1100 South Avenue, Staten Island, NY
10314, United States

Hours

Reviews

4.2
3,137 reviews
5 stars
1,788
4 stars
774
3 stars
264
2 stars
114
1 star
197

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the cleanliness of the rooms and hotel facilities, although some reported issues with dirty bathrooms and unkempt areas.

Service Quality

While several guests highlighted excellent service from staff members, there were notable complaints about unprofessional behavior from management and poor customer service experiences.

Noise Levels

Numerous reviews mentioned excessive noise from events and thin walls, making it difficult for guests to enjoy a peaceful stay.

Dining Experience

The on-site restaurant received mixed reviews, with some guests enjoying the food while others criticized the high prices and quality.

Room Comfort

Guests generally found the rooms comfortable and spacious, but some reported issues with outdated amenities and maintenance problems.
  • NN
    Norri
    2 days ago
    4.0
    Rooms are clean and spacious. Great customer service, we were helped with getting our ponints added to our acount. Walls are thin, You can hear your neighbors music or TV. But, the hallways noise is minimal. Pet friendly!!
  • NR
    Norri Raz
    2 days ago
    4.0
    Rooms are clean and spacious. Great customer service, we were helped with getting our ponints added to our acount. Walls are thin, You can hear your neighbors music or TV. But, the hallways noise is minimal. Pet friendly!!
  • ER
    Ena Rhodes
    3 days ago
    5.0
    We were pleasantly surprised by the Hilton Garden Inn on Staten Island. The room was clean and roomy. The service was great and the Italian Restaurant was top notch! The food was excellent and the music in the dining room made dinner so pleasant. The owners walked around the dining room both nights making diners feel right at home.
  • WT
    Will T
    Feb 21, 2026
    5.0
    I didn't win the genetic lottery and am also a glutton. No one to blame but myself and my rosary of vices. Ugh these rooms are super clean and worthy of being ran through by unfaithfully beautiful people. I recommend this hotel. One day I'll get my life back in order. Smile for me and your pretty life.
  • VC
    Vin Cilenti
    Feb 17, 2026
    2.0
    Me and my wife booked a day here for Valentine's Day, we intended for a simple little relaxing night. The hotel has gone massively downhill from the last time I stayed here. The room had a crappy little TV that was basically static for half the night. It had no ability for streaming, only cable which barely worked, or you can rent a movie for $25. The room service at some point was changed to be connected to Lorenzo's, which is a good restaurant, but when you're trying to just order room service you don't want to have to spend $100 on two burgers and two lava cakes, And those were the cheap options. The menu is far too upscale for basic room service. In the morning the breakfast buffet was mediocre, which is not what you're hoping to say when you spend $200 for a night, and the breakfast buffets and other $40 on top of that. The tub had a massive leak and anytime The shower was running the bathroom floor would get soaked. The parking lot was jam-packed for an event apparently, but at no point while booking, nor beforehand was I notified of an event, so it took me about a half an hour to find a parking spot, and valet was no longer accepting vehicles. The only positive thing I can think of was the service which was not bad. If you want my opinion, spend an extra 10-50 bucks and rent a room in Atlantic City or something if your intention is for a getaway. If you're staying here because you traveled into Staten Island I would just keep your expectations low

Brand Certified Facts from Hilton Garden Inn New York/Staten Island

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Certified March 01, 2026Yext Knowledge Graph
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